1, the express company headquarters complained.
Complaints from the headquarters of courier companies are the most common way for consumers, and the delivery and even compensation of express mail are completed under the supervision of the headquarters. The headquarters of express delivery companies usually only play the role of "muddling along" and seek a balance between the interests of consumers and the interests of the company.
Therefore, the complaint from the headquarters of the courier company is effective, but if the interests of consumers suffer great losses, it is difficult for the headquarters of the courier company to handle it completely from the standpoint of consumers, even if consumers are not responsible.
2. Through the "Express Complaint" public platform.
"Express Complaint" is a WeChat public platform developed by senior people in the express delivery industry. Its greatest value is to compress the express complaint process from seven steps to three steps, which is simple to operate. The "Express Complaint" platform also integrates the complaint channels upgraded by the State Post Bureau. If you are not satisfied with the result of the complaint, or do not receive a reply within seven working days, you will immediately enter the complaint channel, thus effectively speeding up the handling process.
3. Call 12305 to complain.
12305 is a complaint telephone number provided by the State Post Bureau. "12305" dialing method: direct dialing from municipalities and provincial capitals12305; For non-provincial capital areas, dial the area code of provincial capital city+12305.
Corporate culture of ZTO express;
Zhongtong's mission: to create more people's happiness with our products (including three meanings: first, to help more people start businesses and realize a better new life; The second is to help customers grow, cut costs, improve efficiency and create value for customers; The third is to solve problems for the society, reduce logistics costs, and realize the full link management of "from factory to user, from field to table".
Founded on May 8, 2002, the company is a domestic logistics express enterprise integrating express delivery, logistics, e-commerce and printing. Registered trademarks "Zhongtong" and "Zhongtong". The current chairman is Lai. The company has more than 654.38 million employees, more than 5,000 service outlets, 59 distribution centers and more than 65,438+08,000 transport and distribution vehicles.
The company's services include domestic express delivery, international express delivery, logistics distribution and warehousing. , provide "door-to-door" service and limited time (the same day, the next morning, the next day, etc. ) service.