In 20 15, compared with 20 14, the quality control department reduced two QEs, one SQE and one document control director, and all the work basically maintained the level of last year, with little progress.

Second, the summary part

1. Standardization:

In the past six months, the quality control department has run in the incoming materials and process standards every Monday and Friday of June 35 17:00~ 17:30 and achieved good results. After the introduction of this measure, similar complaints about "inconsistent standards" in production lines have been well prevented.

2. Add IPQC function group:

Join IPQC Group to strengthen process quality supervision, further promote the rapid handling of quality accidents, and effectively improve the information feedback mechanism. At present, due to the initial establishment of IPQC, the professional knowledge and ability of IPQC personnel can not meet the requirements, and their role is limited. This is also a direction of 20 12.

3. Customer complaints:

Customer complained 13 times, and 19 times in 20 14 years, and no quality accident occurred. Although there are fewer customer complaints, our shipments have also decreased. Next year, we will count the number of customers in the shipment batch or quantity, which will better reflect the quality of our products and is a relatively scientific statistical method.

4. The customer's first inspection qualified rate:

The qualified rate of customer inspection is 97. 1 1%, which is 0.44% lower than last year. The main reason for the decrease is that the appearance of Leeds lampshade can no longer meet the requirements. Since the qualified rate of customer inspection was 97.55% last year, the target was raised to 98% in the management review last year, but this year's target was not reached, which will become the main target this year and be fully realized.

In addition, considering that the appearance requirements of our products are quite strict compared with those of our peers, and considering the comprehensive quality and cost, we will gently relax the appearance standards and gradually return to the normal requirements of our products without letting customers know.

5. The qualified rate is 5. QA first inspection:

The first pass rate of QA inspection is 95.3%, which is greatly improved compared with 92. 17% last year, and the improvement range is about 3. 13%. This is inseparable from a series of improvements supported by company leaders. Engineering department, production technology, procurement and QA have all made corresponding contributions in terms of efficiency improvement, continuous follow-up and handling historical issues.

6. Process qualification rate:

The comprehensive pass rate of the process is 94.2%, which is 0.6% higher than that of last year. Although the effect is not obvious, it also reflects the improvement of process capability and the value of joining IPQC. It is also the premise of improving the qualification rate of QA inspection and customer inspection, and it is the most important.

7. Qualified rate of incoming inspection:

The qualified rate of incoming inspection is 97. 1 1%, which is 0.2% lower than last year's 97.3 1%. The main reason for the decline is the introduction of Leeds lampshades and new customers, such as Aoda plastic of pine, lenses and cameras.

Three. Existing problems (main problems that exist or hinder the development of departments and companies in the course of work)

Internal cause: the uneven quality of department personnel brings certain difficulties to management. Moreover, most of them are introverted and the overall level of professional ability and quality is not high, which leads to the unsatisfactory effect of communicating with other departments to solve problems. This is a problem that we must overcome by ourselves. In addition, my experience is still relatively shallow, and I believe all this will be improved in 20 12.

External factors: first, the company's products have many types, small batch and short product life cycle, which brings certain difficulties to quality management; Second, people's quality awareness is not high, and all staff do not participate. If there is a quality problem, I think it should be solved by quality personnel, which has nothing to do with myself. This kind of quality consciousness needs to be improved urgently; Thirdly, there are many and miscellaneous suppliers, low quality management level and many material problems, which also bring some difficulties to quality management. Fourth, unfamiliar with processes and responsibilities, which is also the embodiment of the company's management level, so familiarizing all employees with standard operating procedures will be a focus of this year's work.

IV. 20 16. Outline of the Ministry's Work Direction Plan (Guidelines for the Key Arrangements of the Ministry's Work in the New Year)

According to the summary of the quality work in the past year, improve the quality level from the following aspects.

1.QA mode adjustment:

In order to give full play to the work of quality supervision and assurance, QA reorganized the original four departments of IQC, QE, QA (delivery inspection) and IPQC into three departments, namely IQC, IPQC (process supervision and control) and QA (quality assurance, composed of the original QE and QA personnel). Lv Guangfu is good at QC management and no longer serves as QE director, only responsible for IPQC business. The guarantee of QE and QA is directly responsible to the manager of quality control department. In this way, it can be clearly divided into three parts: incoming materials, manufacturing process and delivery control, as well as QA guarantee throughout the whole chain.

2. Carry out the quality concept and enhance the quality consciousness;

In order to implement the quality concept and enhance the quality awareness, we have strengthened the training, mainly including the quality system documents and the publicity of the quality concept.

3. Improve the quality of professional skills:

Train QA internal staff to improve the overall quality knowledge level and the ability to analyze and solve problems. Cultivate potential QE to be a good helper, improve their knowledge level and various management and handling skills.

4. Pay attention to the realization of quality objectives and the effectiveness of countermeasures;

The realization of process quality goal is an important index to measure the process capability of a factory, so the improvement of process capability is the focus of many jobs. 94.2% was actually completed this year, and 95% is planned to be completed this year.

5. Improve the quality level of incoming materials;

Because in the past year, I mainly settled in basic management, internal affairs and customer communication, and less involved in handling incoming materials. In the next year, I will communicate with suppliers with more problems and larger supply to stabilize the level of incoming materials and improve the management ability of suppliers.

6. Improve leadership and teamwork:

Through training, study and organizing amateur interest groups and activities, mutual understanding among colleagues can be enhanced, and cross-departmental horizontal and vertical interactive activities can be organized when necessary.

7. Plan to add a QE:

Due to the increasing variety of products in the company, there is no single quality assurance personnel in the original QA organizational structure, but all of them are available.

Quality inspection is the main organizational structure, so if the business volume increases, it is planned to recruit a QE staff, which requires professional skills in system maintenance and environmental protection. An existing QE is still in training. Because of its slow learning progress, it may not be able to work independently within one year. Another environmental QE technician is also studying, and the consideration of problems and professional knowledge is far from our requirements.

Verb (abbreviation for verb) Other suggestions for work:

1. It is suggested that the company leaders hold a meeting of department managers to reaffirm the customer relationship between departments, emphasize the responsibilities and obligations of each department, and make it clear that each department has indisputable obligations to solve the problems found by QA/IPQC, so as to improve the current bad situation, such as "If QA finds problems, some colleagues in the responsible department will suspect that it is caused by QA (of course, there may be, if there are, I will definitely deal with them seriously. ) or "IPQC found a problem and led to a quarrel", which are all bad phenomena and undermine the unity between departments.

2. Establish a quality management fund.

The purpose of establishing a quality management fund is mainly to play a positive role in improving the quality of employees, or to reduce costs and improve efficiency, and will be rewarded according to the impact of the incident. Of course, this project must pass the acceptance of the quality department. Specific matters need to be approved by the leaders before planning.

The above is the work summary of the quality control department in 20 15 years and the work plan in 20 16 years. Please criticize and correct me.