At the same time, I decided to join the club that day and become a member of Shengheshu (Chengdu).
The realization of the goal depends on execution, and the perfect goal without strong execution is impossible!
The realization of the goal depends on execution, and the perfect goal without strong execution is impossible!
The realization of the goal depends on execution, and the perfect goal without strong execution is impossible!
Teacher Tao Jin said that important words must be said three times!
First of all, think:
Do any employees think the goal is too high?
Are there any employees who always fail to achieve their goals?
Are there any employees who make excuses before reaching their goals?
Are there any employees who don't worry at first and don't work hard by the end of the month?
Are there any employees with perfect plans but poor execution?
This is normal, because leaders do not set goals and conduct guidance well. According to statistics, the performance ratio of general companies is generally as follows:
40% of employees have poor performance;
30% of employees are average.
20% of employees perform better.
10% of employees performed well.
However, the same is 4/3/2/ 1, but excellent companies are the other way around, namely:
40% of employees performed well;
30% of employees have good performance;
20% of employees are average;
10% employees have poor performance;
Of course, there are also 7/2/ 1, such as Microsoft and GE:
70% of employees have good performance;
20% of employees performed very well;
10% employees have poor performance;
And usually 10% laggards have a high probability of being killed within two years, up to 99%;
Second, management can not be foolhardy, you can borrow two-dimensional and four-quadrant tools to count employees:
Divide employees into four categories by two-dimensional four-quadrant method: those who want to be competent, those who want to be incompetent, those who are competent but don't want to be competent, and those who don't want to do well:
1. For employees who want to do and have the ability, they should be properly authorized to do some basic supervision work and then encouraged to do it.
2. For employees who want to do it but can't do it well (generally new employees), they should be trained and assessed repeatedly. Note that if they have training, they must be assessed until they pass the assessment, especially for the establishment of new employment confidence, and get out of a small closed loop as soon as possible;
3. For employees who have the ability but don't want to do it, find out from themselves whether the incentive mechanism of the company is unreasonable and actively carry out psychological guidance. Don't influence other employees because of his negative factors. If there is a situation that affects other employees and refuses to change, you must resolutely dismiss;
4. Employees who can't do more don't want to be dismissed in time, which not only saves the company's cost but also liberates him;
There must be an inventory of core employees once a month, take the initiative to dismiss moths that do not produce food and replace them with fresh blood; The data of Xinchao Media Tianjin Company is in the first quadrant that most employees want to do and can do within one year.
Third,? What is learning and training?
1, the essence of learning is to bring about behavioral changes and create value and performance;
2. Training is a method to cultivate success and a lesson to reduce failure;
3. The purpose of learning and training is to make people infinitely close to "the unity of knowing and doing";
4. The integration of knowledge and practice is to produce performance through the promotion of cognition and behavior in enterprises;
? Do you know? +line = unity
? Cognitive behavior performance
Way of thinking? Method performance
Raise awareness and take action, and the result will be better;
Four, three standards to challenge high goals
1, customers are parents, responsible and grateful to customers;
1), customers have many choices, and they can choose us because they trust us, so we should be grateful for this;
2) reflect on whether you are responsible for customers, whether you have created value for customers, and whether you are worthy of customers' efforts;
3) reflect on whether the service is good or not, and whether you have made every effort to improve customer satisfaction and let customers continue to buy;
2、? Ensure the happiness of employees now and in the future, and let employees work hard and seriously;
1), employees are the basis of creating value and serving customers, and employees must be given enough sense of security;
2) Employees are the bridge between products, services and customers, and the status of employees determines the customer experience;
3), employees' expectations for the future and customer satisfaction are almost one to one, so we must pay attention to the rights and responsibilities of employee income and customer satisfaction;
3. Pay attention to customer satisfaction, employee enthusiasm and whole process management;
1), customer satisfaction decides to keep buying. In order to challenge high goals, customer satisfaction must be continuously improved;
2) The enthusiasm of employees determines the satisfaction of customers. In order to improve customer satisfaction, the enthusiasm of employees must continue to rise;
3), customer satisfaction and employee enthusiasm are interrelated, one has a problem, and the other must have a problem, so we should pay attention to it all the time;
Be responsible and grateful to customers; Ensure the happiness of employees and enhance their enthusiasm; On the one hand, pay attention to satisfaction and enthusiasm, and manage the whole process; Lead by example, management must not be lazy;
Five, the key to challenge high goals
1, let "spontaneous combustion" employees challenge high goals-set goals;
2. Clarify the significance and value of challenging high goals-shouting slogans;
3. An executable solution must be established;
4. Adjust the mentality and establish the belief of winning-warlords;
5. Honest and modest, actively seeking advice-resource integration;
6, pay as much effort as anyone else-execution;
Find the most passionate people in the company to communicate their goals, help them break through their potential, set reasonable high goals, tell them the significance and value of doing so, and then discuss their set and executable solutions. The leader personally leads the team and tries his best to achieve the goal with all colleagues; Leaders must share weal and woe with employees: the top leader is one inch loose, the direct subordinates are one foot loose, and all employees of the company fight a war;
Sixth,? How to build a spontaneous combustion employee?
1, sense of responsibility:
A, starting from the family, how to ensure that parents have a sense of security, how to ensure the quality education of children, and how to give their wives the life they want;
B. How to create value for customers at work, and whether you are willing to work hard for customer satisfaction;
C. Whether you are responsible for yourself and whether you are self-disciplined;
2. Expected value:
What are your expectations for joining the company? A sense of accomplishment at work? Is there enough money? Good platform? When employees have no expectations, the company is bound to despair;
3. Commitment:
Whether you dare to promise your responsibilities and expectations, and whether you are willing to fight for your family, customers and yourself;
Seven, successfully challenge the thinking mode of high goal.
1, achieving * * * knowledge is the basis for challenging high goals;
2. Clarify the significance and value of challenging high goals;
A, challenging high goals is meaningful in itself, which can enhance our courage, courage and self-confidence;
B, challenging high goals, this process will enhance our ability and gain experience in solving problems;
C, challenging high goals will improve the efficiency of the company, promote the sustainable development of the company, and win better opportunities for yourself;
If employees are unwilling to challenge high goals, they can be transferred to jobs that are not challenging or directly dismissed;
3. A thinking mode that challenges high goals must be infiltrated every day;
A, people have unlimited possibilities, don't set limits for yourself;
B, there is no unreasonable goal, but no executable solution has been found;
C, don't talk about the cause of the problem, just talk about the solution (objective reasons will become subjective excuses again);
D, act first, the problem is that "spontaneous combustion" is solved in action;
E, challenge high goals with altruism and strong willpower;
With the basic cognitive framework, we should try our best to improve customer satisfaction in the later work and make effective visits every day instead of going there. Managers must fight hand-to-hand with salespeople and manage the whole process for their direct subordinates.
Eight. Factors to consider when setting goals
1, whether there are quantifiable figures or reference basis;
2. Will anyone be responsible for this goal (1 goal 1 person in charge)?
3, whether there is an executable plan to achieve the goal;
4, whether there is a reasonable time period to complete the goal;
5, whether there is an incentive and supervision mechanism to complete the goal (if there is no supervision mechanism, there is no way to manage the whole process):
Nine, how to successfully set high goals
1, and set the target base according to the growth profit value to be realized;
2. Define the standards and quantifiable evaluation indicators for achieving the goals;
3, according to the target base to lead his men to open to find all the possibilities;
4. Sort the possibilities and find the executable scheme corresponding to the target one by one;
5. Turn the executable solution into a specific work plan, with corresponding responsible person and clear responsibility time (daily, weekly, monthly, quarterly ...).
People who are eager for quick success and instant benefit will suffer, and those who suffer will do whatever it takes;
When subordinates report their goals, they only say good, good, good and very good. Is there a better plan?
The plan you quoted is very good, and at the same time ...
X. How to achieve high goals
1, repeatedly communicate employees' expectations and keep employees excited about their goals;
2. Every morning, let employees know the specific goals of the day/week/month;
3. The direct supervisor shall be responsible for achieving the goal of effective communication at least three times that day:
1), how much progress have you made today-effective communication;
2) Is there a gap with the target? If not, can you find an executable solution-effective communication?
3) How long will it take to catch up with the target;
4. Never let change break the normal plan, but just push the plan forward;
5. The direct supervisor will hold regular re-opening meetings to repeat the regular cycle of re-opening objectives, re-opening customers, re-opening processes, re-opening gaps, re-opening customers, re-opening employees, re-opening processes, re-opening gaps and re-opening customers.
6. Organize employees to find solutions to intractable diseases in time, and the problem will not exceed three days;
7. Prepare test questions regularly, and conduct repeated training and customs clearance examinations;
8. Formal communication, timely adjustment of employees' mentality, and creation of an absolutely positive team;
9. The direct supervisor must visit the front line to encourage and supervise the war situation and ensure that the solution is put in place;
10, according to the reward system to honor the promise, the award of the award, the penalty of the penalty;
Focus on:
Create value for customers and let them chase you;
Consider the present and future of employees and enhance their enthusiasm;
Negative employees can't create value for customers, so managers must pay attention to it with both hands, and they need to set an example and manage it all the time;
Don't complain, don't wait for dependence. If you want to expand your business, you have to rely on yourself. Although you can't, although it is difficult, although you can't start, it is more important to start working hard from this moment.
? ? -kazuo inamori