20 10 year is coming to an end. Over the past year, I have followed the rules and disciplines, United with my colleagues, stuck to my post and worked hard, believing that I have really completed my daily work plan. In order to do a good job in the coming year, I will summarize my work in the past year as follows:

I do the inspection work in front of the car and the sanitation work of the car every day. It is planned to complete kilometers in the whole year and actually completed kilometers. Calculated income: RMB, actually completed vehicle sanitation: first quarter, second quarter, third quarter and fourth quarter, vehicle equipment maintenance rate: RMB.

Our car group always actively participates in weekly service and safety meetings, takes notes carefully, concentrates on learning the contents of each meeting, and applies them flexibly in the usual service work. At work, our flight attendants always treat guests with courtesy, smile, respect the old and love the young, do their best to take care of passengers who need care, and strive to provide a warm and comfortable ride environment for the majority of passengers. In the carriage service, minimize conflicts or quarrels with passengers and reduce service complaints to zero. Received letters of commendation from passengers throughout the year. Our car set has played an exemplary role in this industry and even the whole company.

In the next year's work, our car group will, as always, provide good service for passengers, and at the same time learn their good service methods from colleagues around us, so as to do a better job in service. Keep learning at work, constantly improve yourself in learning and constantly improve yourself. In the implementation of the policy of giving priority to the development of urban public transport, if I try to give priority to the development of public transport, I will be excellent.