Annual work summary of administrative staff 1 I came to the office of administrative department at the end of February 20xx. In the past year, I have feelings, joy, exploration and breakthrough. With the help and guidance of leaders at all levels and the support of colleagues, through continuous practice and accumulation, my own quality and ability have been greatly improved and my vision has been broadened. The work in the past year is now reported as follows:
First, based on their own duties, complete all the work.
As an administrative supervisor, I can give full play to the pivotal role of connecting the preceding with the following, coordinating the left and right, and connecting the inside and outside. From secretarial work such as information research, document drafting and comprehensive coordination to administrative work such as meeting organization, guest reception and seal management, the importance of administrative work is reflected. There is no trivial matter in administrative work, and every trivial matter may affect the whole body, thus affecting the company image. Since assuming the post of administrative director, he has quickly devoted himself to all kinds of work, and completed all kinds of business such as drafting documents, arranging meetings, reporting information, receiving letters and visits, supervising staff, using seals, and keeping files. In particular, warehouse goods in and out of storage, seal management and other work requirements. Strictly follow the system to avoid the economic losses and negative effects brought to the company due to weak sense of responsibility.
1. Pay attention to study and strive to improve work ability. Persist in putting learning in an important position, always study diligently, make positive progress, strive to improve yourself, constantly learn business knowledge, and constantly improve your business skills through reading more books, asking more questions, studying more and practicing more. In my spare time, I study practical writing encyclopedia, secretarial science and various industry newspapers and magazines to improve my quality and ability.
2, based on their own work, complete the paperwork to complete the company's annual summary, the completion of the target and the drafting, submission and release of the next year's work arrangement. Do a good job in drafting, processing and printing the company's daily official documents, and receive, transmit and submit the request and report of 3 18 throughout the year. Proofread and print 198 documents of party committees, administrations, trade unions and youth league committees. All kinds of written materials 163 copies were reported to the Municipal Construction Committee in a timely, accurate and standardized manner, which met the normal work needs of the company and established a good image of the company.
3. Enthusiastic and careful, complete the reception work, patiently answer and answer calls from users. In the whole year, * * * answered more than 2,860 telephone calls about water business consulting, reflecting problems and complaints, and sent and received more than 500 faxes, with an answering rate of 100%. Especially at the end of last year and this year 1 month, the weather was cold, and a large number of users had water problems. The office receives more than 80 calls from users every day, which can provide timely and patient services for users. More than 40 proposals were received, processed and fed back to the Municipal Construction Committee 123 19, the Municipal Consumers Association 123 15, the mayor's mailbox, the Municipal People's Congress, CPPCC and other service platforms. According to the arrangement of the company's leaders, the reception, arrangement and hospitality tasks of the personnel of the external water affairs department and the superior departments were well completed, and * * * received 53 visits a year. Business entertainment, cigarettes, wine and conference supplies are strictly registered, collected and reimbursed according to company standards.
4. Take the initiative to do a good job in comprehensive urban improvement. According to the work arrangement of the superior, the company formulated the implementation plan for comprehensive improvement of the stereoscopic beautification of the city appearance and environment, and concentrated on the comprehensive improvement activities in April and September of 20xx and 65438+ 10. During the activity, collect and sort out the activities every day, fill in the daily report of comprehensive rectification, and report the rectification to the Municipal Construction Committee every day.
5. Be serious and responsible, strengthen the compilation of style construction, and formulate the implementation plan, report materials, summary and rectification report of style construction in 20xx. Supervise and solve all kinds of water complaints put forward by users, meet users' water demand and provide users with convenient and fast services. Due to solid work and outstanding achievements, this year 1 month, the State Council State Council Office for rectifying the situation got full marks in the evaluation of the company.
6. Do a good job in water price adjustment through multi-party contact, actively cooperate with the company to do a good job in water price adjustment, and contact the water departments of cities in the province for many times to learn relevant information and master the latest water price dynamics.
7. Actively contribute, publicize the water supply work in many ways, and contribute to various newspapers and periodicals in a timely manner. In the whole year, individuals published 52 articles on various water supply newspaper websites in China, including 40 articles on newspaper websites such as China Water Supply and Water Saving, China Mercury and Henan Water Supply, and 12 articles on Zhongyuan Water Affairs.
8. Strengthen training, improve the comprehensive quality of employees, strengthen the training and education of employees in this position, make a study plan, and focus on the job responsibilities, business processes, various systems and professional knowledge of this position. Through various forms and channels of training activities, the overall quality of employees has been improved.
9. Participate in activities, establish a good image of the company, and actively participate in various activities. On behalf of the company, he participated in the badminton competition of "Huadian Cup" for workers of Xinxiang Basic Industry Trade Union and won the third place in the group; Participated in the company's basketball competition to celebrate the 60th anniversary of the founding of the People's Republic of China and won the runner-up; Participate in the company's National Day painting and calligraphy photography exhibition. Actively respond to the company's call, participate in the "one-day donation to help the poor" activity, and dedicate a love to the needy people and employees with meager strength.
Second, the shortcomings and direction of efforts
1, self-study is not close enough, and professional and technical quality and office document writing ability need to be further improved.
2. Communication and coordination with leaders and departments are insufficient, and communication needs to be further strengthened.
In the new year, strengthen the study of professional knowledge, strive to improve the professional quality, and further improve the writing level through reading and writing more. Take the initiative to be the leader's staff, strengthen communication with various departments through various means, and improve work efficiency. The achievement can not be achieved without the support of our office team. Although there are few people, they are all excellent. Everyone did their part and accomplished all the tasks well in their own jobs. I want to thank them in particular. I am proud to have such a team. In addition, I would like to thank the company for everything. Although we still face difficulties, we need to cooperate with each other, promote the development of the company with high-quality service and performance, shoulder the responsibility of the company's rise and fall, and be grateful to meet the brilliant moment of Zhongyuan Water Affairs.
The summary of administrative staff's 2-year work has come to the end of xxx year in a blink of an eye, and has been in the company for more than half a year. Looking back on the performance of xx years, although there are some shortcomings, I have gained a lot from the overall efforts. Now I will make a simple summary of my work in xx years:
I. Work Performance and Harvest:
1, performance:
A, be strict with yourself, in the work, use the system and discipline to regulate all your words and deeds, strictly abide by the rules and regulations of the organs, respect the leadership, unite with comrades, be modest and prudent, take the initiative to accept opinions from all sides, and constantly improve the work. Be able to finish your work rigorously, meticulously and practically.
B, know the priorities and be more organized. Office is an important hub department in enterprise operation. It coordinates and communicates a lot of work inside and outside the enterprise, thus giving information, which determines the complex characteristics of office work. Every day, in addition to their own work, there are often unplanned things that need to be dealt with temporarily, and they are generally urgent, so people have to rest assured and get rid of the work at hand first.
C. Although I have made some achievements in my work, I will inevitably make mistakes. In order to avoid the recurrence of similar mistakes, I constantly sum up my experience in my daily work. And actively consult and learn from leaders and colleagues.
It is not easy for everyone to work in the same company. Can get along well with colleagues in daily work, and can actively cooperate with and assist other departments to complete the work.
2, work harvest:
A, xx's working level has been improved, and he can actively report the work progress and results to the leaders.
B, the ability to adapt to work has gradually increased, and I am now very adapted to the work arranged in the later period.
Second, the shortcomings in the work:
1, work care is still lacking; In our daily work, we often waste time or redo because we are not careful enough. I believe that in the next work, I will definitely finish every job seriously, carefully and carefully;
2. The reception and service of foreign guests are not warm and generous enough; As an office clerk, it is my duty to do a good job in reception. Because I don't have enough experience in this field, I can't do every reception well. In the future reception work, strive to be warm and thoughtful, patient and meticulous.
Third, the next work plan:
According to the shortcomings in the above work, I will continue to improve, improve my self-awareness and work efficiency, and strive to do everything well in my work!
Generally speaking, the work of 20xx is conscientious. Although there are some shortcomings, the work is really not saturated enough, and sometimes I feel that I don't know what to do, but all this will definitely pass away with the arrival of 20xx. I am very grateful to the company leaders and colleagues for their support and affirmation of my work. I believe that I will do better and play better in the post of administrative clerk after xxx years! Do your part for the future of the enterprise. I also hope that through the efforts of all employees of the company, the company will be pushed to the peak one after another.
The summary of the administrative staff's annual work has passed silently for more than three or two months, and it is also at this time that I suddenly realized that when I need to go back and summarize, the days passed in a hurry. During these two months' work, I tried to adapt to the new working environment and post, studied with an open mind, buried myself in my work, and fulfilled all the tasks successfully. Although I encountered many difficulties, with the care and support of the leaders, I successfully completed the role transformation of administrative clerk in a harmonious working environment. The work is summarized as follows. Please provide valuable advice from leaders.
First, the ideological aspect.
Since I joined XX Company as a worker, I have been strict with myself with the attitude of learning, working hard, maintaining my own advantages, correcting my own shortcomings, fully embodying my own life value and making the best achievements for the company and myself. During the probation period, I will earnestly and timely do every task assigned by the leaders, learn from my colleagues with an open mind when I encounter problems I don't understand, actively communicate with them, constantly enrich and improve myself, and hope to be independent as soon as possible and make greater contributions to the company. At the same time, the pursuit of progress has greatly improved ideological consciousness. I have never been exposed to an administrative position before. I remember when I first arrived at the company, I felt very novel and confident about this position, full of enthusiasm for my new job, and firmly believed that I could do a good job in administration. After more than two months of work and study, under the patient guidance of leaders and colleagues, I have adapted to the working environment of the company in a short time and gained a new understanding of my post and job responsibilities. At the same time, the work level has also been greatly improved.
Second, the work.
Correct work attitude, strictly observe organizational discipline, always greet every day's work with full enthusiasm, and always treat work with 100%. At the beginning of my work, I first learned about the development of XX Group, learned the rules and regulations of the Group, and became familiar with the daily work of administrative clerks. At the same time, we should strive to improve our working methods and methods, improve our working ability, and meet the challenges of work with a brand-new attitude.
(1) Patiently and meticulously do a good job in daily work.
1, responsible for answering and transferring incoming calls, doing a good job in incoming call consultation, carefully recording important matters and conveying them to relevant personnel without omission or delay;
2. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;
3. Responsible for the hygiene and cleaning of the leadership office, placing tables and chairs and keeping them clean and tidy;
4, responsible for the collection and storage of newspapers and magazines and the collection and distribution of letters;
(II) Improve the company's management rules and regulations.
Assist company leaders to constantly improve various rules and regulations and management systems, so that the company tends to standardized management. Under the guidance of various rules and regulations of the Group, draft various administrative rules and regulations. According to the requirements of the company, establish and improve the corresponding management system such as employee handbook, so that all the work of the company can be carried out in an orderly manner. Successful enterprises come from excellent management, and excellent management comes from excellent and perfect systems. With the continuous development of the company, improving the company management system is undoubtedly the basis of its sustainable development. Therefore, it is necessary to establish and improve a set of reasonable and scientific company management system to realize management standardization. At first, I was at a loss about the company's administrative system, so I could only read the rules and regulations of the research group repeatedly, and I couldn't start at all. After the guidance and revision of leaders at all levels, as well as the revision of the draft for many times, three rules and regulations of XX Company were finally drawn up and published, including the Regulations on the Management of Official Documents, the Regulations on the Management of Archives and the Regulations on the Management of Office Supplies of XX Company.
(3) sorting out all kinds of data files
Under the guiding principle of file management regulations, I classified and numbered all kinds of data files of the company. And work with department leaders to archive all the files of 20 1 1. Filing is a huge project, which requires great patience and care. At the same time, I classify the official documents of the general manager's mailbox, classify them by department, and file them in different categories for easy access and management. We also put all kinds of certificates and licenses of the company on file for future reference.
(4) Actively do a good job in copywriting.
1. Make all kinds of forms and documents at any time according to work needs, and complete the printing, copying, scanning and faxing of documents issued by various departments and leaders.
2. Responsible for drafting all kinds of texts assigned by leaders, and printing company work reports, plans, summaries, etc. , and assist the department leaders to review the official documents issued by the school team company.
3. Collect and file all kinds of communications to ensure orderly distribution. Sign and convey the notices and documents issued by the group and the company in time, and upload and distribute them.
(5) Other administrative work.
The job of an administrative clerk is very complicated, just like a big housekeeper, who has to take care of everything. Such as copying, scanning, faxing, sending and receiving express mail, sending and receiving letters, keeping newspapers and magazines, documents, purchasing office supplies,
Issuing and registering, checking and forwarding e-mails, maintaining and coordinating office facilities and environment, keeping and counting office supplies, sorting out company licenses and contracts, and building corporate culture are all tests of sense of responsibility and working ability. How to simplify the complex, ensure foolproof and get the highest efficiency at the lowest cost is not only the requirement of modern enterprises for business personnel, but also applicable to administrative personnel.
Third, shortcomings
In these three months, I strictly demand myself, obey the company's deployment, do all the work assigned by the leaders seriously and timely, humbly ask the leaders and colleagues about the problems encountered in my work, and constantly improve and enrich myself. I have been able to handle the daily work and other related work of this position well now. Of course, there are also many problems in the work, mainly in:
(1) Not careful enough.
Administrative work is very trivial, so it tests the carefulness of the staff. I remember the first time the leader asked me to send a report to the production administration of the group, but because of my carelessness, there was a typo in the topic. Another time I scanned a document, and the result was not good and crooked. I knew it was not good at that time, and after several adjustments, there was no obvious improvement. If the problem is not solved in the end, it will be solved. Later, the leadership taught me that everything should be taken seriously and we should not be careless just because things are small. Maybe any small mistake will have a bad influence.
(2) Lack of innovative spirit.
You can't actively play the spirit of serious study and pioneering, but passively adapt to the needs of work. Basically, everything assigned by the leaders can be completed, but almost all of them just work to complete the work. The solution to the problem is superficial, but there is no in-depth understanding.
(3) The work is not very solid.
Busy with daily chores, the work did not rise to a certain height. I can't concentrate on work and study. I know a lot of knowledge, but I am not good at it. For example, the use of excel, because there is no contact for a long time, led to the beginning can not be very skilled use of excel and other office software. In my future work, I will try my best to correct my shortcomings and devote myself to my work with greater enthusiasm.
Four. rich
As a staff member of the administrative personnel department, I am fully aware that my work is trivial, but it also has its importance. As the saying goes, "the difficulties in the world begin with ease, and the great things in the world begin with detail." Coordinate a team,
We must do every little thing well to ensure the normal and orderly development of our business. In the future work, I must be strict with myself, give full play to my best ability to serve the company, combine work with study, actively strive for every learning opportunity, cultivate my work coordination ability, improve my due professional ethics and keep making progress. I hope that in the future work, I will make persistent efforts and achieve greater results.
(A) constantly improve themselves
We should constantly improve ourselves, seize every opportunity to learn and grow ourselves, strive to improve our professional level, and be good at discovering new things and knowledge related to work in our spare time; Establish a good professional ethics, with a serious attitude, full of enthusiasm, strict discipline, study hard, and accumulate necessary basic knowledge and skills for your work. Although the work in the office is trivial and complicated, I will try my best to further improve my working ability in many aspects and face my daily work with a positive attitude.
(2) Correct working attitude
We should have a correct attitude and strive to complete the work assigned by our superiors; I will also pay attention to cultivating my adaptability, coordination, organization and creativity, and constantly learn, forge ahead and improve myself in my work to better complete my job.
Verb (abbreviation of verb) future work plan
(1) Actively do a good job in daily administrative work.
1. Assist the director of the office to register, report and distribute all kinds of official documents, and continue to do a good job of sorting and filing daily work.
2, do a good job of sending and receiving all kinds of mail.
3. Do a good job in official seal management. Register the use of official seal in detail, strictly implement the company's official seal management regulations, and do not abuse the official seal.
4. Do a good job in the management of office supplies. Do a good job in the registration of office supplies, distribute them as needed, do not waste them, and count them on time, so as to replenish office supplies in time and meet everyone's work needs.
5. Keep the office clean and tidy, and do a good job in maintaining and maintaining office equipment.
6, seriously, timely and efficiently complete other work assigned by the leadership.
7. Continue to assist department leaders to improve the company's rules and regulations.
8. Do a good job in paperwork: finish all kinds of manuscripts assigned by leaders in time, learn to write all kinds of written materials, and improve your writing skills.
9. Assist the Human Resources Department to do all the work.
10, complete other temporary work in time, seriously and accurately.
In my daily work, I must follow the principle of precision, detail and accuracy, make careful preparations and arrangements, achieve standard work and standard posts, and strictly follow the rules and regulations of the office.
(B) improve personal accomplishment and professional ability
1. Continue to learn the rules and regulations of the Group and improve their professional skills. Read more administrative books and periodicals, learn good work experience from leaders and colleagues, improve their own quality quickly, and better serve the administrative work.
2. Learn some knowledge about human resources and continue to master the operation of CNC system.
3. Strengthen communication and cooperation with colleagues.
Abstract of intransitive verbs
Thank you for providing me with this working platform and giving me the opportunity to improve and make progress together. Thank you for your warm help and careful care for my work during this time. Although I still have many shortcomings in experience and ability, I believe that diligence can make up for it. As long as we know more about each other and communicate with each other, and make unremitting efforts, I believe the company will have a better tomorrow.