Customer-centered is the first principle of total quality management. Market economy has entered the era of "seller's market". If any enterprise wants to survive, it must take customers as the center and provide customers with satisfactory products or services, so as to obtain the motivation and source of survival and development. Total quality management adheres to the principle of customer first, innovation and continuous improvement, so as to improve the quality of products or services and meet customer needs.
Second, the role of leadership.
The role of leadership is the second principle of total quality management. Total quality management is a full-time activity, involving senior, middle and grass-roots managers and all employees of enterprises. The most important thing is the attention and support of the decision-making level, which lacks the role of leadership. Total quality management is just a slogan in the end.
Third, full participation.
Total participation is the third principle of total quality management. QC group originated in Japan, and quickly spread and studied all over the world. The QC team is to bring all the staff into the small organization, and * * * will undertake the responsibility of quality management and quality improvement, which will bring great benefits to the enterprise. Therefore, full participation is the core of TQM.
Fourth, the process method
Process method is the fourth principle of total quality management. Process method is to pay attention to all aspects of product production and management, study, analyze and improve it as a process, adhere to PDCA cycle improvement, and realize continuous quality improvement.
Verb (abbreviation of verb) system management
System management is the fifth principle of total quality management. Quality management is not only a matter for the quality department, but also requires the participation of all departments of the enterprise to meet the needs of customers to the maximum extent.
Sixth, continuous improvement.
Continuous improvement is the sixth principle and the core idea of total quality management. In order to do a good job of continuous improvement, we should be good at using all kinds of advanced scientific management technologies and tools, including statistical technology and computer technology.
Seven, based on facts
Taking facts as the basis is the seventh principle of total quality management. Any effective decision-making must be based on data and information, research and analysis, so that the formulated countermeasures are scientific, reasonable and effective. Any activity that deviates from the factual basis is meaningless.
Eight. Mutually beneficial supplier relationship
Mutually beneficial supplier relationship is the eighth principle of total quality management. Only by maintaining a mutually beneficial "win-win" relationship between enterprises and suppliers can we mobilize the initiative and enthusiasm of suppliers, enhance cooperation and lay the foundation for further cooperation between the two sides. Therefore, total quality management is not only a matter within the enterprise, but also should penetrate into the management of enterprise suppliers.
Extended reading: total quality management paper
Quality has always been concerned by manufacturers and is an eternal topic for the survival and development of enterprises. Modern pharmaceutical production can no longer be measured by traditional quality management. Only by establishing a comprehensive and perfect scientific quality management system can we really promote the development and progress of pharmaceutical enterprises and enhance their competitive strength.
Keywords: quality management; Economic system; Pharmaceutical enterprise
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Based on the development status of Chinese pharmaceutical enterprises, this paper briefly discusses the problems existing in the process of establishing a scientific quality management system for pharmaceutical enterprises, and puts forward corresponding solutions to their root causes, so as to seek development with science and technology and strengthen management with technology, thus creating more development opportunities for Chinese pharmaceutical enterprises and comprehensively improving product quality.
1, the present situation of total quality management in Chinese pharmaceutical enterprises
In order to stand out in the fierce market competition, pharmaceutical enterprises must seize the industry market quickly with the help of product quality advantages. Although most enterprises in China have realized the importance of quality management and introduced the concept of GMP in 1980s, more and more pharmaceutical enterprises have passed GMP certification. However, it is difficult for GMP to quantify product quality standards with data, and many enterprises have adopted TQM to make up for this shortcoming. At the same time, China strives to continuously improve the GMP system and carry out national quality management in the pharmaceutical industry. Yang Zijiang Pharmaceutical Group successfully pioneered the quality management in the pharmaceutical industry. Through training, the achievements of quality management in pharmaceutical enterprises have been better consolidated, and the quality of quality management personnel has been comprehensively improved. However, this method is still slightly insufficient. Due to the imperfect drug quality work system, low feasibility, imperfect system and imperfect legal system, the quality risk management of pharmaceutical enterprises has never been deeply rooted in the hearts of the people.
2. Various problems existing in the implementation of total quality management.
In order to better solve the problem of product quality management in pharmaceutical enterprises, create a good product quality environment and establish a correct product quality awareness, we have made the following summary on the overall implementation of quality management: First, most employees in pharmaceutical enterprises lack quality awareness and think that quality management is a problem that leaders need to consider, so it is enough to do their own work well, while some enterprises over-consider interests and ignore quality issues, which seriously affects the normal operation of the drug quality management system. Secondly, the rules and regulations lack maneuverability and are too written. In order to quickly realize the standardized management of product quality, pharmaceutical enterprises use TQM files in large quantities, completely copy the quality management mode of other enterprises, without considering their own actual situation, resulting in a serious disconnect between production and management, quality management becoming empty talk, inaccurate, untimely and incomplete records of quality management-related information, and lack of comprehensiveness, rationality and effectiveness of the quality management system. Third, it is difficult to effectively apply quality management methods. The PDCA cycle method which is widely used now, that is, the quality management cycle, realizes the quality management of products through four stages: planning, execution, inspection and treatment. Using the existing technology, find out the irregular process of drug production; Analyze the causes of the problems and formulate corresponding solutions; Evaluate the inspection results; Analyze the causes of unqualified products and further improve product quality standards; Implement group management. However, these steps are not optimistic in the specific application process, and there is a big gap between the theory and practice of drug quality management. After all, there is a certain gap between the actual production of drugs and the theory in books. Drugs are a complete supply chain from production to sales, and any slight change will change the final result. Unless there are serious quality problems, the assembly line cannot be easily changed. In addition, employees lack the enthusiasm and initiative to learn new technologies.
3, the implementation of total quality management related opinions
3. 1 Improve employees' quality awareness and clarify job responsibilities.
The pharmaceutical industry is different from other industries, and total quality management is the whole process of implementing quality supervision. Improve the quality awareness of employees in pharmaceutical enterprises, especially the leaders' understanding of quality management, let enterprise leaders actively participate in the solution of quality problems, give full play to their leading role in enterprises, update the concept of quality management, strictly control product quality, and carefully do a good job in quality work in every link. Strengthen the publicity of drug quality and safety knowledge, cultivate employees' awareness of participating in quality management, clarify the record work of each working procedure and link, and help employees establish correct quality awareness.
3.2 Implement standardized operations and strengthen the supervision and management of drug production.
Strengthen drug quality training from both theory and practice, improve the knowledge content of employees in quality management, enable them to correctly apply quality management theory, do a good job in data processing, improve the scientificity and rationality of various technological processes, improve the work quality of pharmaceutical enterprises, and correctly measure drug quality and work effectiveness. Pharmaceutical enterprises should actively formulate quality management standards, organize the drafting of relevant documents, and formulate corresponding quality management development strategies according to the actual development of pharmaceutical enterprises. Using PDCA method to enhance the flexibility of quality management, avoid dogmatism and rigidity, improve drug quality, quantify quality management, speak with data, and improve the accuracy of drug quality management.
3.3 Strengthen the supervision of quality management of pharmaceutical enterprises and improve the operability of quality management.
Every process of drug production has very clear and strict requirements. First, establish a quality management system and use various quality management standards, inspection methods and operating procedures to promote the practical work of quality management. Secondly, we should combine the actual situation of enterprises, flexibly use various quality management methods, appropriately delegate power to employees, improve the decisiveness and adaptability of employees' actions, make employees realize their own importance, and strive to train people with excellent theoretical knowledge and strong professional ability to carry out quality management in pharmaceutical enterprises, so that every employee can follow the rules, have laws to follow and act according to the rules, thus promoting the smooth development of quality management in pharmaceutical enterprises in China.
4. Concluding remarks
Total quality management is the best means for modern pharmaceutical enterprises to improve their competitiveness and market share. Only by doing well in all aspects of drug quality management can we effectively improve the quality of products, let the people eat real reassuring drugs and shape enterprises trusted by the people.
Experience of total quality management
What is quality? Quality is the guarantee of enterprise's survival. If the products or services provided by an enterprise lose quality, then the enterprise will lose the market and be doomed to fall on this historical stage. Especially in heavy equipment manufacturing enterprises like ours, success is quality, failure is quality, and quality is related to the life and death of enterprises. It seems that everyone in the company has a sense of * * *. However, how to improve the product quality of our company, how to improve the quality management level of our company, and how to make all employees have this kind of quality awareness are the problems our company faces.
I think the quality management system has two core ideas: one is to take customers as the center and make products meet customer requirements; The second is to continuously improve products and gain innovation. Some people say that the quality management system restricts the development of enterprises and brings resistance to enterprises. They think this is only superficial and has no practical use. No matter whether the company organizes learning or training, the establishment of various management procedure documents is only to obtain the national quality system certification, which obviously violates the concept of quality management system. The establishment of quality management system standards is not to unify documents. In the introduction of standards, there is a general principle, which is described as follows: adopting quality management system should be a strategic decision of the organization. The design and implementation of an organization's quality management system are influenced by various demands, specific objectives, products provided, processes adopted and the scale and structure of the organization. The purpose of this standard is not to unify the structure or documents of the quality management system. Many enterprise or company managers distort the original intention of quality management system. We must have a real understanding of it, otherwise, the product quality of the company or enterprise will not be guaranteed, because we misunderstand its purpose, then we naturally can't grasp its core idea, let alone put the interests of customers first, and we won't increase the investment in product continuous improvement, and innovation will lose its motivation.
Of course, quality should be a comprehensive concept. The understanding of quality management should not be limited to the production of products, but also consider services, equipment operation, material supply, measurement and other industries. It should not be limited to a certain functional department, but should belong to the overall scope of the company. It should be the responsibility of all employees to ensure the quality of the company's products, and all employees of the company should have the concept of quality and bear the responsibility of quality; To solve quality problems, we should not only confine ourselves to the product manufacturing process, but also carry out quality management in the whole process of product quality generation, formation and realization. Only with the participation of all employees and comprehensive quality awareness can the product quality of our company develop continuously. There are eight principles in quality management, one of which is "full participation". Therefore, the company must attach importance to the role of employees in the whole company and give full play to their enthusiasm. It is not just to train middle-level cadres in the management system, but to run such an idea through the whole company from top to bottom.
As we all know, quality is the life of an enterprise. In modern international society, the competition of enterprises is essentially the competition of products, and the competitiveness of products is mainly reflected in quality. World-famous enterprises have strong competitiveness because they always focus on the theme of product quality, improve their management level and develop new technologies, so as to produce higher quality products. How to find a way to improve the quality management level of our company is very important for product quality.
In this study of quality management, I realized that total quality management should not only run through the company's business activities, but also become a kind of corporate culture construction, realize the voluntary participation of all employees, make quality culture form the same values, ethics and behavior norms in the internal management practice of enterprises, and form the cohesion, binding force and driving force of all employees, thus firmly establishing the concept of quality first. If all employees can be so self-disciplined, then I believe that the product quality of the whole company will have a greater breakthrough and we will gain a broader market.
Enterprise management includes quality management, which is the guarantee of enterprise management. If we only pay attention to other management and neglect quality management, the quality of products can not be guaranteed and enterprises can not survive. Therefore, we must put quality management in the important work of enterprises and strengthen the comprehensive management of enterprises in order to ensure the long-term healthy development of enterprises.
Recently, I have been deeply impressed by PDCA cycle, eight principles and quality information work through the study of total quality management knowledge. Combined with the current situation of quality management in the company, I would like to talk about my own understanding:
First of all, what is quality? What does quality management do? Quality is an inherent attribute contained in products or services, and it is the degree to meet customers' expectations; The so-called good is to fully meet the expectations of customers. The quality of products depends on the production process, including work quality, design quality and process quality. The purpose of quality management is to ensure that products or services meet the expectations of customers at home and abroad through organization and process, that enterprises can achieve this goal at the most economical cost, and that the process of product development, manufacturing and service is reasonable and correct. In order to achieve the above goals and objectives, enterprises should establish a quality assurance system, so that products and services can meet the needs of customers at home and abroad in a foreseeable range, and brand loyalty and reputation can be established, thus achieving the strategic goals of enterprises. The important standard of quality management is action, and the principle to be followed is to strengthen process management, so that it can be effective only if there is inspection, implementation, tracking, feedback and results.
Through study, I think what we lack in our work now is action. Many people are as good as the employees of some big companies, but they are one step behind others in action, dealing with problems by experience, and have not gone through the systematic and scientific PDCA cycle, so they can't completely solve the problems. I also feel that I have not done enough in quality information work. For PDCA cycle, I think it is a very good working method, and it must be applied to work in the future to solve various problems encountered in the production process.
There is no end to quality management. Only by continuous exploration and improvement can we fully meet customers' expectations and further enhance our loyalty and reputation to Suzhong brand. This is the goal of our company and the responsibility of every employee. Let's put it into action, push total quality management to a new level and promote the better and faster development of enterprises.