"Thank you so much, the salary that has been delayed for more than half a year has finally arrived!" A few days ago, Anmou, an employee of Rizhao High-tech Zone in Shandong Province, together with his workers, sent two pennants to the Letters and Calls Office of the High-tech Zone. It is understood that Anmou and dozens of workers were owed more than 400,000 yuan in wages by a wood company where they worked. After repeatedly asking for no results, they reported to the local petition department. In accordance with the idea of "handling complaints immediately and solving them according to law", the petition department of High-tech Zone started the mechanism of "docking visits" and appointed legal advisers to negotiate with enterprises. By stating the facts and telling the law, the company finally agreed to pay employees in batches.

Aiming at four key issues in the field of labor security, such as labor contract performance, enterprise's wage arrears, social insurance arrears, retirement policy and treatment, work-related injury identification and compensation, Rizhao Bureau of Letters and Calls, in conjunction with trade unions, people's organizations, housing and construction departments and units, launched the activity of "publicizing labor security laws and policies to the grassroots", and carried out legal popularization around the problems that workers often encounter or are generally concerned about, and thoroughly explained the Regulations on Work-related Injury Insurance and the protection of migrant workers' rights and interests in key enterprises and grassroots communities. The masses can put forward letters and visits on the spot, letters and visits, trade unions and other relevant departments can answer questions on the spot, and the problems that cannot be solved on the spot are entered into the system, and the online and offline linkage "pending orders and sales numbers" are solved.

"Publicity of laws and regulations is an important link in the special treatment of outstanding issues in the field of labor and social security. Through the form of "regulations+cases+interaction" and multi-departmental linkage, the channels will be unblocked, and the "urgent difficulties and worries" of the workers and staff will be solved in time according to law, and a long-term mechanism to protect the rights and interests of workers will be gradually formed. " Qi Fulu, director of Rizhao City Letters and Calls Bureau, said. Since the launch of this special campaign, Rizhao has received and handled more than 400 letters and visits in the field of labor security 1400. At present, all the cases have been completed on schedule, and the one-time completion rate and the satisfaction rate of the masses have exceeded 95%. All the cases that have been accumulated for more than five years have been "cleared".