Article 2. Notify in time when power is cut off or limited.

Article 3 Quick repair and timely reply.

Article 4 The pricing and charging policies are open and transparent.

Article 5 Channel services are rich and convenient.

Article 6 Use electricity quickly and efficiently.

Article 7 The response of the electric meter is extremely rapid.

Article 8 Electric power services are warm and convenient.

Ninth service complaints should be handled quickly.

Article 10 A guarantee institution shall perform its duties.

Legal basis: People's Republic of China (PRC) Electricity Law.

Sixth the State Council electric power management department is responsible for the supervision and management of the national electric power industry. The relevant departments of the State Council are responsible for the supervision and management of the power industry within their respective responsibilities. The comprehensive economic departments of local people's governments at or above the county level are the administrative departments of electric power within their respective administrative areas, and are responsible for the supervision and management of electric power undertakings. The relevant departments of the local people's governments at or above the county level shall be responsible for the supervision and administration of electric power undertakings within their respective functions and duties.

Twenty-ninth power supply enterprises should continue to supply power to users without interruption when the power generation and power supply system is normal. When power supply needs to be interrupted due to maintenance of power supply facilities, power restriction according to law or illegal use of electricity by users, power supply enterprises shall notify users in advance in accordance with relevant state regulations. Users who have objections to the interruption of power supply by power supply enterprises may complain to the power management department; The electric power administrative department that accepts the complaint shall handle it according to law.