Question 2: Why is a good organizational atmosphere important and how to improve the organizational atmosphere of the department? Please tell me, therefore, it is very important for the supervisor to lead the department to establish a "correct" organizational atmosphere. Taking the influence of market environment on organizational morale, communication atmosphere within the organization and members' attitudes towards dress and etiquette as examples, this paper discusses how the supervisor should adjust and cultivate the correct organizational atmosphere.
This is a common situation in organizations: when the performance is good, all members are busy, but their morale is high; Relatively speaking, when the performance is not good, the morale will be low, although the workload at this time is relatively low. Why? This is related to the organizational atmosphere. Because everyone is worried about the future, it is very important to maintain the organizational atmosphere, that is, don't let members judge things by their feelings. Supervisors should know how to guide members to respond to all kinds of information with correct methods and attitudes: when the work is particularly busy because of good performance, supervisors should clearly tell employees whether this situation is temporary or will last for a while. Long-term and short-term are different, and the coping styles are different. Supervisors must help employees correctly think about the reasons why their work has become busy, otherwise, good performance may also have a negative impact.
For the logistics center of Lianqiang, when the performance is good, the shipment volume is particularly large, and the workload of the logistics center is higher than usual. In the first day or two, the morale of all employees may be extremely high enough to cope with the temporary increase in workload, but if this situation continues, the morale of employees may drop rapidly because of fatigue. Therefore, the supervisor should clearly tell the employees from the beginning, "How long will the busy days last" and "I will be particularly tired in the future", so that the employees can know that this is a good performance of the company, so that everyone can be psychologically prepared and adjust their work status.
For business departments, the most common problem facing peak performance is the lack of customer credit line. Therefore, the supervisor should be able to remind the business personnel of this warning in advance, and try to solve it first, so as to avoid the frustration of the business personnel when they sprint for performance because the customer's credit line is full, which is also a blow to morale.
No matter what the situation is, leaders should be able to calmly and rationally point out the focus of the problem to employees and avoid employees from taking things at face value. Otherwise, the other side's high morale is likely to collapse completely, just as the skyrocketing water level may lead to the breach of the levee. In order to maintain the correct organizational atmosphere, the supervisor must be able to judge correctly and give early warning in time, and don't let all employees be in an overly high-profile atmosphere.
Conversely, when the performance is poor, the supervisor should also carefully judge whether this is a short-term fluctuation or a long-term phenomenon of the market. If it is only a short-term fluctuation, you should first stabilize the staff's morale, tell the staff the solution you intend to take, and carefully explore the market situation to get the correct information. Otherwise, the temporary market fluctuation will spread rumors among employees and cause considerable harm to the organization. If the market continues to be depressed and the workload of employees is relatively light, you should spend more time on employee training at this time, and then improve the ability of employees when the market picks up next time, which is another way to deal with it.
Everything has the characteristics of "overshoot" and "overshoot". For example, when the market situation is good, people are often too optimistic, leading to excess inventory; When the market is bad, people's psychology is too pessimistic, because they are disappointed with the market prospect and lack of inventory, which leads to the shortage of the market. Managers should calmly rely on experience to correctly judge the actual situation, and at the same time correct the overreaction of employees to return them to the rational track. In particular, people often have the characteristics of agitation. For sensitive things, sometimes it may only be a temporary wind and grass, but it is easy to spread rapidly in the organization and be over-expanded. Leaders should avoid this situation for their employees. Generally speaking, regulating the "over" and "under" of various loads in an organization can be regarded as the most important thing to manage the organizational atmosphere.
In addition to the influence of changes in the objective environment on the organizational atmosphere, the habits and atmosphere of communication and interaction among organizational members are also a very important part of the organizational atmosphere. For example, a colleague once took the initiative to work overtime in order to complete a certain job, but another colleague joked, "Is it for the boss?" In this way, despite the need, the relevant parties will not "dare" to work overtime in the future. Because the general psychology of ordinary people is that they don't want to be too prominent in the group, when other members of the organization play similar jokes on people who take the initiative to work overtime, if the parties are sensitive, it is likely to have a bad influence.
From another perspective, the above cases also reflect the interaction and communication among members of the organization ... >>
Question 3: How to improve the vitality and cohesion of the team? This should be a common problem, but combined with the actual situation of enterprises, there are different ways to effectively carry out management work. I am also thinking about management now. The enterprise where I work is also a new enterprise, with many young employees. How can we closely integrate together? I think: in order to form the enterprise's own values, professional outlook, employees' outlook on life, safety in production and so on. This is a long-term work, through long-term accumulation, taking practical work as the carrier, from business aspects, team building, formulation and implementation of management standards, formulation and implementation of work standards and formulation and implementation of technical standards. Through long-term accumulation, corporate culture has gradually formed, and has risen from scientific management to cultural management mode. I'm thinking and practicing step by step, so I can't be in a hurry. Interested in discussing and thinking with you.
Question 4: How can the team improve cohesion and enliven the atmosphere? ~ I personally think that in fact, a team wants to have a good harmonious atmosphere, mainly the person in charge of the team. It is actually possible to make a little joke in the workshop at ordinary times! Because employees will inevitably have a tense atmosphere at work, the person in charge at this time should give them a gentle pressure and let them have a soothing plot! It is ok to take them to karaoke/have dinner together or go to a bar to entertain themselves on a suitable weekend! Outdoor activities and picnics can promote team cohesion! What does the sea want? Look at your head! ! ! A small activity will also reflect team spirit! ! I believe your team is very harmonious and friendly! ! ! Help each other !
Question 5: How to improve team tacit understanding 1 and seek common interests and vision?
The so-called search for * * * common interests and vision is to find out what members care about in team management, such as * * * common interests, * * * common vision and goals. It must not be just for the purpose of team management leaders or team management thldl itself, nor can it stay on the superficial slogan or concept, because a formalistic concept is difficult for everyone to agree with the value of team management from the heart. An excellent team first meets the ideological and material needs of team members, shapes and refines these * * * things, and then realizes these * * * expectations through the cooperation of team management.
When team members find that everyone has the same goals and values, they have an emotional awareness of brothers on the same front. When encountering internal contradictions, they will be more understanding and tolerant, and when encountering external difficulties, they will also be in the same boat, and naturally achieve team goals in the process of pursuing and realizing personal goals.
2. Let team members work out working methods and rules.
If the plan is made by team members through consultation, it will be easier for everyone to understand and agree, so that once the plan is established, it can be implemented smoothly and has a high degree of tacit cooperation. We usually make plans at the top and then promulgate them for implementation. Many executives don't understand and disagree, and the efficiency of team management is naturally not high. If all participants participate in the planning process when making a plan, not only can we get a lot of valuable suggestions and ideas, but team management is also easier to reach a tacit understanding and even produce a * * * sound.
I once gave business training to the employees of a branch company, but at first I found that the employees of the company had not received formal training, and their overall quality was low, and they did not understand the training and had resistance. Because most of them have their own work habits and experience and feel good about themselves, the training effect is definitely not satisfactory in this case, so I put away the prepared training materials and sat down to discuss with you how to develop and maintain customers. Originally, everyone kept a straight face and showed resistance, but when I asked for advice instead of preaching, everyone became interested, expressed their opinions and spoke enthusiastically. I slowly guided everyone's thoughts to the training content and combined some opinions, because they put forward many good methods and ideas that I didn't expect. The training went smoothly, because employees felt that these training contents were formulated by themselves, so they were meticulous and strictly observed in the later implementation. Moreover, with the participation of front-line staff in these places, the training is more targeted and timely, and the effect is very ideal. It is much more effective than forcibly instilling the rules and working methods of superiors, and the enthusiasm of team management members is very high.
3. Dedicated team management leadership.
If a team wants to achieve * * *, it needs the joint efforts of all team members. However, even if every member of the team can work together in Qi Xin and have the same goals and interests, it is still difficult to effectively achieve * * * and tacit cooperation, because it also needs a team management leader who sings * * *, that is, whether this leader can be mobilized.
The word * * * Ming comes from physics, which means that two or more objects with the same mass and frequency will make the same sound when one of them makes a sound. Whether the sounding object can cause other objects with the same mass to sound depends not only on whether the mass and shape are the same, but also on the frequency and wavelength of their sound.
Like a team. Although everyone has the same goal, values and interests, what kind of signal the leader sends determines whether other members can sing. At this time, higher requirements are put forward for team management leaders. In addition to the forward-looking and correct decision-making ability, whether it has the spirit of self-sacrifice for the benefit of others and the team has also become the key to its leadership team management. Think about it, if team management leaders always take their own interests as the center, or dominate team management members with power, how can they mobilize the * * * of team management members? * * * Ming is a kind of * * knowledge after a heart-to-heart exchange of views, and * * * Ming is the result of the interaction of love and trust.
4, create a benign team management motivation.
An excellent team can't be achieved by the superposition of members' personal abilities and simple manpower. It also needs leaders to create a benign working atmosphere for team management and inject all kinds of proactive work activities into the team ... >>
Question 6: How to create a team atmosphere in sales management? 5 points share the experience summary of sales predecessors, hoping to give you some inspiration!
How to do a good job in sales?
Self-confidence, heart, sincerity!
In the final analysis, sales is to be a man, and it is very important to cultivate one's mind and cultivate one's nature;
Learn to blend in with customers and take care of the interests of both sides;
Learn to sniff out customers' wishes and interests sensitively, and then prescribe the right medicine or suit their interests;
Understand a good sales evaluation standard first, and you should know how to do it. ...
3 if you don't sell well, you can't sell it, even if you sell it, you can only sell it at a bad price;
2 qualified sales have good things to sell, but only at ordinary prices;
1 excellent things that are not well sold can be sold, and they can be sold at a good price and attract the next business!
Excellent sales have raised the price of goods;
Excellent sales can make customers willing (even grateful) to spend money on your things;
Poor sales will only talk or lower prices to sell products or services!
__________________________________________________
Please refer to:
"within 8 hours, we seek survival; Eight hours away, we seek development and victory in other people's rest time. "
What are you selling in the sales process? ※? Answer: myself.
1. Joe, the number one car seller in the world? Gillard said: "I am not selling my Chevrolet, I am selling myself";
Second, sell yourself before selling any products;
Third, there is an important bridge between products and customers; Sales staff themselves;
4. In the face-to-face sales process, if the customer doesn't accept you, will he still give you the opportunity to introduce the product?
No matter how you tell customers, your company is first-class, your products are first-class, and your service is first-class, but if customers look at your people and listen to what you say.
More like a layman, then, generally speaking, customers don't want to talk to you at all. Will you do well?
6. Make yourself look like a good product.
Face to face
Dress for success, dress for victory.
◎ Salespeople's investment in image is the most important investment for salespeople.
What is sold in the sales process? ※? Answer: concept
Values are important or unimportant needs of customers.
Reading-belief, the fact that customers think.
1. Is it easier to sell what you want or what customers want to buy?
Second, is it easier to change customers' ideas or to cooperate with customers' ideas? 、
Third, so, before you sell your products to customers, try to understand their ideas before you cooperate with them.
4. If the customer's purchase concept conflicts with the concept of the products or services we sell, then change the customer's concept first, and then sell.
commemorate
It is the customer who pays for what he wants to buy, not you;
Our job is to help customers buy what they think is most suitable.
What do you buy in the process of buying and selling? ※? Answer: Feeling.
First, whether people buy something or not is usually dominated by a decisive force, that is, feeling;
Second, feeling is an invisible and intangible key factor that affects people's behavior;
Third, it is a synthesis of interaction between people and between people and environment.
If you see a high-end suit with good price, style and fabric, you will be satisfied. But the salesman doesn't respect you when he talks to you, which makes you feel uncomfortable. You will buy it.
Buy it? If there was the same suit in the stall next to the butcher in the vegetable market, would you buy it? No, because your feelings are wrong;
5. Enterprises, products, people, environment, language, intonation and body movements will all affect customers' feelings.
Create a good feeling for customers in the whole sales process, then you will find the "key" to open customers' wallets.
In your opinion, how can we create a good feeling of the whole process of meeting customers?
What is sold in the course of business? ※? Answer: benefits
The advantage is that it can bring happiness and benefits to the other party and help him reduce or avoid any trouble and pain.
First, the customer will never buy because of the product itself, but the customer buys the benefits that can be brought to him through this product or service;
Second, third-rate salespeople sell products (ingredients), while first-class salespeople sell results (benefits);
Third, for customers, customers will only buy products if they understand what benefits they will bring and avoid any trouble.
Therefore, first-class salespeople will not put >>
Question 7: How to improve the cohesion of the company team? Among the core competitiveness resources of enterprises, human resources are an important factor and one of the basic driving forces of the core competitiveness of enterprises. How to effectively allocate human resources and maximize the advantages of human resources has become a topic of concern to enterprises. With the arrival of the rational marketing era in the 2 1 century, the days when individual heroes can no longer play the leading role alone and dominate the situation by their own strength are gone forever. Team, a marketing fashion term, has been deeply studied by more and more enterprises. Team management is being introduced into the new field of enterprise human resource management. The reason why a fist hurts more than a finger or a slap is because when the fist is clenched, the strength of the whole hand is condensed in the heart of the fist, which is more powerful! If an army can attack the city and plunder the land in hundreds of battles, its greatest feature should be human harmony. In the field of marketing, an excellent economic team is the same, and its strong cohesion has become a magic weapon for them to achieve their dreams and create brilliance. Then, from the perspective of enterprises, how can we gather the scattered forces in the team, that is, how to improve the cohesion of the team? In my opinion, it should be discussed from the following aspects: first, plan a long-term vision for the employees of the enterprise. Corporate vision is the development and future of enterprises, the fundamental goal of enterprise behavior and the basic source of employees' confidence. Seeing the lights in the distance, the road under your feet began to be solid. When the fleet goes out to sea, without targeted navigation, all ships will lose their way and wander around. The so-called Tao is different, no common goal, no common goal, different expectations, no cohesion. Enterprises should rely on cultural construction to unify the values of employees and the core values of enterprises to ensure that the enthusiasm of employees is activated. Only in this way can employees truly realize their own future, unite as one and go all out to fight for the future of the enterprise! Second, running a business is like running a country. Sages prosper, but masters fail. The team has its core strength, and that is leadership. Tiger father nothing, a strong general and a good soldier, an excellent leader can form a perfect team. The leader is the pioneer of the team, the strategist of planning and the marshal of command. Everything a leader says and even a smile may have an impact on the team. Being a person in advance is not so much that a team can unite around a leader as a team gathered under a certain personality charm. As a team leader, in the process of team management, it is particularly important to pay attention to yourself first, constantly standardize, improve and surpass yourself, set an example, establish prestige and stress affinity. Third, create a sustainable environment for employees. While pursuing their own sustainable development, enterprises should also give consideration to the sustainable development of employees. The famous Maslow theory divides human needs into three levels: survival needs, relationship needs and growth needs. In order to control the loss of team strength, this requires enterprises to provide employees with a perfect incentive training mechanism, create a good learning and promotion atmosphere, and help employees achieve self-growth and value pursuit. Enterprise training should be linked with enterprise culture, pay attention to nuances, integrate into life, develop from being a person to doing things, from theory to practice, and develop from all angles to cultivate employees' sense of belonging and mission. The all-round growth of employees will also provide a strong follow-up power for the development of enterprises and push the modern management of enterprises into a virtuous circle. Fourth, deepen the internal division of labor and identify external strong enemies. Many enterprises overemphasize the promotion of authority to stimulate employees' self-motivation and catalyze their enthusiasm. However, if you are not careful, you will be misled, artificially creating internal contradictions and being unable to communicate and reconcile. They either reluctantly give up what they have given up, or sit back and watch the contradictions intensify. As a result, the team collapsed and the company cleaned up the embarrassing mess. It can be said that deliberate efforts fell short. In fact, rational enterprise guidance must make employees clear: real competition comes from the outside, and employees should strengthen their sense of crisis-if the enterprise itself does not develop steadily, it will not be able to meet employees' expectations; Only when the team works together and strives for the achievements of the enterprise can there be personal space. At the same time, enterprises should establish a fair and reasonable assessment system, fully evaluate employees' strengths and weaknesses, accurately divide their work, take everyone's interests as the principle, take equal cooperation as the concept, win people's hearts and build a tacit team. Fifth, keep the team clean. The most terrible thing about a tumor is its endless spread. We often see that some handsome teams have become cross-eyed and unrecognizable because of the existence of a few restless members. We call it "team garbage phenomenon". No team can guarantee to always choose only those with both ability and political integrity, which is "garbage" >>
Question 8: How to make the team develop better can be solved from the following aspects: 1. Improve the team's performance rate II. Improve effective manpower 3. Achieve the goals of the team. How to make a big order and improve the performance rate is the first condition to maintain the stability of the team, and it is also an important factor in the income of the supervisor. Every month or at the beginning of the week, the promotion rate is the topic we want to discuss. How to improve the promotion rate? It's the sound of each team. 1. To improve the performance rate, the first problem to be solved is to improve the attendance rate of partners. Only when the partners attend and learn the methods and skills can they go out to visit and sign the final bill. 2. At the beginning of each month or week, first let the supervisor take the lead. Only the supervisor can better put forward performance requirements for team members, and the next work can be carried out. Every business partner needs to transform effective manpower into effective manpower, which will play a key role for himself, the supervisor and the stability of the team. 1. At the beginning of each quarter, we should plan the work of this quarter for business partners, such as when to do long-term insurance, when to do card discount, when to accumulate customers, and so on. 2. According to different schemes in each stage, the business partners are converted into premiums through backward push. The achievement of team goals is inseparable from every business partner. It is time for each business partner to do his or her job, and at the same time, we can see how the team atmosphere is and whether it is cohesive. 1. At the beginning of the month, it is necessary to break down the goals suitable for each partner, refine the team goals, and let all partners jointly create wealth. 2. Start with supervisors and experts, take the lead in improving performance before 10 every month, and then change the goal at the beginning of the month according to the performance. 3. Track other business partners. If you want to achieve your defined goal before 10, you must hold a meeting to analyze the situation of business partners, re-establish the goal and reach the time. How to make a big order Many partners hope that they can reach high-end customers, which is what we call making a big order. There are many reasons and benefits for making a big order. For example, 80% of wealth is in the hands of 20% people; The same job, ten times the income; Few competitors; High probability of success; Can expand large orders; Make friends with successful people.
Question 9: How to improve the team's * * *? First of all, the most important thing for a team is the leader. This leader should take the lead, have the ability to deal with difficult problems in his work. Then, in a team, harmonious communication is very important, and good communication between team members is helpful to establish the relationship between team members and unite the team; The clear deployment of specific tasks by leaders also contributes to a better team division of labor and high team work efficiency. At the same time, the team culture in the team must be positive. The so-called team culture refers to the values and habits of everyone in a team. Secondly, leaders should also establish an effective reward mechanism to encourage the enthusiasm of team members. Finally, it is also important to eliminate the misunderstanding of team members in time.
Question 10: How to create a sales team atmosphere? Team culture, sometimes called team spirit, generally refers to the long-term formation of the team with ideals, basic values, style, living habits and behavioral norms. It is the sum total of spiritual wealth with team characteristics created by the team in the management process, which has appeal and cohesion to team members and can unify the interests, purposes, needs and resulting behaviors of many people. It is a response to the team's long-term cultural construction. It is the result of team leaders' advocacy, training and practice, instilled into the daily behavior of all team members in various ways, and gradually formed over time. Once the team culture is formed, it will in turn have a great influence and restriction on team management. Team culture is a synthesis of beliefs, values, ideals, highest goals, codes of conduct, traditions and spiritual temperament. It is a spiritual force used to mobilize and motivate the target audience to make contributions. Team culture is a compound concept, which consists of "explicit culture" and "implicit culture". "Externalization" refers to cultural facilities, cultural education, technical training and entertainment activities; "Concealment" refers to the value standards, ethics, work attitude, behavior orientation and life philosophy advocated by the overall goal, or refers to the style or entrepreneurial spirit formed by the integration of these contents. Team culture is the product of social culture and the traditional cultural concept formed by the team for a long time, including values, highest goals, code of conduct, management system, moral fashion and so on. It takes all employees as the working object, through publicity, education, training, cultural entertainment, heart-to-heart friendship and so on. , maximize the unity of employees' will, standardize employees' behavior, unite employees' strength and serve the overall goal of the team. The importance of team culture and the necessity of strengthening cultural construction. Excellent team culture can promote the formation and development of excellent teams, and excellent teams must have their own excellent culture. Team spirit plays an important role in enterprise management and is also an indispensable part of team culture. A real team must have three elements. First, it must be able to create "products" with the same goal. Second, all members strive to achieve the same goal; Third, team members may form a contract of mutual recognition, mutual responsibility and * * * observance at home. Interval of team culture: All the contents of team culture are inseparable from the subject. On the contrary, the culture outside the team can be closely related to the survival and development of the team, and even have a significant impact on the team culture, but it does not belong to the category of team culture. Dependence of team culture: The traditional culture in China has always been people-oriented, which holds that "people are the foundation of the five elements". Team culture is formed through the continuous evolution and cohesion of interpersonal behavior. It can be seen that team culture is rooted in and attached to the team, and the most active factor is people. Talking about the team without people is passive water. Plasticity of team culture: there is team culture when there is a team, which is an objective law that is independent of human will. However, team culture is not purely natural, but inherited and developed, and it is constantly excavated, perfected, sorted out and summarized on a certain basis. Cultural construction includes several parts. Team culture is a people-oriented complex project, which is refined by team through long-term practice. Paying attention to the masses and attracting employees to participate in team culture construction is by no means a matter of several people. The core of team culture is the formation and unified behavior of team employees' values, so its result must be that all employees are practicing * * * and creating together. It comes from the staff group and is generally welcomed and accepted by this group. The airport is well-known and deeply rooted in the hearts of the people. Only the popular team culture has strong vitality. Team culture must advocate team spirit, unite as one and serve the overall goal. Team culture has the characteristics of serving the overall goal of the team. The realization of the overall goal mainly depends on organization, command, coordination and control. Therefore, team culture must provide public opinion support for excellent management, form a good atmosphere, and make the management smoothly implemented. More importantly, it should cooperate with the subsystems in the enterprise organization system and even play an active role in the team. The implementation method of team culture should lead by example, lead by example, lead by example and take the lead in setting an example. Excellent groups generally pay more attention to discovering and praising the typical examples around them and setting an example. This should be, so as to embody the charm of team culture. Mission is the personification and modeling of culture, so employees can see it, learn from it, compare with it and imitate it. The organization and implementation of team culture need to be embodied in a certain form, and also need certain material and financial resources to ensure it. It's no use just shouting slogans. Group ... >>