Legal analysis: during the epidemic prevention and control period, residents will be taken to pay arrears without power failure. Publicize and guide residents to handle electricity inquiry, electricity payment, transfer, name change and other electricity business through "online national networking". Use WeChat and Alipay to pay the electricity bill to ensure that the power service of the majority of users "staying at home" is unimpeded during the epidemic. The State Grid Power Supply Company said that in terms of wartime power supply, first, make every effort to ensure the safety and reliability of power supply for epidemic prevention and control. Provide 7×24-hour power supply service for key customers of epidemic prevention and control such as designated medical institutions, isolation places, epidemic headquarters, epidemic spots and medical supplies production enterprises in the city, and provide 7×24-hour emergency rescue for residents' telecommuting.

Legal basis: People's Republic of China (PRC) Emergency Response Law.

Tenth decisions and orders made by the relevant people's governments and their departments to deal with emergencies shall be published in a timely manner.

Eleventh relevant people's governments and their departments to take measures to deal with emergencies, should be compatible with the nature, degree and scope of social harm that emergencies may cause; Where there are various measures to choose from, the measures that are beneficial to the maximum protection of the rights and interests of citizens, legal persons and other organizations should be chosen.

Citizens, legal persons and other organizations have the obligation to participate in emergency response.