China Consumers Association was established in the State Council in June 5438+0984 and June 5438+02. As for 20 12, there are 3270 consumer associations at or above the county level in China, including 3 1 in provinces, autonomous regions and municipalities directly under the central government. There are156,000 grassroots network organizations such as consumer association branches, village committees, neighborhood committees, industry management departments, universities, factories and mines, and more than 0/00 volunteers.
Legislation and regulations
Since its establishment, China Consumers Association has assisted relevant departments in formulating the Law on the Protection of Consumers' Rights and Interests in People's Republic of China (PRC), which was reviewed and approved by the National People's Congress Standing Committee (NPCSC) on June 5438+0993+1 October 3 1 and implemented on June 5438+0994+1October. The formulation and promulgation of the Consumer Law indicates that the protection of consumers' rights and interests in China has been brought into the legal track. After 10 years of extensive publicity, consumer law has become one of the most familiar basic laws in China.
More than 20 provinces, autonomous regions, municipalities directly under the Central Government and a considerable number of provincial cities, such as Beijing, Shanghai and Guangdong, have formulated and promulgated the implementation measures of the Consumer Law in light of local conditions.
China Consumers Association actively participated on behalf of consumers, assisted relevant parties in formulating and revising dozens of laws, regulations and standards on protecting consumers' rights and interests, reflected social conditions and public opinions to the government, and played a positive role in promoting government agencies to improve legislation.
Accept complaints
By 20 1 1, China Consumers Association and local consumer associations * * * accepted consumer complaints13.24 million, with a settlement rate of over 94%, saving consumers about113.6 billion yuan.
Publicity and education
Starting from 1986, every year on March 15, International Consumer Rights Day, China Consumers Association and consumer associations all over the country jointly organize and carry out rights protection publicity activities through street publicity, exhibitions, special lectures, literary evenings, knowledge contests and other forms.
Since 1997, China Consumers Association has launched an annual theme, which has been linked with the whole country to carry out comprehensive and in-depth rights protection activities and won the hearts of the people.
According to the characteristics of consumers of different ages and occupations, many local consumer associations have carried out consumer education in local kindergartens, schools, factories, shops, institutions and rural areas with relatively systematic contents and concentrated time, and some of them have been included in the normal education plan.
comparative test
China Consumers Association pays attention to learning and meeting the common comparative test methods of consumer goods in international consumer organizations, and independently develops, organizes and guides local consumer associations to carry out a large number of comparative tests. The results of comparative tests are published once a month to provide consumers with consumption information.
Consumer warning
Since 1997, China Consumers Association has publicized major hidden dangers and consumption traps involving consumers' personal and property safety in the form of "consumption warning" to remind consumers not to be hurt by dangerous consumption methods. Consumption early warning system has played a very significant role in guiding consumption, and also effectively promoted the solution of some major hidden dangers.
counseling
China Consumers Association has established two authoritative media, China Consumers Magazine and China Consumers Association Information Network, as a powerful way for consumers to provide information and consulting services.
As a way to provide consumers with consumer information and consulting services, China Consumers Association established the monthly magazine "Consumers of China" on 1994, which has columns such as comparative experiments, authoritative testing, special surveys and consumer warnings to answer questions for consumers.
international communication
China Consumers Association has been concerned by the International Consumers Association (CI) since its birth, and was accepted as a full member in September. 1987. Since then, the China Consumers Association has sent delegations and personnel to visit the United States, Japan and other countries and regions, and participated in seminars or training courses. At the same time, it received visits from the International Consumers' Federation and consumer organizations from the former Soviet Union, Sweden, Australia and other countries and regions. China Consumers Association has established contacts with consumer organizations in dozens of countries and regions around the world, exchanged views on issues of promoting the protection of consumers' rights and interests, and strived to seek cooperation with overseas consumer organizations and specialized agencies.