Urban people, decoration experts. This is a long-standing slogan for urbanites to decorate. In fact, every detail of urban decoration is also based on the concept of "professionalism, concentration and singleness". Elite designers, decoration teams, quality supervision and after-sales service personnel have become a rigorous team of urbanites. Urban families have the largest team of designers in Weihai decoration industry at present, and each owner's design scheme is completed by a design team composed of four or five senior designers to ensure the high level and quality of the design scheme.

At the beginning of the city's establishment, it was stipulated that the company's competent manager must personally conduct on-site inspections and participate in the actual project acceptance. No matter how busy he is, he must personally inspect the site, understand the opinions of customers and solve them quickly. Facts have proved that this provision, which was considered unnecessary by many home improvement companies at that time, made urbanites win almost without a fight and won the trust of consumers. It can be said that paying attention to construction quality is the eternal theme of urbanites. Urban people, a famous brand, its establishment and maintenance benefit from first-class engineering quality. First of all, the designer personally went to the construction site to work closely with the project supervisor and the construction master, and carried out the construction in full accordance with the drawings. The project director's almost harsh working attitude ensures the project quality. Secondly, there is a strict quality inspection system, that is, the workers' self-inspection of each process; The project supervisor shall conduct special inspection on each working procedure; Quality inspection of each construction site; The comprehensive inspection of each project by the engineering manager and the surprise inspection of the construction site by the person in charge of the company. Thirdly, urbanites took the lead in setting up an independent customer service center, knowing the on-site situation and customers' opinions every day, making a return visit and inspection every three days, directly handling customers' opinions, making customers satisfied, and completely changing from passive complaints to active services. It is particularly worth mentioning that even if the customer thinks that the work can be completed and the customer service staff thinks that it is not up to standard, urbanites would rather bear the lost time than hand over the work until the construction technology standard is reached, and the customer service center is the most critical control link! It can be said that it is this strict quality management and customer service that has won the title of "healthy and assured home improvement messenger" for consumers. Every year, the renovation of urbanites will receive banners, plaques and thank-you letters from customers. Behind the owner's gratitude and emotion is the serious and dedicated attitude of urbanites towards decoration. It is understood that 25% of urbanites' customers are introduced by old customers every year, which is the sincere return of customers to urbanites. A customer once said: "Choosing urbanites means choosing quality and safety guarantee."