On June 26th, 2023, the special number 95 120 for the flow direction of national disease control telephone was officially opened in disease control institutions at all levels in China. 95 120 telephone streaming system provides a unified number, trusted identity, hierarchical management, safe and controllable, efficient and convenient telephone streaming auxiliary tool for disease control institutions at all levels. So if the number 95 120 calls, be sure to answer it.

Epidemiological investigation (hereinafter referred to as epidemiological investigation) refers to the investigation and study carried out by epidemiological methods, and it is very important to do epidemiological investigation well for the early detection and report of infectious diseases. Face-to-face on-site diversion is the main diversion method, and telephone diversion is an important means to quickly obtain relevant information of the respondents.

95 120 can realize full-time and multi-scene telephone flow adjustment, effectively reduce the rejection rate and missed connection rate of flow adjustment personnel, reduce the work pressure and intensity of grass-roots flow adjustment personnel, and improve work efficiency.

95 120 introduction of telephone consultation service

1, 95 120 epidemic consultation telephone numbers are answered at 8: 30- 17: 00 during the day, providing manual and automatic voice services.

2.95 120 The answering time of the epidemic consultation telephone at night is 17: 00- 8: 30 the next day for automatic voice service.

3. The general public who need to consult artificial services should call 95 120 for epidemic consultation at 8: 30- 17: 00 during the day.

4.95 120 The manual answering time of the epidemic consultation telephone will be adjusted at any time according to the epidemic situation.

5.95 120 has the functions of unified outgoing call number, AI intelligent outgoing call, incoming call reminder and hang-up SMS, and multi-terminal application.

Baidu Encyclopedia -95 120