In May 2020, WeChat, the president of a branch, came over and said that her customer needed funds, and then sent me the contact information of the customer. I'll arrange for Xiaoming, the account manager, to contact me immediately. Xiao Ming replied that the customer needs to consider it that day and will always follow up. I replied to the president in the same way.
After about 10 days, the president suddenly contacted me, saying that the customer thanked her at the bank and asked me if I had a loan. When I checked, I found that the loan was released yesterday, and the account manager didn't give me any feedback. I was embarrassed. At that time, I thought Xiao Ming was too unreliable, so I immediately called Xiao Ming and told him the rules of doing things in his field. Things are open, and I can understand that Xiaoming has just stepped into the society and hasn't done anything deep. If it were you, would you?
When your resources are inexplicably lost, when your channels are inexplicably pried open, when colleagues who introduced customers to you haven't introduced them to you for a long time, you ask why. When the other party says that the economy is not good and there are no good customers, do you really believe it? You really come back to your leader to feedback external factors such as sluggish market, poor customer qualification and no customers in the same industry. The leader must be thinking. Is what he said true or not? Too smart people, thinking about their own interests, it is difficult to * * * things for a long time.
Fat Roman once said that the highest evaluation of a person in contemporary society is "reliable", which can be summarized as three points: everything has an explanation, everything has a landing, and everything has an echo. In fact, doing things, no matter how many people, no matter who initiated it, no matter what the outcome, there is feedback from beginning to end, and finally a closed loop is formed. How to have an unusual closed-loop ability in the workplace can be summarized as the following three points:
First, do things from beginning to end, feedback summary.
The company is a network. When others initiate something or a job in the process of network collaboration, within a certain period of time, regardless of whether the executor has completed it or not, the results should be carefully fed back to the initiator, especially when facing the superiors. If the leader explains something, the subordinates should do their best to finish it, and give a feedback to the superiors within the agreed time, regardless of the quality of the completion. Even if it's not finished, don't make any excuses not to do it. If time still allows you to make up for it, you should actively find ways to solve it. "Reasonable" people have no future in the workplace.
After the 1. event is initiated, communicate with the initiator to confirm the desired result of the other party and prevent deviation. At the same time, in the process of work, let the leader know what you are doing at any time, because the leader has more professional experience than us and knows some risks. If leaders can help us avoid risks, or give some help and advice in this process, it will grow faster than ourselves.
No matter how things are going, you should give feedback on time, let the sponsor know how far you are going, and let the other party have a sense of control over this matter. With a sense of control, your reliability index will increase by several stars. Don't think about reporting it together when things are handled. Maybe a year later.
3. After things are finished, there should be a summary feedback and report, and the initiator should be informed in person or by phone. This is the minimum closed-loop behavior and the most basic workplace norm. Customer Zhang introduced a customer to Akai. Akai talked for a long time. In this process, he often communicates with Zhang about his customers. Zhang is also very enthusiastic about helping Akai. In the end, the customer failed. Akai was very angry and never contacted Zhang again. 1 month later, my colleague Xiao Wang contacted Mr. Zhang, who told him a lot about the customer. Finally, Xiao Wang succeeded in talking about customers. Ah Kai was angry, but he couldn't speak.
The working environment in modern society is cruel. Everyone is in danger of being replaced by colleagues and eliminated by the company. Everything depends on your contribution and value, not your efforts and efforts.
Second, the ability to accept replies in the workplace.
Wechat community is now a very important management tool for enterprises, so it is very important to interpret it as receiving instructions and replying separately.
In the workplace, receiving a reply is not a red tape, it is the basic norm of a company, and it is also the most basic professional accomplishment of a workplace person.
A few years ago, the company carried out special rectification on the phenomenon that it did not respond to the instructions received and did not respond in time. Much better now. Although many people are doing it, they have no idea why they are doing it. A leader, who is busy with everything, can post news and instructions in the group. Once sent, if no one responds, or if someone doesn't respond, you can get the psychological shadow area and the degree of anger of the leader.
The speed of receiving the reply also determines the other party's opinion of you, because the other party must still be holding the mobile phone three seconds after giving the instruction. The first reply, half an hour's reply, and the next day's reply, the other person's feelings are definitely different. What to reply, just to reply to the receipt, or to reply to a distracted short message, the other person's feelings are different.
Therefore, you should reply as soon as you receive the instruction, and let the sponsor know that you have received the message. This is also the minimum professional respect. The content of the reply when receiving the instruction also shows the emotional intelligence in detail.
Third, efforts without results are equal to no efforts.
? Account managers Xiao Liu and Xiao Song have been employed for 7 months, and their performance has been on the verge of elimination. Asked why, the tour leader always said that they usually work hard and work overtime late every day. I decided to find out and let them report to me every day before work. It took two days to find the problem. It seems that they are trying to contact customers, and the homework list is perfect. After inspection and verification, there is a big difference between the actual workload and the amount of reporting, and there are still cases of cheating and tricks. That night, I asked them to make up the work until 1 1: 30. The next day, both of them offered to leave.
This phenomenon is very common at work. Some people don't seem to work so hard, but the results of their work are very remarkable. Promotion is like riding a rocket, and their salary is 2-3 times higher than that of their colleagues. Although others are extremely diligent, they work overtime desperately and devote themselves to their work, but in the end they are mediocre, do nothing and please.
In fact, work and study exams are the same. It doesn't matter whether you study early in the morning or play until midnight. The final evaluation standard is achievement. As long as you get good grades, it's right to play, but not good grades, and it's wrong to study. The same is true of work. No matter how much you pay, the most important indicator to measure whether your work is excellent or not is your work achievement and your final report card to your boss, not the sweat you have shed and the crimes you have suffered.
Be reliable, do things in a closed loop, make reliability a habit, and let yourself have closed-loop thinking. The power of habit will lead you to grow and help you stand out from the competition.