EMS has been adhering to the core service concept of "wholehearted, whole journey and global", providing customers with fast and reliable door-to-door express service to meet the multi-level needs of customers and society to the greatest extent.

In 2005, it won the awards of "Top Ten Satisfied Brands of China Consumers", "Top Ten After-sales Services of National Famous Products" and "Gold Award of Express Information System and Service Specification in China Freight Industry".