TQM's defects: there is no clear goal, only the slogan of continuous quality improvement is put forward, but there is no clear quality improvement goal. Although there is also a process capability index, which reflects the process capability, it is only applicable to the quality characteristics of measurement, not to the quality characteristics of piece counting and counting. Some enterprises take zero defect as the quality goal, but this is just a beautiful wish that is hard to achieve, and no one can achieve it, so that all quality improvement work is just pot calling the kettle black.
Six-horse management countermeasures: define the goal of measuring quality with six-horse level, and clearly put forward that the quality goal is to reach six-horse level, that is, the defect rate of one million opportunities is 3.4. The quality level is measured by the rate of millions of chance defects, and the measurement methods of different quality characteristic levels such as measurement, counting and counting are unified. There can be a process to achieve the goal of six horses. In this process, the quality has changed from less than 3 horses to 3 horses, 4 horses, 5 horses, and finally to 6 horses. Six competent managers can clearly see the improvement of quality.
TQM's defect: lack of leadership support. Total quality management takes QC team as the basic organizational form. These QC groups belong to mass voluntary organizations and lack the participation of leaders, which leads to the estrangement between employees and leaders. It is also restricted in the source of funds, coordination among departments and evaluation of the results of activities. For example, after a large domestic iron and steel enterprise implemented TQM for half a year, it summarized the benefits of TQM and reported it to the QC team step by step. Finally, it is concluded that more than 90% of the benefits of the whole company come from the activities of QC team. In a rage, the company leaders stopped the TQM activities of the whole company.
Countermeasures for Six-Fit Horse Management: The motivation for leaders to advocate Six-Fit Horse Management comes from the enthusiasm and unremitting efforts of leaders, who advocate and personally participate in it. The leaders of the company realize that continuous quality improvement is a necessary factor for continuous success. Establish a six-sigma management team with leaders as the organizational form. These team members include professional quality management staff trained in black belt and green belt. With the direct participation of leaders, it is easy to coordinate the relationship between departments, raise funds for activities, evaluate the performance of high-quality teams and give corresponding rewards.
Second, briefly introduce six horses:
Six Sigma is a technology to improve enterprise quality process management. With the perfect commercial pursuit of "zero defect", the quality cost will be greatly reduced, and finally the financial efficiency will be improved and the competitiveness of enterprises will be broken.
Six suitable horses include two processes: six suitable horses DMAIC and six suitable horses DMADV, which are two main steps in the whole process. Six Sigma DMAIC is the process of defining, measuring, analyzing, improving and controlling the current project below six Sigma specifications. Six sigma DMADV is a process of defining, measuring, analyzing, designing and verifying new products or projects, trying to achieve the quality of six sigma. All six projects are executed by six green belts or six black belts, and then supervised by six black belt masters founded by Motorola.