Summary of personal work in service industry 1
20__ is about to pass. This is a busy year, but also a brilliant year. With the care and support of the superior leaders, under the correct leadership of the manager, and through the concerted efforts and hard work of all staff Qi Xin, the hotel has made great achievements. The occupancy rate has always been above _%, and the hotel's performance has hit record highs. In terms of safety, hygiene and service, it has been affirmed by relevant departments and praised by guests. As an employee of the hotel, I have achieved good results through my own efforts, and I have been rated as an excellent employee for many times and rewarded by the hotel. I mainly do my job from the following four aspects.
First, respect the leadership and obey the command.
In the usual work, deeply understand the intention of the leader, accept the leader, obey the arrangement, do it according to the requirements of the leader, do not shirk, do not be clever, have no complaints at work, and work hard. Praise and reward for leaders can be treated correctly, without arrogance or rashness; Those who can correct the deficiencies pointed out by the leaders in their work in time will not give up. Being able to complete the tasks assigned by the leaders is often praised by the hotel and housekeeping managers.
Second, obey the rules and discipline, and do a good job in service
Abide by the rules and regulations formulated by the hotel, don't be late, don't leave early, go to work on time, handle the relationship between family and work, have no leave record all year round, and go to work on time. Do a good job of service in strict accordance with the workflow and leadership requirements, and keep the room clean, spotless and tidy. When serving guests, we can use civilized language correctly, be careful, enthusiastic and patient, try our best to meet the requirements put forward by the guests, and explain them clearly for the guests to gain their understanding. Check with the guests in time when the hotel items are found damaged during the rounds. When compensation is needed, clarify the facts and reasons to satisfy the guests.
Third, unite and cooperate, regardless of gains and losses.
Get along with hotel staff, do a good job of unity, help each other and care about colleagues. At work, I can help other colleagues in time after my work is completed, and I am not afraid of hardship and fatigue, and I am on call and careless. When there is misunderstanding with colleagues, we should focus on work, communicate well, eliminate misunderstanding and do a good job together. Ask colleagues about deficiency and cold in daily life. When they are ill, we can call the hospital to visit them in time. When our colleagues have something at home, we should pay attention to helping them in time to enhance our friendship and promote our work.
Fourth, learn with an open mind and strive to improve.
Although I have been doing room service for 78 years, I always pay attention to the basic skills and safety training organized by the hotel and take the initiative in action. Do it with your ears, eyes, mouth, heart and hands. Take notes when studying, listen carefully, ask questions if you don't understand, and study in time when you get home to deepen your impression. In the work, try to ponder carefully and use it correctly. If you don't understand or won't, please consult more leading colleagues, find out, leave no blind spots, and let your service level and personal quality go to a new level.
Existing deficiencies and problems:
1, sometimes work enthusiasm is not high, not very active, and there are delays. Sometimes there are many check-outs, the time is tight, the room is not cleaned carefully, and there are still omissions. When making rounds, there are a lot of materials, and sometimes people forget to register, causing losses to individuals and units.
2. The service level needs to be improved. Civilized and polite language is used less, with blunt attitude and lack of initiative.
In the new year, with the care and support of the superior leaders and under the correct leadership of the manager, I will conscientiously do my job, strive to improve the service level, unite my colleagues, take the initiative, obey orders, serve the study, and work together with all the hotel staff to make the hotel prosperous, advance by leaps and bounds and create new achievements in the new year.
Summary of personal work in service industry II
In 20__ years, under the correct leadership of the town party committee and government, our office carefully analyzed the economic situation, actively deployed the work plan, strived to complete the work target, and successfully completed the annual work plan according to the value-added target of the tertiary industry of _ 10,000 yuan issued by the municipal government. All the food and drugs in the town have been completed, all kinds of data have been filed and managed, and all the work has been on the right track, which has provided a guarantee for ensuring the food and drug safety of the people in the town.
Looking back on the work in the past year, we mainly have the following experiences:
First, the attention of leaders is the organizational guarantee for the development of service industry.
The party committee and government of this town have strengthened their leadership in the service industry, taking the work of the tertiary industry as an important part of the annual work and bringing it into the annual work assessment of each village. The secretary of the Discipline Inspection Commission of the Party Committee focuses on the tertiary industry, with the cooperation of a party and government leader. He often listens to the report on the work of the tertiary service industry in the town, and comes up with the work plan and implementation opinions in time, so that the work of the tertiary service industry in the town can be grasped, busy and responsible, and this work will not become a mere formality.
Second, increasing investment is the source of strength for the development of service industry.
The government has increased investment in the tertiary industry and service industry. 20__, the government invested more than 2 million yuan in the second phase of the project, trying to make the landscape area more beautiful and make it a brand for attracting investment. Before and after the Spring Festival this year, continuous heavy snow destroyed the farmer's market that was transformed last year. In order to let the people have a happy and peaceful Spring Festival, the town leaders and all the staff of the Third Industry Office stick to their posts in the market to ensure the safe operation of the market. After the Spring Festival, the government invested hundreds of thousands of yuan to transform and expand the market, improve its functions and change the original chaotic phenomenon, which greatly facilitated the production and life of the people, enriched their food baskets and gave them a safe, hygienic and civilized shopping environment. The transformation of the original Unity Farmers' Market is under way. Due to the government's emphasis on the tertiary industry, it has promoted the healthy development of the whole service industry in the town.
Third, attracting investment is the main way to develop the service industry.
Vigorously attract investment, create a good entrepreneurial environment, and attract people of insight to establish tertiary service enterprises. In 20__ _ _ _ _ village started a new private food processing enterprise with an annual production capacity of 6 million yuan by actively attracting investment and using the original collective land in _ _ _ _ _ _. _ On the basis of the former primary school site, the village also recruited a food processing enterprise, which is making good progress at present. Because the government has created a relaxed investment environment in service management, two large supermarket chain stores have entered our town one after another, which not only brings convenience to people's shopping, but also brings advanced management experience to our town and promotes the development of our town's service industry.
Fourth, strengthening service is the inherent need of the development of service industry.
In order to create a healthy, civilized and harmonious business environment, different management and service methods are adopted for different industries, different categories and different combinations of the tertiary industry, and a "three networks" service structure is implemented for the food and drug industry to strengthen food and drug safety and ensure people's health. For the farmer's market after rectification, we should strengthen the standardized management of the farmer's market from the aspects of bidding, setting up stalls and formulating market management systems. At the same time, in conjunction with the health departments of industry and commerce, environmental protection, price control and safety supervision, we will regularly inspect and supervise all kinds of service industries, so that civilized business, safe production, law-abiding operation, honesty and trustworthiness, and no counterfeiting will become the action guide of every business, safeguard social morality, pay attention to environmental protection, and form a good business atmosphere.
Verb (abbreviation of verb) Shortcomings in the work of tertiary industry and service industry
Practice has proved that the economic development of a region depends on the development level of the tertiary industry and service industry in the region. It should be said that the service industry in our town is still at a low level, mainly reflected in the fact that there are few tertiary service enterprises and the scale is small, which can not form a climate. At the same time, large-scale commercial logistics enterprises can not form a big market in our town, and it is difficult to produce economies of scale. To solve this problem, we not only need the attention and increased investment of the superior leaders, but also plan and demonstrate according to the needs of market development, so as to solve the problem of insufficient stamina of the tertiary industry and service industry in our town.
Six, 20__ year work plan
In order to make the tertiary service industry in our town have a new development, in the past 20 years, under the leadership of the town party committee and government, we will conscientiously implement the objectives and tasks assigned by the municipal party committee and government, combine the reality of our town, improve the planning of the tertiary service industry in our town, and strive to complete the objectives and tasks and make contributions to the construction with full work enthusiasm, serious work attitude and efficient service measures.
Summary of personal work in service industry III
It passed in a blink of an eye. In this short year, I learned a lot and felt deeply. Through the social practice of this winter vacation, I realized the happiness and glory of labor from my heart. My name is _ _, and I am 22 years old. My native place is _ _ County, Hebei Province, and my social practice occupation is a salesman. For economic reasons, my family opened a shop in our village in 20 years. Because our school had an early holiday, I had planned to take part in some social practice about self-specialization, but I saw my parents were very busy. I thought the Spring Festival was coming, so I would be busier. So I decided to help my parents share some, started as a salesman, and helped my father buy goods in the market. Because of some reasons, I am not often at home, and I know little about the price of goods, so I have to understand the cultivation of my father. A few days later, I knew the price of the goods. However, after several days of practice, I found myself lacking in speaking and receiving customers. I've bought things, too. I sold a lot when my dad was here, and neither can I. Through practice, I have summarized the following points:
First, service attitude is very important. As a service industry, customers are God. Good service attitude is very important. If you want to make more profits, you must increase sales. This requires us to think what customers think, be anxious about what customers are anxious about, improve service quality, be polite in language, be warm and considerate in hospitality, and meet customers' requirements as much as possible.
Second, innovation injects new vitality. Innovation is a popular word, and business needs innovation. Bring different products according to different levels of consumers. Last spring festival, the goods at home were much less than this year, but this year, instant-boiled mutton, shrimp, hairtail and so on were introduced. These new year goods were not available last year. At present, with the improvement of living standards, the consumption level will also increase. Therefore, we should prepare enough new year's goods this year, and the grade should be higher. We should not stay in the past, but keep up with the times. Father does have a business mind.
Third, honesty is the foundation of success. My family's couplet this year is the first part: It is my greatest honor to have you here. Bottom line: Your satisfaction is my greatest wish. Horizontal recognition: integrity is the foundation. Honesty is undoubtedly the survival of business people. If there is no integrity, it will go bankrupt sooner or later. Honesty, my understanding is that people must be honest and sincere if they want to get a good reputation. I think my father is such a person. He is steady, earnest and considerate, so he is very popular. I think this is the most important point for the success of opening a store.
Fourth, what you give is what you get. Although my family's business is not bad, his parents are working hard at the back. They get up at six every day and don't rest until eleven. In winter, my father gets up at five o'clock every day and drives three carriages to the county town 30 miles away to buy goods. This is true whether the wind is biting or the mountain is closed by heavy snow. What is this for? I see, just to earn more money for our three brothers to go to college! I feel very tired after staying at home for a few days, and my parents feel that a day has passed for several years. Their hard work can be imagined. There are a lot of goods to be moved out in the morning and moved back in the evening. It will be hard to do only one thing, and there are still six acres of land at home. Summer and autumn are even more lively. Looking at the wrinkles on parents' faces and their tired backs, I have an indescribable taste in my heart. I have no reason not to study hard, and I have no reason not to study hard! I can only repay my parents with excellent grades, so that I can have a clear conscience.
Through one year's practice, I have increased my knowledge, learned a lot about being a man, and realized my own shortcomings and deficiencies more clearly, so I will be strict with myself in my future study and life, improve my quality, study my professional skills hard, and repay my parents and all those who care about me in the future.
Summary of personal work in service industry 4
First, the ideological aspect:
Attach importance to theoretical study, strengthen political belief, actively participate in various activities, study relevant documents, reports and counseling materials in combination with their own work characteristics, and deeply understand their spiritual essence to guide their work.
Second, the work:
Do a good job, be diligent in your legs, words and writing, and assist the leaders to finish all the work smoothly. As a unit, every word and deed represents the overall image of the unit. Because I am a service department, I contact all kinds of people every day and treat them. I always follow the principle of "a smiling face, a satisfactory answer". Every time I see the satisfaction of the people, there will always be a sense of accomplishment as a staff member. Isn't there a song You are happy, so I am happy. After the ego, we must be big and "satisfied by the masses", and our value will be reflected. Keep abreast of what happened in the unit, report to the leader in time, and try to be the staff assistant of the leader. In practical work, I integrate theory with practice, innovate my work, broaden my thinking, and strive to adapt to the requirements of jobs under the new situation. Through the recent study, my theoretical level has been obviously improved, and my work is gradually on the right track. I will work harder, there may be some hardships, but don't people often say? Hard work is a kind of exercise, what's more, we all share joys and sorrows, and only in hard work can we exercise our ability; In your efforts, you will fully embody your life.
Third, life:
Personal life consciousness gradually stepped onto the right track and got rid of selfish departmentalism under the old shadow. Get rid of emotional troubles and reshape a brand-new self.
Fourth, there are shortcomings:
First, the study of political theory is not enough. Although some progress has been made, we still need to continue our efforts in depth and breadth. Second, the work is not bold enough and the innovative theory is not strong. Third, emotional entanglements are great, so we need to face up to our own emotional entanglements.
In order to do a better job in _ _ _ _, we should establish work and study goals, strengthen personal cultivation and theoretical study, so as to improve our work level, adapt to the requirements of our own work under the new situation, foster strengths and avoid weaknesses, and meet new challenges with a full mental state. Learn from each other's strengths, exchange good work and emotional experience with other comrades, and strive for a new level in _ _ _!
Summary of personal work in service industry 5
In a blink of an eye, 20__ years have passed. Let me summarize the work of 20__ years.
In order to achieve "customer satisfaction first", I not only prepare to open the door on time every day before going to work and provide full service, but also often sacrifice my personal rest time to deal with various businesses of the unit and actively promote our products to customers, such as funds, national debt, insurance and so on. And make the explanation concise and easy to understand, so that customers can understand our products in the shortest time. For high-quality customers, I basically use "standing service" to "welcome them when they come and send them when they leave". In addition, I patiently and meticulously explained personal financial services such as personal savings business, personal consumption loans, personal housing loans, and personal e-banking, which were well received by customers. Received verbal praise from customers for more than 20 times, without receiving a customer complaint, and was praised by unit leaders for many times.
I always adhere to the principle of "work first", conscientiously implement all the rules and regulations in the hospital, be conscientious and work hard, always spur and improve myself with the service concept of "innovative service and lasting service", and strive to bring standardized and high-quality services to depositors with the purpose of customer satisfaction. On the day when Tongyuan Bureau attached importance to staff quality training, I studied business skills hard, and on the basis of mastering the original business process, I seriously and actively learned new business, especially personal gold business. At work, he can always think about what customers think, worry about what customers are anxious about, and give customers the most satisfactory service. The annual business is handled quickly and accurately, and the business volume has been in the forefront of the hospital, with an average monthly business volume of 4,500. For example, in the second quarter, I opened a wealth management account with an amount of1million, and organized other banks to deposit more than 800,000 yuan. I have been in charge of business for 20__ years. In the case of a serious shortage of staff in the savings office, I took the initiative to share my worries for the leaders, regardless of personal gains and losses, and put down a long break to work overtime in the office, which correctly played an exemplary role in my work.
In line with the service concept of being responsible to users, after a year of hard work, study and practice, I won the honorary title of "Best Supervisor" of Nan 'an Sub-branch twice in the second quarter of this year, and won the "Best Accounting Quality" award of the branch twice. In the second quarter, mistakes ranked third in the city. These honors and achievements can not be achieved without the training of leaders of expense banks and savings offices and the concern of colleagues.
I keep learning at work. While learning business skills, we also pay attention to improving our own quality to meet the needs of financial modernization. Recharge yourself after work and try to learn computer skills by yourself.
Through these years' work, I have improved my comprehensive quality and exercised more maturely. In the future work, I will continue to be a master, be conscientious, work hard, love my job, learn from each other's strengths, and, as always, contribute to the development of this institute.
My work slogan is: "bring better service to customers and implement quality service!" " "
Summary of personal work in service industry how to write relevant articles;
★ 10 Summary article on personal work of waiters.
★ Model essay on personal work summary of waiter
★ Model essay on the work summary of the five major years of service industry
★ Six essays summarizing the personal work of waiters.
★ Summary of year-end personal work in service industry
★ Model essay on annual work summary of service industry
★ The latest model essay of service industry work summary report
★ How to write a summary of service industry work?
★ Excellent model essay on service industry work summary