United has such a driver. After everything is ready in the cockpit, he will draw some passenger lists on the computer and personally write some thank-you letters to thank them for taking United Airlines. A porter of Northwest Airlines collects luggage tags dropped from passengers' suitcases-in the past, such luggage tags were discarded in trash cans. The porter used his spare time to return the luggage tag to the original owner with a note thanking him for flying on Northwest Airlines. Another example is a graphic designer, who often attaches a piece of sugar-free chewing gum to his clients' emails, which not only shows a sense of intimacy, shortens the distance between them, but also prevents anyone from throwing away his emails.
Jenny is a packer in a supermarket. He learned to use computers in his spare time. At first, they set up three columns on the computer, and every night when he came home, he found "one idea a day". If he can't find what he likes, he will "think of one" himself! Then he entered the "daily thought" into the computer, printed many copies, cut them out and signed the back of each copy. The next day, when he was helping customers pack, he put the "Daily Thinking" into their shopping bags. Show personal experience in a warm, interesting and creative way, and let customers feel the vitality of life. A month later, the manager of that supermarket visited the cashier area and found that the number of customers behind Jenny's cashier was three times that of other supervisors. He immediately shouted, "open more checkout counters! Evacuate the crowd! "
But the customer said, "no, no, we're going to check out at Jenny's." We want him to think about it every day! "
A woman approached the manager and said, "I used to come once a week, but now I come in every time I pass by because I want to think about it every day!" " "
At a department head's dinner, the manager said, "Who do you think is the most important person in our store? Jenny, of course! "
Three months later, the manager found that "Jenny really changed" their shop. Now, in the flower department, if there are damaged flowers or unused corsage, they will find an old woman or a little girl in the shop and put flowers on them. A packer in the meat department liked Snoopy, so he bought 50,000 Snoopy stickers and put stickers on each meat box. They are full of fun and customers like it. More and more people begin to be creative and create personal symbols in their work, which also makes the workplace full of love and vitality.
Jenny and the drivers and porters in the above examples make their ordinary work remarkable and meaningful. If you want to be an excellent and efficient person, you might as well learn their practices.