Customer-centered, struggler-oriented, long-term efforts, self-criticism. The core of these four articles is a summary of Huawei's 30-year successful genes.
Core values are the core of corporate culture. To understand Huawei's corporate culture, we need to understand the implementation of each item.
Customer-centric: Huawei started from the carrier business, and has high requirements for operation and maintenance services, customization requirements, network planning and problem solving. Huawei has been recognized by operators for its personal service in the past 30 years. In the early stage, we gave all-round support from product quality, scheme, service response and even low price. How to understand it? Here are a few examples to understand.
1, there is a major problem in the customer network, and the national operation and maintenance director will be dismissed directly.
2, on behalf of-the national manager often told the following account managers, nothing to go to the customer office, don't stay in the office.
3. If a Huawei customer interface employee is complained by a customer, basically this employee will be dealt with.
4. With customer demand on the front line, you can call R&D leaders in the middle of the night to respond to customer demand quickly. It is true that customers guide the allocation of internal resources, rather than saying on paper that it is customer-centric.
Strugglers are the foundation: Why not laborers but strugglers? Struggle is purposeful and active, while labor is too neutral. Strugglers have goals and truly contribute to the company. Huawei is never stingy with money. So outsiders see that many people are busy and tired at work. In fact, a large number of people can be said to be tired and happy. I think these happiness comes from two parts, one is the generous return beyond the average level of society, the other is the inner sense of accomplishment, and personal value can be realized. For a science and engineering man, what is more fulfilling than from junior engineer to senior engineer to architect to system engineer? It is a great incentive to see your design concept implemented in Huawei's products and applied around the world. Physical fatigue and inner satisfaction coexist.
To persist in long-term hard struggle, Huawei should be a century-old shop, reject opportunism and maintain its success gene for a long time.
Adhere to self-criticism, which is more distinctive. Huawei has a democratic life meeting, a blue army organization and a voice forum, all of which are forms of self-criticism. This is a rectification mechanism, which shows that Huawei is not blind and arrogant, and it can remain roughly correct for a long time by reflecting on itself at any time.