1. Give yourself a nice and memorable name. Someone told me, Mr. Peng; My parents named me. Can I change it? Nonsense, why can't it be changed? The writer has a pen name, the actor has a stage name, and the broadcast host has a broadcast name. Why can't we in sales have the sales name we use when we do sales? For example, teacher Peng's company once had a salesman, a girl named Zhu Rucheng, who was brought by her parents. When doing sales, she found it difficult for customers to remember this name, so in the end she changed her name to Zhu Zhu, and even his netizens called her a pig, which made customers remember her at once.

2. When introducing your name to customers, you should have personality, be different, be different and let customers remember you. Whether it is a poem or a song, a great man or a celebrity, as long as it can make people remember your name, even if it is a name in a TV movie, a joke or a humorous story. Your real name is Peng Xiaodong, such as Teacher Peng. You search on Baidu, there are many people named Peng Xiaodong, so now Mr. Peng is either a lecturer or a teacher to distinguish him, and every time he introduces himself is different; Why? Because I tell you, I am a collection of the names of three founding great men. Who is it? Peng is from Peng. * * * Small. Dong * * * remember it as soon as you listen. At least I dare to introduce myself this way: not Peng, but Peng. Small size. East by southeast and northwest;

3. Learn to use short messages, and get into the good habit of sending short messages to customers when visiting them, that is, after leaving his office, whether on the road or back to his own company. Hello, Manager Zhang; I'm a salesman of xxx, xxx newspaper. Nice to meet you today. I hope you have a good job! Greet more on holidays and weekends, but the focus of each message is who am I? What should I do?

4. Learn to use the telephone effectively. Many people are asking me, Mr. Peng, what is the effective use of the telephone? Using the telephone effectively means that customers should remember who you are and what you do. Many of our salespeople just talk about things when they answer the phone, but they don't tell each other who they are and what they do, so that after customers answer the phone, they don't think about who is calling for a long time. What does the other person do?

5. Keep your name on your lips anytime, anywhere. We are in sales. We sell ourselves first, not you. But only if you sell your name. Teacher Peng asked everyone, no matter how familiar they are with customers, to tell customers who I am and what media sales I do every time I leave or go to find customers. Of course, you should pay attention to your tone and attitude. You can also be humorous or joking, and girls can pretend to be cute. Don't forget. This is Zhu Xiao from Popular Newspaper. The last thing I should forget is advertising here.

6. You should have ideas or ideas to make customers remember you. That is to say, when you communicate with customers, you have new ideas or ideas to make customers remember you, and he will remember you when he spreads it to others. For example, when I was communicating with a client who is the boss of a company, I told him that there are three things in life that can't wait. First, I want to honor my parents, because they are old and live for a year, and maybe one day they will be gone. Second, my children's education, because children grow up day by day, five years old this year and six years old next year. It's time to go to the second grade of primary school this year, no matter how many. Third, my health, I can't wait for my illness, and it is getting heavier every year. Working in spite of illness is a kind of self-harm. This boss thinks what I said is very reasonable, so he finally told his friend that I met Peng Xiaodong, the boss of XXX radio advertising media that day, and I think what he said is very reasonable!

How to make customers remember you for the first time?

The completion of these three steps can be achieved quickly through details when interacting with customers.

First of all, beauticians should remember seven principles in order to shake hands with customers effectively:

1, respect the space and distance that customers like.

2. Hold the customer's palm instead of shaking hands.

3. Chat with customers.

4. The handshake time is slightly longer than required.

5, grip strength is important, but don't push too hard to make customers feel uncomfortable.

6. If you need to show extra enthusiasm, you can hold the customer's hand with both hands.

7. Be concise and clear when you take back your palm, and you'd better pause again.

It is unpleasant to talk face to face with people who meet for the first time, because two people's eyes meet easily, which leads to an increase in tension between them. When a beautician talks with a customer, if he chooses to sit next to the customer, both parties can easily relax, because they don't have to look at each other all the time, just look at each other if necessary. Therefore, to increase the intimacy of customers who come to the beauty salon for the first time, it is best to avoid talking face to face with customers and try to sit next to them. In addition, it would be better to put a pot of flowers indoors, so that customers can have a distraction. Next, beauticians should also remember the following precautions:

Before meeting with customers, you'd better make a plan to promote yourself, and then implement it step by step.

3. When talking with customers, sincerely praise her advantages.

You can remember the customer's name in the conversation, or you can mention the customer's name when you thank him.

The easiest way to make customers remember themselves when meeting customers for the first time is to make customers remember their names.

7. When we meet for the first time, if the customer's statement is wrong, we should propose amendments. We can say, "Some people think …" and then ask a rhetorical question.

8, understand the evaluation of customer desire, give appropriate praise.

9. When your hobbies are consistent with your customers, don't speak out in a hurry. Be a good listener.

10. If customers start looking at their watches, they should be ready to end the conversation.

1 1. Tell your feelings when you say goodbye to your customers. Good performance can save the bad impression that may be left to customers.

The most effective premise for customers to remember themselves is that you must remember their names. If you want to remember the customer's name, you should remember the following points:

1, relax. When you relax, your memory will improve.

2. Once you know the customer's name, repeat the customer's name loudly and address it in the next conversation.

3. If appropriate, please use the customer's name as much as possible in the next few minutes of conversation or in the service for a period of time.

4. Write down the customer's name as soon as possible.

How can customers remember that they want answers?

If you want your customers to remember you, ask your friends to follow up. Let's quote a friend to talk about his problem:

According to my years of experience, only 5% of them can do business when they come for the first time. In other words, follow-up has become the most important work in sales. Of course, the potential customers who will never do business with you only account for 5%, which requires an excellent salesperson to constantly master the methods and skills of follow-up in daily work, and constantly accumulate potential customer resources to achieve the result of sales growth.

Salespeople must understand that follow-up must be based on the first appointment and the first visit. Without the first judgment, it is difficult for the follow-up process to have a result soon. Many salesmen are also very diligent, visiting customers every day and calling customers every day, but they always can't get accurate customer information and situation. They don't know how to follow up according to different situations. Take the initiative to ask for a contract, so that customers can give you a clear attitude, so that customers in need can sign a contract with you once, and customers who can't sign a contract should also find reasons to refuse you. Many of our salespeople are afraid to ask customers to sign contracts for fear of rejection. As a result, they can't sign the contract, and they don't know whether the customer needs their own products after going out or putting down the phone. For a small example, a saleswoman who sells Internet phones talked with me for more than a month through Tradelink, and also let me know about her products, but she didn't directly offer to buy her products with me. As a result, a new male salesman in her company asked me to buy one for him for the first time, and clearly told me how much money I could save in a month. I promised to visit him. As a result, the female salesman and the male salesman came to our company together. I saw the product and installed one. Later, the salesgirl said: Manager Huang, I contacted you for a month, and you didn't buy it from me. Why did you promise him? I said, you didn't say anything about selling me products. I thought you were just chatting with me! What I want to tell you through this example is that selling is sometimes very simple. You just need to find out why customers don't want your product. What is his reason? Then use what method to convince customers. This is the basis of your follow-up plan.

I often divide follow-up into three categories according to different customer situations, 1. It is service follow-up. 2. Transformation and follow-up. 3. Long-term follow-up. This article only talks about the latter two kinds of follow-up, because the first kind is the follow-up that has been done in business, which I will talk about in detail in future articles. The second type of transformational follow-up refers to the follow-up way of knowing that cooperation can be achieved through hard work through appointment or visit. The third kind of long-term follow-up means that it is difficult to reach cooperation in the short term.

The so-called transformation follow-up is determined according to the attitude of customers. There are the following situations: 1. Customers are still interested in and need this product, but they still have different opinions on the price. For the follow-up of such customers, it is best to collect the prices of similar products and settle accounts with customers from the cost of their own products in order to get the approval of your product prices. In order to reach an agreement, it can be reduced on the basis of the original quotation. 2. Customers are very interested in products and want to buy your products, but they can't buy them because of temporary financial problems. You should coordinate with such customers, make a timetable for them, and let the cost of buying your products enter the budget. Of course, such customers will not directly say that they have no money. You should learn to judge for yourself. There are many salesmen who will not follow up this kind of customers. I remember that when they follow up, the customers have already bought other products. My practice is that as long as the customer is reliable, first give the product and then make an appointment to collect money. 3. Customers don't know much about your products, and their attitude is ambiguous. They can buy it or not. For this kind of customers, we should try our best to make our products easy to understand, quantify the benefits that products bring to customers and arouse their desire to buy. Customers are often most concerned about what benefits your product will bring to his company.

The so-called long-term follow-up means that customers don't want to use your products at all or have already bought similar products. Such customers will not reject your products because of your active follow-up, and will not cooperate with you. Will you give up such customers? Practice has proved that there are often big buyers among such customers, but if you follow too closely, it will cause disgust. The best way is to be friends with him sincerely. A warm word on weekends, a greeting postcard on holidays and a small birthday present. As long as you persevere, such customers will surprise you.

I briefly introduced some follow-up methods above, but ......

How to make customers remember you the first time you call them? . .

Before talking to potential customers, marketers need appropriate opening remarks. The opening remarks can almost determine the success or failure of this visit. In other words, a good opening speech is half the battle for a salesman. After years of marketing and consultation, the author has summarized the following items for reference only: 1. Knock on the door with money. Almost everyone is interested in money, and the way to save money and make money can easily arouse customers' interest. "Manager Wang, I'll tell you how to save half of the electricity bill." "Director Li, our machine is faster, consumes less electricity and has higher accuracy than your current machine, which can reduce your production cost." "Manager Chen, are you willing to save 50,000 yuan on towel production every year?" 2. Sincere praise from the heart Everyone likes to hear nice words, and customers are no exception. Therefore, praise has become a good way to approach customers. When praising prospective customers, you must find out the features that others may overlook, and let prospective customers know that your words are sincere. If a compliment is insincere, it becomes flattery, and the effect is definitely not good. Praise is harder than flattery. You must think clearly first, not only with sincerity, but also with established goals and sincerity. "Mr. Wang, your house is really beautiful." This sentence sounds like flattery. "Mr. Wang, your hallway is really unique." This sentence is a compliment. Here are two examples of opening remarks praising customers. "Manager Xu, I heard from Manager Zhang of XX Company that now is the best time to do business with you. He praised you as a warm-hearted and frank person. " "Congratulations, Yang Zong. I just read your special report in the newspaper. Congratulations on your election as one of the top ten outstanding entrepreneurs. " 3. Using curiosity Modern psychology shows that curiosity is one of the basic motivations of human behavior. Liu Jiaoshou of Jackson State University said, "Exploration and curiosity seem to be the nature of ordinary people, and mysterious things are often the objects that everyone is familiar with and concerned about." Things that customers are unfamiliar with, don't know, don't know or are different often attract people's attention, and salesmen can use everyone's curiosity to attract customers' attention. A salesman said to a customer, "Mr. Chen, do you know what the laziest thing in the world is?" The customer is confused, but also curious. The salesman continued, "it's the money you hide and don't use." They could have bought our air conditioner and let you spend a cool summer. A carpet salesman said to his customers, "You can carpet your bedroom for 16 cents a day. "The customer was surprised, and the salesman went on to say," Your bedroom is 12 square meters, and the carpet price in our factory is 24.8 yuan per square meter, so it needs 297.6 yuan. "Carpets in our factory can be laid for 5 years, 365 days a year, so the average daily cost is only 16 cents." The salesman creates a mysterious atmosphere, arouses the curiosity of the other party, and then, when answering questions, skillfully introduces the products to the customers. Use a third person to attract attention and tell the customer that it is the third person (the customer's relatives and friends) who wants you to come to him. This is a roundabout tactic, because everyone has the mentality of "looking at the Buddha instead of the monk", so most people are very polite to the salesmen introduced by relatives and friends. "Mr. Ma, your good friend Mr. XXX asked me to come to you. He thinks you may be interested in our printing machinery because these products have brought many benefits and conveniences to his company. " Although it is very useful to publicize your own methods under the banner of others, you should pay attention to the truth and not make it up yourself, otherwise once the customer checks it up, it will reveal clues. In order to win the trust of customers, it would be better if you could show your business card or letter of introduction. For example, people's buying behavior is often influenced by others. If a salesman can grasp the customer's psychology and make good use of it, he will certainly receive good results. After Director Li and General Manager Zhang of XX Company adopted our suggestions, the company's operating conditions have been greatly improved. Take famous companies or figures as an example, you can build your own momentum, especially if the examples you cite happen to be enterprises that customers admire or have the same nature, the effect will be more remarkable. 6. Keep asking questions. Salesmen ask questions directly to customers and use them to attract customers' attention and interest. "Director Wang, what do you think are the main factors affecting the quality of your products?" Product quality is naturally one of the most concerned issues for the factory director. The salesman's question will undoubtedly guide the other party into the interview step by step. When using this technique, we should pay attention to the questions raised by the salesman, which should be the most concerned issue of the other party, and the questions must be clear and specific. ......

The best way for guests to remember you is 40 points.

Sincerity, sincerity, enthusiasm, heartfelt sincerity and enthusiasm will make people sing. It is also the most direct way to make people remember you. Don't be superficial, don't be hypocritical, and don't talk about working formulas.

How to serve customers well in the store? How to impress customers? How to make customers remember you? Please ask the masters for advice!

First of all, learn to put yourself in each other's shoes. If you are a customer, what do you want the salesperson to do? Secondly, we should have a comprehensive understanding of the products we sell (performance, characteristics, price, and similarities and differences with competing brands or similar products). Thirdly, to impress and remember customers, the premise is that you must impress customers first, make them feel valued and feel at ease after buying your products. Don't think that customers are "amateurs or gullible". I have always regarded customers as friends, and the transaction is better. If I don't make a deal, I'll let him know how to buy more thoughtful goods. My secret is to remember the customer's phone number, call back after work (I will call the customer to pay a New Year call during the New Year) and run frequently. Even if the user wants to return the goods, I always come to the door with the payment in person (I pay in advance), and 70% of the users have given up returning the goods. Think about it, why my sales bonus is always higher than others, why I always have customers to buy it when I go to work, and why my colleagues always think I know more people. Don't believe anything: have a correct attitude and don't be supercilious, even if a fresh graduate is asked to sell things, she will do the same.

How to make customers remember you?

Almost every family makes a fuss about commodity prices, promotions and some service items. Of course, the low price leaves a deep impression on customers and helps to establish the image of the store. But we forget that almost 100% of the store image established in this way is based on price, which is very dangerous. In fact, no matter how big the store manager is, he must be clear about the truth: never put all your eggs in one basket. In other words, you have to make more than two cornerstones of the store image. For example, Wal-Mart takes low prices every day as the slogan all over the world, but how disappointed will new customers find that the prices here are not very low (this is normal in the distribution environment in China)? Even the consumer guidance newspapers around the country have negative news from time to time: after comparing several supermarkets, remind the public that Wal-Mart's prices are not all low. Carrefour's success lies in that, in addition to low prices, it also emphasizes happy shopping Carrefour. In other words, in addition to low-priced products, you can also get happiness. Although the happiness of shopping may be particularly valued by people above a certain class, after all, part of Carrefour's store image has shifted from price. Remember, customers are individuals. What about our retail stores? Stores are things, goods are things, and services are virtual. Only our shop assistants and managers are equivalent to customers. Although there is not much communication between the clerk and the customer in the supermarket, when everyone ignores the communication between the clerk and the customer, whoever stands up first may get twice the result with half the effort. But if you ask, communicate with the customer. Anyone can do it. We can do it. But it is not easy to leave a clear impression on customers without disturbing them. This requires us to: 1. Seize the opportunity of communication. 2. Master one or two communication skills. (2) Customers are looking at the goods carefully and touching the goods with their hands, indicating that customers are interested in the goods. (3) There are doubts on the face, indicating that the customer expects the salesperson to further explain the goods. Among them, the latter two are the most easily overlooked by lazy shop assistants. Once you start communicating with customers, almost all shop assistants are taught to forget the minimum communication rules. You should let the other person know who you are and your name. * Let customers have another memory point for this product group besides products and shelves, and he will use this unique point to remember your product group and your store; * customers will feel that they are communicating with people on the spot, not part of the money-making machine; * will enhance the sense of honor and responsibility of the clerk, and he will improve the service to maintain the reputation of his name; * If the service is not in place, or there is something wrong with the goods, the clerk whose name is remembered by the customer will become the first buffer; * If the goods and services of this group have a good reputation and form a brand, then with the reputation of the clerk, the image of this group will be comprehensively improved.

How to make guests remember your hotel better?

Nowadays, the style of hotel decoration is similar, and it is difficult for customers to remember and like it well once they check in. There are several factors: 1. The general hotel decoration pattern and ideas are the same, there is nothing new, and every room has no bright spots to attract guests. The style of most hotel rooms can only give guests a clean and tidy feeling at most, but can't make them feel at home. The decoration pattern and style of every room in every hotel are the same, which often makes old customers lose their freshness. Hotel walls are often white, giving people a cold and rigid feeling, and it is easy to get dirty if they are not cleaned. In fact, there is only one way to solve these problems! Hand-painted wall is a good way to solve these problems. Advantages of hand-painted wall: 1. Can make your room look brand-new, so that your guests will have the focus of attention and discussion as soon as they enter the room. 2. Hand-painted walls can achieve effects and quality advantages that wallpaper can't. Colorfast, waterproof, high temperature resistant and easy to clean. You can draw matching works according to your own room style, which are the effects that wallpaper can't achieve. 3. Hand-painting can easily make the room warm and give guests a feeling of home. 4. Each room can achieve different artistic effects because of different hand-painting, which can not only retain old customers, but also bring new customers. 5. Hand-painted walls can make some old rooms look brand-new and improve the overall level of the hotel. Chongqing Qiangmeijia Hand-painted Studio: We paint a beautiful life for you in the spirit of customer first, dedicated service and continuous innovation!

How to make it easier for customers to remember your store?

Choose a fresh and unique name that best suits your enterprise!

3. Service attitude: Give every customer the most unforgettable service and make them satisfied!

Commodities are extremely important. This product is very beautiful. I want to buy it. If there are too many goods in stock, they will be sold at a discount on the reserve price in time. If not, you will leave it there for a long time. Frequent customers have seen enough. Do you think it will come again?

Every holiday, we should engage in some small activities, such as buying a few small items and getting one free. Nowadays, most consumers love to take advantage of small things, which is a good idea!

5. Have confidence in yourself. Once you choose, don't give up easily! ! Come on! !

How does a waiter make others remember you?

Waiters, as the name implies, can only provide services, and the only way to make guests remember you is through the services provided.