According to the circular, since the fourth quarter of 20 19, consumers' complaints about the new network bank have continued to rise, mainly focusing on the car loan business, involving illegal bank lending, objection to the car loan quota, high loan interest rate, violent collection and other issues.
Wangxin Bank is an internet bank, and its car loan business usually cooperates with the third-party internet car consumption financial platform, which belongs to the loan-assisting business. In this bulletin, we can see that the complaint of cooperation between Wangxin Bank and an Internet car consumption installment service platform is the hardest hit area.
Traditional bank credit business generally only involves borrowers and borrowers, and banks charge interest. However, in the auto loan business of Wang Xin Bank, another partner has been added. Obviously, the participation of the automobile consumption financial platform is not to be Lei Feng, but to pluck the hair. This tripartite cooperation business will inevitably push up the financing cost of consumers.
Let's take a look at the findings of the regulatory authorities. In the car loan business of Wangxin Bank, the proportion of platform fees or service fees charged by the cooperative Internet platform to consumers in the car loan amount is concentrated between 14%-28%, and some rates reach more than 30%. The annual interest rate range of loans provided by the Bank itself to consumers is 7.7%-8.9%, with an average of 8.49%.
Obviously, on the surface, the loan interest rate of Wangxin Bank seems to be not very high, with an average of 8.49%. However, after combining various rates, the real interest rate is as high as 30%, and the comprehensive financing cost borne by consumers is much higher than the normal interest level of automobile consumption loans.
According to the latest judicial interpretation, the loan interest rate does not exceed 4 times the LPR interest rate. At present, the one-year interest rate of LPR is 3.85%, which is only 15.4%.
The comprehensive interest rate of Wangxin Bank's car loan business is almost twice the judicial practice. No one should object that this is usury.
More ironically, the slogan of official website's new online bank is "a new generation of digital technology universal bank", which practices the inclusive finance concept. Now it seems to be an empty slogan, but what it really practices is universal and unhelpful.
Wang Xin Bank responded to the notification from the regulatory authorities for the first time. In the explanation of this circular, Wang Xin Bank humbly accepted several problems pointed out by the regulatory authorities, and admitted that its investment in consumer rights protection resources is not matched enough, the credit service process is not perfect enough, and customer satisfaction needs to be improved.
He also showed his attitude, set up a special rectification team, comprehensively started self-examination and continuous rectification work, and made progress in rectification of major issues at present.
At the end of the briefing, Wang Xin Bank symbolically looked forward to the future, saying, "We will take this as a mirror, work hard, and have full confidence in doing a good job in digital inclusive finance service and improving customer availability and satisfaction!"
How familiar these cliches are. In fact, what we need is not how loud the sound is, but how warm it needs to be. I hope that the new network bank can really learn from this and really do a good job in customer service.
From 2065438 to September 2009, the CBRC issued the Guiding Opinions on Strengthening the Construction of Consumer Rights Protection System and Mechanism in Banking and Insurance Institutions, requiring the banking and insurance institutions to strengthen the construction of consumer rights protection system and mechanism, including incorporating consumer rights protection into all aspects of corporate governance, establishing a review mechanism for consumer rights protection and improving the internal assessment mechanism for consumer rights protection.
The notification from New Network Bank does not mean that New Network Bank is a case. The supervision requires all banks and insurance institutions to learn from the lessons of the new network bank, carry out self-examination and self-correction around all kinds of chaos that infringe on consumers' rights and interests, carry out business activities in accordance with laws and regulations, effectively reduce comprehensive financing costs and protect consumers' legitimate rights and interests.