Like any enterprise, the quality of management directly affects the service quality, and the service quality will inevitably affect the sales plan. On the contrary, if you want to achieve the strategic goal of an enterprise, you must first complete the sales plan, and sales must be based on quality service, so the key to determining the success or failure of an enterprise is mainly to work hard on management. Management framework and management system are the skeleton of an enterprise, management concept is the soul, and enterprise culture is the flesh and blood. Only when the above points are ready can the enterprise recover its vitality.
Management: planning, organizing, directing, coordinating and making decisions. An effective management team must first establish an effective and reasonable management mechanism, namely, management structure, management concept, management system and management quality.
A: Management structure: According to the function of the site and the scale of business projects, corresponding posts are set up, and the responsibilities of the posts will not overlap while ensuring the coverage of the whole business needs.
B: Management system: Management system is the basis and criterion of management. Whether the customization of management system is perfect and reasonable will affect the executive power of managers and the recognition of employees.
C: Management concept: Management concept is an ideal work goal and belief set by decision makers and senior managers from beginning to end in this enterprise. Many entrepreneurs regard it as a slogan and disagree. In fact, if employees are a team, then management. The idea is the banner of the team, calling on everyone to follow the team and clearly pointing out the direction for the team.
As the old saying goes, "He who knows the other dies grateful". In order to introduce employees into the enterprise, I think enterprise managers should first approach employees and ask whether employees can get reasonable returns in their work, whether employees can get along harmoniously and happily, whether employees' dissatisfaction, opinions and suggestions can be vented and accepted, and whether enterprises can provide employees with training and promotion opportunities. At the same time, they can develop corporate culture and create collective life.
D: Management quality: the quality of management members also includes personal quality, and personal ability will affect the ability of members. "A sheep leads a pack of wolves, and a pack of wolves becomes sheep" fully proves the role of managers. The management team is led by the general manager, and the management team leads all branches, large and small, respectively, so the management team should be trained as a wolf first.
E: planning and organizing ability: planning can make the work clearer. What is this? Who will do it? When will it be done? How? Is it followed up and implemented? When will it be finished? What's the effect? Only in this way can we avoid an omission in the tedious work and concentrate on solving the core problems. When making a plan, we must list the steps of the work, whether it is light or heavy, whether it is first or later, and assign them one by one, and designate a special person to follow up and implement them, and evaluate and report them.
However, it must be considered that the plan is not as good as the change, so it should be considered that the plan may be affected by external factors at any time.
F: Ability of supervision and guidance: Supervision is to inspect and track the system, service, technology and quality, so that all work can be implemented and executed. Subordinates will inevitably have some deviations and mistakes in their work, and managers can correct and guide education in time, which can improve the overall management level.
G: adaptability and coordination: coordination and communication among departments, individuals and managers is the key to work efficiency and execution efficiency. Whether a manager can dispatch, direct and allocate the company's resources according to the needs of field work is a concrete manifestation of his ability.