Basic etiquette of security service. Work attitude:

1, obey the leader? Obey the work arrangement and deployment of superiors to the letter.

2. Be strict with your responsibilities? Stick to your post, and you are not allowed to leave, string posts or sleep in posts without authorization.

3. Honesty? Be honest with superiors, colleagues, owners/tenants, and don't disobey.

4. unite and cooperate? Departments and employees should cooperate with each other to solve difficulties together.

5. diligent and efficient? Carry forward the spirit of diligence and practicality, and complete the work with high quality and efficiency.

Second, the service attitude:

1, courtesy? This is the most basic attitude of employees towards owners/tenants and colleagues, and polite expressions should be used at all times. Please. The word comes first. Thanks? End of word.

2. Optimism? Receive owners/tenants with an optimistic attitude.

3. Friendly? Smiling is the most appropriate way to show friendliness, so smile to greet the landlord/tenant and get along with colleagues.

4. enthusiasm? Try to provide convenient and enthusiastic services for colleagues and owners/tenants.

5. patience Listen to the requirements of the owner/tenant carefully and patiently, and try to deal with them without violating the company regulations.

6. Equality? Treat all owners/tenants equally, and there should be no distinction between rich and poor.

Third, gfd:

1. Dress according to the company's uniform service. Cheer up and have a correct posture. Long hair and big sideburns are not allowed. Hair storage shall not be exposed outside the brim. Hair under the cap wall shall not exceed1.5cm..

2. Dress neatly, wear a hat, tie and button. No nudity, rolled sleeves and trouser legs, underwear pagers and key chains.

3, items shall not be exposed to the clothes, clothes pockets shall not hold larger items, Sam Browne belt should be fastened.

4. Wear duty equipment when on duty.

5, mount guard dress should be kept clean, buttons can't be opened, coat rolled up trouser legs, sleeves, tie must be fastened.

6, except for work or approval, are not allowed to wear or carry uniforms to leave the work area, don't wear uniforms after work.

Fourth, words and deeds:

1, civilized, generous, dignified and steady.

2. Civilized language and natural conversation.

Cheer up and have a good posture. Hold your head high, don't stoop, don't stagger, lean forward and lean back, and don't stretch; Don't put your hands behind your back, akimbo or put your hands in your pockets, and don't smoke or eat snacks while on duty. Don't hold hands shoulder to shoulder.

4. Don't hum, whistle or stamp your feet.

5. No spitting or littering.

6, pay attention to check and maintain the instrument, but don't wear private clothes in public.

7. Don't put anything under your arm, knock on tables and chairs or play with other things.

Verb (abbreviation for verb) courtesy and etiquette:

1. When asking for directions, the landlord/tenant must salute and explain the location to the other party simply and politely.

2. When the leaders above the security manager or the managers of other departments of the company are on duty or pass the duty post, they should stand at attention and salute.

3, to the security office or company office should be in accordance with the provisions, wear uniforms, don't wear slippers, knocking at the door to shout? Report? .

4. Without consent, you are not allowed to browse the office materials or documents on your desk at will.

5. When the host passes the post, he should smile and say hello. If you communicate with the landlord/tenant because of something, the landlord/tenant can only enter after agreeing.

6. When the landlord/tenant takes things out of the jurisdiction, he should say politely:? Hello, sir (miss), would you please show me your release form and check it? Thank you for your cooperation.

7. When there is no release instruction and the other party is required to return to the management office for release, please say politely:? I'm really sorry, please go back and issue the release form again. We do this to protect the property of the owner/tenant from loss. If we don't do this, we will be incompetent. If the leader knows, he will punish us. Please forgive me! ? The other party should say:? Thank you for your cooperation! ? .

8. Vehicle parking is chaotic. After the team members went to the front (front side) of the vehicle and saluted the driver, they said politely. Sir (miss), you can't park here. Please park your car at * *. Thank you for your cooperation? . If the other party doesn't listen to the commander's advice, say it again: sorry, sir (miss), you can't park here. We are doing this for your own good. If other vehicles damage your car (or are painted by them), we will not take any responsibility. Besides, if your car is parked here, our leader will criticize us. Please understand our difficulties (and pay more tribute)? .

9, salute applicable object:

Salute should be standard, salute when it is 5- 10 meters away from the front of the post, and wait until the person who receives the gift can end the ceremony:

(1) Leaders above the department manager of the company, and accompanying personnel of the company leaders;

(two) the relevant personnel of the public security organ at a higher level;

(3) leaders and entourage who visit and inspect the community;

(4) when the security inspector arrives at the post to inspect the post and check the whistle;

(5) when correcting discipline or inspection.

Six, the duty system:

1, fulfill their duties, stick to their posts, and don't chat, fight, do private things, read books or newspapers when on duty; Smoking, drinking and dozing off are prohibited; Don't be late, leave early, leave your post or be on duty.

2, correct appearance, civilized duty. Dress in strict accordance with the regulations, dress neatly, have decent appearance, have civilized language and warm and thoughtful service.

3, law-abiding, swayed by personal considerations, to defend the personnel on duty, to maintain public security work, to seriously abide by national laws and regulations and the rules and regulations of the company and department. Do not seek personal gain, accept bribes, engage in malpractices for personal gain, frame good people or condone bad people.

4, serious duty, to ensure safety. Security personnel should observe carefully in their duty work and never let go of any doubts to ensure the safety of the area of responsibility.

5, strictly implement the frequency of patrol inspection, succession system, timely report the problems found in the work, and actively cooperate with the class and team to do a good job in public security prevention.

6. Pay attention to your image when you are on duty, and don't get together unless it is a special situation.

Seven, security personnel succession management standards and operating procedures

1, responsibility

(1) The safety monitor is responsible for handover evaluation and inspection.

(2) The duty safety monitor is responsible for the shift change of this class.

(3) The security officer on duty is responsible for the specific handover work.

2. Working procedures

(1) Ten minutes before the handover, the handover team will arrive at the designated place to prepare for the handover, pay attention to their own image, do not chase each other, keep a good posture and do not squat down.

(2) The succession monitor should organize the whole class team, make roll call and statistics, and make records. On the way to each post, the unified team should keep in step, with loud slogans and high spirits.

(3) The succession monitor is responsible for checking whether the players are drunk, delirious or unable to work. If yes, please leave the team immediately, cancel his post qualification, and report to the competent leader to find out the reason, so as to make corresponding punishment and pay attention to the precautions on duty.

(4) Take over on time, don't be late, don't leave early, and the succession team is not allowed to be laid off before arriving at the post. During the shift change, the team members should explain the safety situation, equipment on duty and matters needing special explanation to the succession team members, and make records on duty. Both parties should sign the handover book for future investigation.

(5) After the succession, the members of the succession team shall report to the monitoring center according to the number, and the monitor shall go to each post within 30 minutes after the succession and sign it for future investigation.

6. When there is an emergency in the process of succession, the team is responsible for handling and making records, reporting in time, and the succession class actively assists.

3, the following conditions are not allowed to shift.

(1) unclear working conditions, unclear handover or damage of tools, equipment, money and other things, unclear division of responsibilities, and incomplete facilities around the working area.

(2) laid-off workers shall not be laid off before taking over.

(3) If records and registers are found to be scribbled and the workbench and studio are not clean, they will not be handed over.

(4) In the process of handover, in case of an accident, the handover shall be stopped immediately, and the successor shall be responsible for handling and assisting.

⑤ During the handover, both parties should salute each other.

VIII. Internal Hygienic Standards

1, the dormitory floor is clean, free of phlegm, peels, scraps of paper and other rubbish. The walls are clean and tidy, and there are no messy stickers, cobwebs, etc. The glass in the dormitory is clean and free of stains.

2. Nothing can be put on the bed except the quilt. The quilt style should be uniform, folded into a square, the sheet style should be uniform, and the surface of the sheet should be clean and odorless. The shoes under the bed should be arranged in a line, and the heels should be arranged from high to low. Uniforms and casual clothes should be hung at designated locations. Iron cabinets shall be placed neatly and the surface shall be dust-free.

3. Cups, toothbrushes, soap boxes, buckets, towels, etc. should be placed in specified positions and arranged in rows as required.

4, metope, doors and windows and other areas without graffiti, graffiti, graffiti, disorderly posting, hanging phenomenon.

5. The shower room and bathroom should be cleaned in time without dirt, sundries and peculiar smell.

6. There are no inflammable, explosive, toxic and other dangerous goods in the dormitory.

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