In order to improve the quality of nursing in an all-round way and bring more care and quality service to every patient, the nursing department of our hospital launched a 100-day "five hearts" quality nursing service competition. All nursing staff in endocrinology department carried out nursing work according to the standard of "five-heart service" of "warm reception, careful nursing, careful treatment, patient explanation and modest advice", and achieved gratifying results in this competition, which was widely praised by patients.
On the basis of firmly establishing the consciousness of "five hearts" service, endocrinology nurses take "eight voices in front of the door" as the specific code of conduct. According to the special physiological and psychological characteristics of patients in endocrinology department, the unique "five hearts" service was carried out, which created a harmonious nurse-patient relationship and improved patients' satisfaction with nursing work. The nursing of diabetic patients attaches great importance to personality.
Spring is the frequent season of diabetic foot, and more and more patients need to change their medicine, which makes the busy daily nursing work even harder. It's 1 1 o'clock after the routine nursing work in the morning, and the nurse in charge Peng is preparing to change the medicine for an old man. She gently uncovered the dressing, and the patient's severely infected toes gave off a stench, which made people dizzy. The old man said shyly, "I didn't expect to get two blisters after wearing leather shoes for a day, and one foot was rotten and smelly." Teacher Peng quickly comforted him and said, "It's irrelevant. The recovery of diabetic foot needs a process. In order to protect your feet, you need to wear loose and breathable cloth shoes. "In a pleasant conversation, Mr. Peng skillfully cleaned the wound, removed necrotic tissue and placed drainage strips for the patients, and every detail was meticulous, and finally the last dressing was attached. Looking at the sweat oozing from Mr. Peng's forehead, the old man said with emotion: "The nurses who pay attention to medical care not only have good skills and good attitude, but also patiently explain and teach me a lot of knowledge!"
In addition to the pain caused by diabetic foot, diabetes is a lifelong disease that cannot be cured at present, and various complications seriously affect the quality of life of patients. The quality of disease control of patients does not depend entirely on the medical level and dosage of doctors, but more on the close cooperation and self-management of patients. In order to improve the self-management level of patients, reduce the probability of complications and help patients adapt to the lifestyle changes brought about by diseases. Endocrinology department has carried out various forms of diabetes education activities.
Under the leadership of the head nurse, Deng is in charge of nurses, and takes advantage of weekend breaks to carry out diabetes education. The purpose of "five-heart service" runs through the characteristic diabetes education in our department, explaining many aspects of self-care knowledge such as diet control, outdoor therapy and blood sugar monitoring for diabetic patients. In the course of diabetes understanding, nurse Liu Xiurong is patiently explaining how to inject insulin correctly. The patient kept asking questions. "From the preservation of insulin to the location and method of injection", Mr. Liu always patiently explained it over and over again. In order to help patients master the correct method of injecting insulin, Mr. Liu personally demonstrated that the needle was pierced into the skin. Through detailed explanation and vivid demonstration, the patients finally mastered the correct injection method.
In carrying out the "five-heart service" activity, all nursing staff in endocrinology department not only carefully cared for and treated patients' physical pain, but also patiently explained and taught patients all kinds of self-care knowledge; We also strive for family support and social care for patients.
Last year's Lantern Festival, most patients with stable condition took time off to go home for reunion, and the ward seemed a little deserted. Suddenly, a familiar figure staggered towards the nurse station. When you take a closer look, it turns out to be an old patient in endocrinology-Zhao. Nurse Xiao Yang hurried forward, took the burden in one hand and held her trembling body in the other. The nurse on duty enthusiastically arranged the inpatient room for Zhao An. Upon inquiry, Zhao's mother-in-law was very worried about her son and daughter because they were both ill in hospital. With no one to take care of her, her condition deteriorated again. This Lantern Festival, 80-year-old Zhao feels desolate and lonely. After learning about this situation, everyone is anxious to find a way for Zhao Popo. After many twists and turns, they finally contacted her mother-in-law's original work unit and her relatives and friends, and successfully solved the medical expenses and nursing problems during the illness of the elderly. Grandma Zhao excitedly told other patients: "Heavy medical care is like my family, and doctors and nurses are my relatives!" All the nursing staff were sincerely happy to see that her locked brow was finally stretched out and her condition improved day by day.
In the endocrinology department, there are many patients like mother-in-law Zhao who feel the angel-like care of their relatives. We will continue to carry out nursing work according to the standard of "five-hearted service", inherit the spirit of Nightingale, burn ourselves like a red candle and illuminate others.
Speech on Quality Nursing Service Hello everyone:
On this sunny day, it is a great honor to have such an opportunity to stand on this podium and give you a speech.
The topic of my speech is to advocate high-quality nursing service and promote the development of nursing career.
2 1 century, the idea of building a harmonious society and advocating humanized service has been deeply rooted in people's hearts. With the development and progress of society and the enhancement of people's awareness of health care, people's expectations for quality and service are getting higher and higher. Therefore, it is imperative to improve the quality of nursing. Moreover, the competition in the market urges us to change our nursing concept and explore new nursing methods. To meet the needs of the market, how should nurses keep pace with the times and integrate their work into the trend of the times? Ms nightingale once said: "Nursing is an art, which requires great psychological preparation." This is a high praise for nursing work and the highest requirement for nursing work.
Advocating high-quality nursing service while improving nursing level will inevitably improve the entrepreneurial environment of our hospital.
High-quality nursing demonstration wards are also called unaccompanied wards and warm wards. In short, what I understand is that the family members are accompanied, and other care, whether it is therapeutic nursing technology or life care, is undertaken by nurses. Nurses really regard it as their duty and obligation to return high-quality service to patients, and treat every patient with a grateful attitude. Let the system promise come down from the wall, let the quality service come out from the document, change passive service into active service, go deep into the ward to understand the patient's psychology and improve the nurse-patient relationship.
The concept of quality nursing service is not an empty talk or an empty talk. In fact, it has always been reflected in every word and deed in our daily work.
The so-called word is to master language skills and be good at communicating with patients. When the patient was admitted to the hospital, he was unfamiliar with the harsh environment of the hospital. Coupled with the torture of disease, it is often difficult to cooperate with nursing work. It is to receive patients with warm and sincere language, and they will feel safe, which invisibly increases patients' trust in nurses and hospital services, thus establishing confidence in overcoming diseases and expectation of early recovery.
At present, the so-called "first-line" nursing work in place is humanized nursing.
Understand patients more, complain less, smile more and be less indifferent.
Most of the middle-aged and elderly people in our department are bandaged after eye surgery, which is inconvenient to move and the family members are under great pressure. We follow the principle of all for patients, all for patients, all for patients, all for patients, and bring more high-quality, efficient and convenient nursing services to patients.
Ms. Nightingale once praised: "Nurses are angels without wings and the embodiment of truth, goodness and beauty." Indeed, perhaps everyone has the image of an angel, whether immature or mature or demure or enthusiastic, but they are all smiling in white and willing to exchange hard work for the recovery of patients. Their arrival symbolizes this warmth and expectation.
As a nurse, I was proud of my work when I heard someone decorate me as angels in white. Spring and autumn cycle, time flies. In retrospect, I recall the days and nights I spent in nursing posts in recent years, and I feel sad. Over the years, I have deeply realized that nursing work is to paint dignity and forge brilliance in suffering and fatigue. Although nursing work often works overtime and often suffers from cold eyes because it is impossible to outline, when I see the helpless eyes of patients who are begging for their lives, when I see a dying patient who has spent a hundred times his life pulling back to the spring of life from the decline line, when I face those lost lives and those hard-won laughter, I will feel gratified, I will feel regretless, and I will feel even more regretless. "Angel" is the messenger of the legendary immortals and a symbol of happiness and warmth. Our profession is called "angels in white", which is a kind of praise for the beauty of nurses' image and inner beauty. A white skirt is a pure heart; A unique swallow hat is an important task to protect life. Countless sunny mornings, let's listen to the concerto of treat dishes together; Countless sleepless nights, we feel infected with the symphony of preservation and decline. It is the nurse's hands that greet the arrival of life; It is the nurse who fights against the disease; It is the nurse who accompanies the pale life. The person who pulls the curtain of life is a nurse, and the person who pulls the curtain of life is still a nurse. People will inevitably have misfortune and pain, but our care can eliminate these pains and soothe these anxieties. Years later, when they think of these past events, it may not last forever.
Those pains are the kind and considerate care of angels in white.
I remember someone said: Excellence is endless, and service is endless. Each of our medical staff also knows that you are as heavy as the patient is in your heart. Therefore, we always remember Nightingale's spirit of "burning ourselves, illuminating others and selfless dedication" and dedicate more love and warmth to the people.
Our profession is called "angels in white", and I want to be a competent angel in patients' hearts. How can we do the work better from the heart? Good is perfect. Perfect work requires us to devote ourselves wholeheartedly and treat each other sincerely. Engaged in nursing work for more than two years. From my own experience, I really realize how hard and tired our work is and how important it is. Inject, distribute medicine, make the bed, infuse, and feel the pleasure of caring for life in pain; Take over, take over, day and night, and experience the benefits of your own value in fatigue. On the edge of blood-stained wounds, we walked through fiery youth; In the white atmosphere, we use our true feelings to measure the length of countless nights. In the expectation of relatives, we dedicated ourselves to the suffering patients.
When patients come in pain one by one and go healthy one by one, they get physical and mental well-being, although they are tired every day. Although it is hard, no matter how hard and tired we are, we will never change our ambition to serve the people. It is precisely because we have excellent role models, firm beliefs and Nightingale spirit. As nurses, we can inherit Nightingale's career, and our hearts are full of unprecedented pride.
How many things are welcomed and delivered every year. Some people have calculated that all nurses who go to work have to walk as much as forty or fifty miles in one night. Maybe you don't believe it, but please look at the varicose veins on the calves of nurses and sisters, and you will understand. So, one year, ten years, twenty years? China has the world-famous Silk Road, Long March Road and Deng Ji Road. Can the road under our feet match it? I think the answer is yes. It is precisely because of this road that the mileage and road signs of love, persistence, dedication and sacrifice are engraved.