By the end of 2020, 65438+1 23 October, the number of effective complaints from the black cat complaint platform exceeded110,000. Since its birth, the black cat complaint has been based on the principle of "public welfare is open, fair and just", the slogan of "consumer rights protection is more convenient", and relying on big data from Sina and Weibo, it aims to build a communication bridge between consumers and enterprises, effectively solve consumer disputes and promote the healthy development of consumer links through the Internet model.