-Mission

flight plan

-Sign in

Go to the flight dispatch department within the specified time before taking off, and sign the flight carried out by the flight attendants or confirm it on the computer.

-Preparatory meeting

Attend the pre-flight crew meeting organized by the flight attendants at the specified time before the flight. The main contents include: reviewing the knowledge of airline models, division of labor, understanding the matters needing attention in business, and formulating the service plan and emergency evacuation plan for cabin safety.

-Crew meeting

The flight was called by the captain the day before departure, and the crew members and flight attendants attended the meeting. Main contents: report the preparation of each type of work and listen to the relevant requirements of the captain.

-Supplies

The general name of the articles needed by passengers and crew in flight.

-Recycling

Check the remaining materials on the plane, put them into the designated lunch box and dining car, seal them with lead, and fill in the recycling form.

-operating the separator

The process of moving the handle of the emergency slide of the aircraft door to the automatic (standby) or manual (disarming) position.

-Duties on board

After the long-distance catering service, the rotation system is adopted to maintain the energy and physical strength of the flight attendants.

-Security check

The inspections carried out by the aircraft during take-off, descent, landing, turbulence or emergency to confirm that passengers and various facilities meet the safety requirements include:

*-Emergency exits, corridors and toilets are unobstructed.

*-Small table with backrest in normal position

*-The luggage rack is closed and fixed.

*-Everything in the kitchen is fixed.

*-Open the curtains and fix them.

*-Fasten your seat belt

*-No smoking.

*-It is forbidden to use electronic equipment that has an impact on wireless navigation equipment.

-Patrol the cabin

Flight attendants patrol the cabin, observe passengers' needs and safety conditions, handle special situations and provide timely and thoughtful services.

-Clear the cabin

Before passengers board the plane, security personnel or flight attendants will check all parts of the plane to ensure that there are no foreigners or foreign objects on the plane.

-Guanfeng

Official documents used by customs officials. Commonly used envelopes are sealed before the flight takes off and handed over to the flight attendants, who will hand them over to the customs officials when they arrive at the station.

-Passenger list

List of passengers' names, destinations, seat numbers, etc. Generally, it is sent to the plane by the business department together with the business package before the plane takes off.

-cancellation form

The form filled out after the duty-free goods are sold on the ship is used by the customs to write off the imported duty-free goods.

-Special diet

Meals with special requirements, such as baby meals, Jewish meals, halal meals, vegetarian meals, etc.

-Prepare in advance

One of the four processes of aircrew refers to the preparation from the mission to the boarding stage.

-Direct preparation

One of the four processes of aviation service refers to the preparation from flight attendants to passengers before boarding.

-Air implementation

One of the four processes of air service refers to all service work from taxiing to disembarking.

-Post-flight review

One of the four processes of aircrew refers to the job evaluation after completing the flight mission.

-Road map

A chart showing the flight route, distance and position of an aircraft.

-Flying

On the specified route, use the specified model and transport the flight at the specified date and time.

-Loading table

The load balance sheet is a record of the weight of passengers, luggage, mail, goods and container equipment carried in a flight. It is the certificate of the transportation load between the transportation service department and the crew, as well as between the stations on the route. It is also the basis for counting the actual delivery volume. It records all kinds of weight data of aircraft.

-Load balance diagram

Taking the empty aircraft gravity center index as the calculation starting point, the take-off gravity center position of the aircraft is determined, and according to the requirements of the aircraft gravity center position, the passenger seats on the aircraft and the loading capacity of each cargo hold are properly arranged.

-Random business portfolio

Business documents, such as general declaration form, passenger manifest, load balance, freight bill and mail waybill. Passenger compartment, cargo compartment, mail compartment, etc.

Engine room is often expressed in Chinese and English.

Please keep practicing the following 15 expressions until you can blurt them out.

(1) Hello, welcome. Good morning (afternoon, evening), sir. Welcome aboard.

(2) Yes, that's right. Yes, I see.

(3) please. Please.

Ok, right away. Yes, I'm leaving now.

I'm terribly sorry. I'm sorry

Thank you for waiting. Thank you for waiting (sir).

Yes, I'll bring it to you right away. I'll get you one right away.

I'm sorry. Excuse me.

I know (I don't know). Yes, I know (no, I don't).

Did you call me? Did you call me?

(1 1) I don't know, please check it right away. I'm not sure. I'll check.

You're welcome. I'd love to.

Thank you. Thank you very much.

Thanks to you. Thanks to you.

I hope you have a good trip. I hope you have a pleasant trip. The standard is young, lively, friendly, and requires basic etiquette knowledge. Let me give you an example: on flight CZ6996 from Shanghai to Urumqi on May 9, 2007, the crew of China Southern Airlines Xinjiang flight encountered an unexpected situation: a passenger had a seizure and the flight had to make an emergency landing.

After all the procedures met the flight standards, the plane was shut down smoothly, and our crew also completed all the preparatory work, waiting for the order of the plane to take off. At this time, Ding Dong's cabin came the voice of calling zero. I looked in the cabin. When judging whether I can get up and ask, Betty Wong, who was sitting in the engine room, got up and walked to the passengers. I thought Betty Wong could solve what passengers needed at that time, but the situation was not as good as I expected. I just looked at Betty Wong in time.

Report the situation to the flight attendant and me and say, "Flight attendant, there is a passenger."

Smoking heavily. Flight attendant Liu and I immediately said

Walking quickly to the passenger's side, this scene caught my eye: "A middle-aged man in his thirties, his upper body was shaking, his arms and fingers were twitching, his head tilted to one side, his mouth was drooling, and his clothes were mixed with foam. We quickly asked the passenger next to him if he was traveling with him, but the answer was no. I quickly went to the service room to get a towel to help him wipe his mouth and clothes, and also sent a message. "

The flight attendant and I learned about medical care in the manual, and I felt that this person was epileptic. As the saying goes, the security officer immediately got up to help the passengers. At the same time, we also made a broadcast for a doctor. The stewardess is also very calm and has more than ten years of flying experience. She decisively reported the situation to the captain and the plane immediately rowed back to the apron. We also broadcast instructions to other passengers after receiving accurate information. When we returned to the passenger again, the safety officer and flight attendant Chen Xiao helped him clean the dirt on his mouth. At this point, his condition looks more serious, his upper body twitches, and the dirty things in his mouth unconsciously flow out. Our crew is also very cooperative, and other flight attendants are also distributed in the cabin to appease passengers and keep the information flowing. The patient's condition lasted for about ten kinds, the symptoms were relieved, and the convulsions and vomiting stopped. But don't say anything.

At this time, our plane has stopped at the parking stand, and the ambulance outside is ready outside. We also opened the hatch according to the regulations. After the doctor came up for examination, it was confirmed that it was epileptic symptoms. His symptoms are not suitable for continuing to fly, but the passengers still want to continue to fly. After consultation, the passenger agreed to get off the plane for treatment. We also broadcast it to other passengers, hoping to get their understanding. Other passengers didn't complain and got their strong support.

The plane took off smoothly after 40 minutes from the start to the end.

Adopt the answer