Second, make customers feel guilty. Good service attitude will make customers feel guilty and express satisfaction.
Third, let customers have a sense of participation. Taking the initiative to invite customers to participate in activities will have a communication effect after customers are satisfied.
Fourth, make customers feel safe. Ensure the customer's assets and personal safety.
Fifth, let customers have a sense of growth. Let customers and companies grow together, which naturally improves customer loyalty.
Under the continuous influence of experiential thinking, brands can improve customer satisfaction and loyalty. First of all, we must understand the needs and feelings of customers. We should teach you the customer experience management scheme based on digitalization. Click on Digital Customer Experience Management, collect and experience big data through all channels and multiple scenarios, deeply analyze first-hand information and understand users' voices. Automatically collect, analyze, present and release managers' energy, focusing on operational improvement; Grasp the distribution of users' concerns and emotional preferences, monitor the dynamics of competing products, and help upgrade products and services; Insight into the overall experience performance and specific improvement points, promote improvement and continuously improve the customer experience. It is a platform that provides you with "real-time, automatic and intelligent" satisfaction survey, word-of-mouth monitoring and professional experience management.