1, triage responsibilities: correct triage, triage basis: patient requirements, simple consultation. Make triage reasonable and accurate. It is necessary to know the specialty and characteristics of each doctor, the corresponding diseases, and the characteristics of patients correspond to the characteristics of doctors.

Doctors and patients should be registered and triaged in an orderly manner according to the light, heavy, slow and urgent condition of the patients. The disabled, old and weak patients should be actively accepted, medical treatment should be arranged reasonably, and priority should be given to examination and treatment. Patients with mobility difficulties should take the initiative to help, register and guide them to the clinic or give them to the next doctor for guidance.

Patrol the hall frequently to guide patients to register, wait for treatment and check. Provide patients with boiled water and disposable water cups for free.

2, welcome service responsibilities: responsible for patients in and out of the welcome, show the style of guiding doctors, always keep the role state, so that patients can feel the cultural characteristics of the hospital unconsciously.

3. Guidance responsibilities: guide patients to register and wait for physical examination. For patients who are in emergency, seriously ill, weak, inconvenient to move and unaccompanied, use a flat car (wheelchair) or help them to go to relevant departments, accompany them to see a doctor all the time, and help patients pay by credit card and get medicine. Emergency patients carried on stretchers should be sent to the emergency room for treatment immediately.

4. Consultation responsibilities: responsible for answering outpatient consultation calls, seriously answering patients' consultations, and making registration. Responsible for distributing health education materials.

5, safety responsibilities: responsible for reminding patients to take care of their belongings, reminding patients to be careful to slip. In rainy days, the patient's rain gear should be packed in plastic bags to prevent the rain from wetting the ground of the lobby on the first floor. Pay attention to suspicious personnel, and notify the outpatient security personnel in time.

Extended data:

Matters needing attention in guiding diagnosis:

1, the guide should actively consult and collect patients' opinions and suggestions on hospital work, and report these opinions and suggestions to the leader of the guide group and the head nurse.

2. The doctor guide should provide convenience for patients to seek medical treatment anytime and anywhere, actively communicate the doctor-patient relationship, actively assist doctors to make preparations before opening the clinic, and help patients to get medicines at a constant price. For patients with doubts or emotions, it is necessary to do a good job of explanation so that patients can leave with satisfaction.

3. In addition to keeping the surroundings clean and tidy, the guide doctor is also responsible for keeping the corridors and halls of this floor clean, replacing drinking water and supplying water cups. If the sanitation in a certain place is polluted, it is necessary to inform the cleaner in time.

4. The doctor must hand over the work according to the commuting time, and the work clothes shall not be changed before commuting time. Hand-over procedures must be performed, and important items should be kept well and handed over to the next doctor.

5. You can't leave your post during working hours. If you need to leave your post because of helping patients plan prices, pay fees, take medicine and do ideological work, find a colleague to replace you before leaving your post. Every afternoon after work, you are responsible for closing the windows of this floor and all the electrical switches in the corridor. If there is an urgent need to ask for leave at home during the service of the guide doctor, he should ask for leave from the leader of the guide doctor group and the head nurse before leaving.