Business philosophy: market-oriented, customer-centered.

Risk concept: understand customers, understand the participation of all members of the market, and grasp the key.

Talent concept: pay attention to comprehensive quality and highlight performance and benefit.

Extended data

China Construction Bank took the lead in establishing a "customer reception day" system in the Mainland, and established a mechanism for managers at all levels from the head office to the branches to receive customers regularly, making progress in personalized and differentiated customer service. On the one hand, the transformation of outlets has been solidly promoted; On the other hand, a team of private bank consultants and experts has been set up, and more than 8 1 wealth management centers and 1.570 wealth management centers have been built. Private banks in Beijing and Shanghai have opened one after another, providing all-round personalized services such as exclusive wealth management products, asset management, consultants and charitable trusts for middle and high-end customers.

In 2008, when serving the Olympic Games, China Construction Bank actively handled foreign-related financial services such as foreign currency exchange, traveler's checks and foreign currency acceptance, and specially launched 95533 multilingual telephone banking service function to provide multilingual service support to overseas customers in Britain, France, Germany, Russia, Japan and South Korea, and strive to improve the ability and level of serving domestic and overseas customers.

Baidu Encyclopedia-China Construction Bank