If the wrong password is entered too many times in the lock screen interface, a reminder will be displayed on the screen to inform that the mobile phone has been locked and the fingerprint/face unlocking method of the device can no longer be unlocked. First, please think carefully about whether you changed the password yourself or your relatives and friends. If you can't unlock the device after repeated attempts, please try the following methods.
Second, confirm whether to use multi-user (OriginOS is applicable).
If the screen lock interface of the device is a sub-user or a guest, the set password cannot be used because the data between users is independent. It is recommended to switch to the corresponding user and try to unlock it. Switching mode: click the user name and select the corresponding user.
* Note: If the user name is not displayed in the screen lock interface, it means that the device is not enabled for sub-users or visitors.
Third, reset the screen lock password through secret security (applicable to some early models)
If you have entered the wrong password for 5 or more consecutive times and the "Forgotten Password" option is displayed on the screen, please click "Forgotten Password" and try to reset the password after selecting verification according to the secret protection question prompt.
* Note: If the "Forgot Password" option is not displayed after clicking "Forgot Password" or there is no security problem, the device does not support screen locking security.
Fourth, reset the phone through cloud services.
If you have turned on the "find mobile phone" function on your device before you forget your password, you can try to access the cloud service webpage (webpage link) through other devices, log in to the vivo account to enter the "find mobile phone" page, select "data backup", back up the data to the cloud service, and then select "empty the device". This operation will erase all data in the device, including passwords.
* Note:
①? The "data backup" of mobile phone pages can only backup the data that supports automatic synchronization, such as contacts, short messages, schedules and notes, to the cloud service, and does not support the backup of photos and videos.
(2) If the words "To protect data security, all functions can be used only after unlocking" are displayed on the screen, it means that some functions of the mobile phone have been disabled. In this scenario, the mobile phone will not execute the related instructions sent by the webpage of the cloud service, such as data backup, emptying the mobile phone and so on.
Verb (abbreviation of verb) resets the phone /Pad (Android 10 and above, see the Android version path of the model: Settings > System Management > About the phone).
If you confirm that you have forgotten the password of the device and need to unlock it, some models can use the recovery mode to reset the device. However, this operation will erase all data in the device, including the password, and it cannot be recovered. I suggest you recall it again.
Have you backed up your data through cloud services or other means? If you don't back up your data, you won't be able to keep it on the device.
If you confirm that you need to reset the device in recovery mode, please follow the following steps:
1. Enter recovery: press and hold (power button+volume plus button) when turning off the machine. When you see the words vivo or QOO, let go and enter the quick start mode. Press "Volume-"to move the cursor to "Enter Recovery" and press "Power" to confirm.
* Note: Different models have slightly different operations. For details, please refer to the following corresponding operation methods:
Folding screen: operate after unfolding the internal screen in the power-off state, and press and hold the "power button" and "volume+"for about 5 seconds at the same time to enter the fast boot mode.
NEX 3/NEX 3S: Press and hold the top circle key 1.5 seconds in the off state, and then press and hold "Volume+"to enter the quick start mode.
2. Clear data: select "Clear data" in the recovery mode interface, and then select "Clear all data". At this time, the mobile phone data will be emptied. Please wait patiently for the liquidation to be completed.
3. Restart the phone/tablet: When the words "Clear Successfully" are displayed on the screen, select "Return" to return to the recovery mode interface, then select "Restart" and set it for use.
* Note: If you enter the activation interface (display: activate device) after restarting, it is because your device has turned on the "find device" function, and you can enter the system normally by entering the correct password of vivo account. If you forget the password of your vivo account, please click this link to try to appeal your account or reset your password.
Sixth, go to the service center.
Based on your privacy and information security, the screen lock password needs to be manually set and confirmed by the user and stored locally in the mobile phone through encryption algorithm. The mobile phone has no function of automatically setting or modifying the password. As a manufacturer, we also have no way to obtain the screen lock password of the equipment. Once we forget the screen lock password, we will not be able to unlock the phone and keep the data in the device.
If the above methods still don't help you, please bring your purchase certificate/ID card and your mobile phone to the vivo customer service center to unlock it. After the service center operates by swiping a computer card to unlock, all data in the device will not be retained.
You can use this link: Web page link? Find the address and telephone number of the nearest customer service center. It is recommended to call the customer service center in advance to confirm the relevant matters and know the working hours before going, so as not to delay precious time.