In this year's "3? Before the arrival of "15", "Dow Brothers Talking about Cars" will take you back to the past five years, which car brands have appeared on the stage of 3 15, why they made it on the list, and how they finally solved the problems.
The "3 15" party did not mention the automobile industry.
"3" in 202 1? At the "15" party, CCTV respectively exposed the "face recognition" monitoring of BMW 4s shop, infringing consumers' privacy; The inside of Ford gearbox is rusted and seeped, and the 4S shop not only does not change it repeatedly, but also deceives the owner to pass on the responsibility; The gearbox problem of QX60 imported from Britain and finidi.
"Face Recognition" Monitoring of BMW 4s Store
According to the client, the BMW 4S store automatically entered the face recognition information into the system without the permission of the consumer himself, thus obtaining the relevant personal privacy of the client.
After entry, the system can record the time and frequency of customers' visits to various stores. When consumers move from one 4S store to another, 4S stores will know the model, budget and quotation of the last store they need like the back of their hands.
In response to the phenomenon that CCTV 3 15 reported that face recognition obtained customers' personal information, Zheng Tong Automobile, a well-known domestic automobile distribution group, responded that it would stop using all equipment at the first time, carry out self-examination and self-correction, and verify the situation to ensure that customers' legitimate rights and interests were not infringed. Our company deeply apologizes for the trouble caused to the public and customers.
Ford gearbox is rusty.
The parties also reported that the gearboxes of Ford Wingbo and Fox were rusted due to design defects.
Ford officially attributed the problem of gearbox rust to the fact that the vehicle was soaked in water, and the owners of the problem vehicles all said that their vehicles were not soaked in water.
The reporter who made an unannounced visit learned in a Ford 4S shop that Ford officials had long known that the rust of the gearbox was caused by the unreasonable design of the windshield rain collector, but refused to recall it. They only announced it inside Ford, falsely accusing consumers of soaking their cars in water, letting consumers pay for the repair of the gearbox themselves, and then secretly making waterproof measures for the rain collector and gearbox.
After the party, Changan Ford issued a statement saying that it would provide free maintenance for gearboxes with such problems.
Finidi gearbox failure.
"3" in 202 1? At the "15" party, CCTV exposed the gearbox problems of QX60 imported from Britain and finidi. According to the report, some car owners will have problems such as abnormal noise jitter and sudden power failure when driving the vehicle.
Some consumers still have related problems after replacing the gearbox during the warranty period, while others require the owner to pay more than the price of QX60 used car to replace the gearbox. For car owners who are defending their rights beyond the warranty period, finidi will communicate with the car owners separately, indicating that the warranty period can be extended to 10 years, but a confidentiality agreement must be signed, and the user can't expose it in the media after signing it.
At 22 o'clock that night, China, a British finidi, issued an apology statement, saying that it would provide "exclusive customer service" for the car owners involved. However, for this apology statement, the majority of car owners and netizens do not buy it. Subsequently, Britain and finidi issued a follow-up statement on the morning of March 16, saying that the warranty period of imported QX60 gearbox would be extended to 8 years or 200,000 kilometers.
Failure of SAIC-GM-Wuling gearbox
In order to do a good job in the prevention and control of COVID-19, the CCTV 2020 March15 party was postponed to July 16. In this party, Baojun 560, a subsidiary of SAIC-GM-Wuling, was named due to gearbox failure.
According to CCTV reports, Baojun 560' s new car stalled frequently, and the owner suffered instant shock, as well as the question of "when will the endless gearbox failure be solved". Has been released.
After the owner repeatedly went to the 4S shop to replace or repair the gearbox, there were still faults, such as abnormal noise, but it was normal to be told by the staff of the 4S shop. "If the vehicle does not lose power, the other party thinks that the gearbox is normal." The owner said this. Another owner said, "Because of the gearbox failure, the vehicle may have dimples at any time, and we dare not drive this car."
Some car owners went to the headquarters of SAIC-GM-Wuling to complain, and there was no way to complain. The other staff member said: "Where did you buy it? You can complain. This is what you have to complain about. " This makes car owners very helpless. Some car owners even said that they have now become the "test driver" of SAIC-GM-Wuling.
At the first extraordinary shareholders' meeting held by SAIC in 2020, Chen Hong, chairman of SAIC, replied that "3 15 Party was reported by the news that there was a gearbox problem" and that 3 15 Party reported that there was a gearbox failure in SAIC-GM-Wuling automobile products. It is a part of the 1.9 million Baojun 560 1.5T model produced from June 20 17 to June 2017, mainly due to the calibration problem of engine control module software. SAIC-GM-Wuling has issued a recall announcement in May 20 19.
At present, the recall progress of these vehicles is close to 90%. Before the recall, the corresponding recall measures have passed a large number of vehicle durability and start-up impact tests, which verified that the recall measures are effective, but there is indeed a lack of on-site training. At present, SAIC-GM-Wuling has set up a special hotline to communicate with people and will be responsible for the product quality problems encountered by users.
Other vehicle companies under SAIC did not use the same type of gearbox of Baojun. On July 20th, SAIC-GM-Wuling issued a 65438+ 10,000-kilometer extended warranty policy for users of Baojun 560 automatic transmission models involved in the CCTV 3 15 party, which users can use with confidence.
The "3 15" party did not mention the automobile industry.
Water intake of Volkswagen Touareg engine
At the 20 18 CCTV 3 15 party, Volkswagen Touareg was the first to be named. This model involves many incidents of "the engine can't start due to water inlet failure".
According to CCTV reports, on June 20 16, 10, Ms. Huang bought a touareg, and the engine turned off for three minutes. The 4S shop thought that wading caused the flameout, so it replaced the engine and cost more than 200,000 yuan. Ms. Huang recalled that before the accident, the car was drenched all night.
Mr. Gao from Shanghai found that although his Touareg had no serious engine damage, it also had water problems. When complaining to the defective product recall center of AQSIQ, Mr. Gao noticed that some car owners had reported similar problems.
It is worth noting that the time of vehicle failure is concentrated in June-September, which is the rainy season, so Mr. Jin of Shanghai decided to do an experiment. He simulated the rain, and the dry place of the air inlet was soaked by 1/3.
As the water inflow becomes more and more serious, the owners of Touareg negotiate rights protection in the forum and among the owners. A number of car owners jointly complained to the General Administration of Quality Supervision, Inspection and Quarantine, and finally got a reply from the regulatory authorities, saying that the Touareg model had been investigated. Shortly thereafter, Volkswagen, which has not responded to this matter, released the recall information of Touareg.
Volkswagen said in the recall information, "Some vehicles within the scope of this recall may be blocked by dust, leaves or other foreign objects, because the drain valve installed at the bottom of the engine intake pipe may cause water to flow into the intake pipe from the headlight gap and cannot be effectively discharged through the drain valve, which will form water at the bottom of the air cleaner housing, causing the air cleaner to be flooded. If there is too much water in the intake pipe of the engine, it cannot be effectively discharged. When the engine starts or accelerates, water may be sucked into the engine, causing engine damage and flameout, which poses a safety hazard. "
By CCTV "3? After the exposure of 15 "party, the public response company attached great importance to CCTV" 3? 15 "party reported the problems of Volkswagen's vehicles imported from Touareg, and fully realized that there are still many shortcomings in the process of handling customer demands. In view of the above defects, the company has filed a recall plan with the relevant state departments, and at the same time opened an "exclusive channel" for this problem, and the after-sales personnel provided one-on-one communication for the owners.
It has been on the list three times in five years, and the automobile industry has been on the list almost every year.
Looking at the past five years, "3? 15 listed car companies mostly choose to avoid the problems of their own products after the vehicle breaks down, which leads to the failure of car owners to defend their rights many times and turn to the media in anger.
This article comes from Doug, the author of Che Yi, and the copyright belongs to the author. Please contact the author for any form of reprint. The content only represents the author's point of view and has nothing to do with the car reform.