According to the data, hospice care is also called palliative care or hospice care. Through the service team composed of doctors, nurses, volunteers, social workers, physiotherapists and psychologists, we support the medical care model of relieving pain and improving living conditions for patients with life-threatening diseases and their families.

Taikang hospice care project was officially launched on March 28th, 20021year, and 14 patients have been treated. According to Li Wei, the person in charge of Taikang hospice care project, since its operation, Taikang hospice care project has won banners and thank-you letters from many customers.

Then, how does Taikang hospice care achieve zero complaints? How does Taikang hospice care team deal with life and death? According to Song Min, social worker of Taikang hospice care project, patient-centered is the most important principle of Taikang hospice care project. In the face of life and death problems, patients and their families disagree, and all services should respect patients' wishes. At the same time, the social work team will also distinguish the true meaning of patients.

In the process of field investigation, we can really feel the optimistic and open-minded attitude of medical staff, social workers and psychologists in the face of death. At the same time, from the appearance and layout, Taikang hospice ward is not out of harmony with other wards, as if it were an ordinary old-age care institution in Taikang House.

Taikang Anning treatment nursing ward

During the interview, Li Yi, head of Taikang hospice care project, and Song Min, a social worker, repeatedly stressed that apart from providing pain-relieving treatment, one of the basic principles of Taikang hospice care project is to "value life and admit that death is a normal process, which neither accelerates nor delays death".

Li Wei said that in the process of actually accepting patients, there were cases of rejection. At that time, the patient was a patient with Alzheimer's disease. After being taken care of by his family for several years, he wanted to be sent to Taikang hospice intensive care unit to accelerate his death. After learning the true wishes of his family, he was immediately rejected by Taikang hospice care team.

He also said that even patients who have been admitted will continue to communicate with patients and their families by doctors, nurses, social workers and volunteer teams in the actual treatment process, providing medical care and humanistic care in a way that patients hope and recognize.