Responsibilities of Hotel Housekeeping Department 1
1. Be fully responsible for the management of the housekeeping department, be responsible to and accept the supervision of the general manager.
2. Be responsible for the planning, organization and command of the housekeeping department, and lead all the staff of the housekeeping department to complete all the work indicators issued by the general manager.
3. Formulate the management objectives and management system of the housekeeping department, organize and promote the implementation of its plan, and organize the preparation and review of the working procedures and work assessment of the housekeeping department.
4. Preside over the daily business of the department and the regular meeting of the manager and foreman, attend the weekly meeting of the department manager presided over by the general manager, and be responsible for the employment, training and work assessment of the above-mentioned department heads.
5. Responsible for housekeeping cleaning, equipment depreciation, maintenance, cost control (budget) and safety.
Responsibilities of Hotel Housekeeping Department 2
1, fully responsible for the daily operation and management of the apartment hotel, and establish a good image of the hotel on the premise of ensuring the quality of the apartment hotel;
2. Lead the staff of each department to complete the hotel planning objectives, and collect the information of problems in the process of customer service;
3. Be responsible for the establishment, training and management of the hotel team to improve the service quality and staff quality of the whole hotel;
4. Do a good job in the monthly assessment and salary distribution of employees, so that rewards and punishments are clear, fair and just;
5. Be responsible for the budget of the annual operation, fixed assets, marketing and other plans of the apartment hotel, and ensure the rationality and operability of the budget to ensure the realization of the hotel's scheduled goals;
6. Establish and maintain good public relations (customer relations, neighborhood relations, social relations, government agencies) and deal with emergencies in a timely manner;
7. Make use of various sales channels and technical platforms to continuously improve business performance, profitability and operational efficiency, expand market share and obtain return on investment;
8. Report the daily operation of the hotel in time, find and summarize the problems existing in the hotel and feed them back to the headquarters in time;
9. Check the safety and daily equipment of the whole hotel;
10, responsible for the reception of important guests and shaping a good internal and external image;
1 1. Conduct necessary training for employees of all departments on a regular basis.
12. Handle customer's requirements, inquiries and complaints correctly and timely.
13, check and analyze the monthly, quarterly and annual profits of the hotel, and strictly control the operating costs of the hotel;
14. Analyze the operation and management of the hotel regularly and report to the general manager;
15. Complete other tasks assigned by the Head Office.
Responsibilities of Hotel Housekeeping Department 3
1. Responsible for the overall operation and operation of the housekeeping department; Assign and supervise the work of employees and make work plans.
2. Ensure that departmental costs and expenses are well controlled.
3. Check the rooms, facilities, equipment and articles at any time according to the operating standards of the hotel.
4. Formulate the annual budget of the department to ensure that the operating expenses of the department are controlled within the budget.
5. Check the facilities and management of the housekeeping department, spot check and improve the overall work quality and efficiency of this department.
6. Organize the preparation of departmental work procedures and work evaluation.
Responsibilities of Hotel Housekeeping Department 4
1, responsible for the management of hot spring hotel housekeeping department;
2, responsible for the staff's work distribution and work inspection;
3. Responsible for the management of laundry room;
4, responsible for the safety management of the area;
Job responsibilities of hotel housekeeping department 5
1, responsible for the management of guest room facilities, equipment and articles, and for the entry and exit management of articles in linen warehouse; Responsible for the washing and disinfection of room supplies; Responsible for saving control and management of cleaning materials and disposable goods; Be responsible for regularly counting the material consumption of this department and analyzing the rationality of consumption;
2. Organize employees to learn standardized operating procedures, including occupational health and safety education, training, guidance and inspection of safety operating norms, continuously improve employees' business skills, service level and health protection awareness, supervise employees to use correct and standardized skills to clean and maintain facilities and equipment, and prolong the service life of equipment; Supervise employees to use cleaning agents and labor protection articles according to specifications.
3, responsible for organizing employees to hotel rooms and public * * * area of environmental sanitation and cleaning and the implementation of various services; Responsible for exerting positive influence on the environmental behavior of guests and related parties, making them comply with the environmental protection requirements of the hotel, and doing a good job in the management of garbage collection and disposal;
Responsibilities of Hotel Housekeeping Department 6
1. Assist the director to achieve the operating budget target.
2. Know the recent business situation in advance, actively communicate and coordinate with relevant business departments, and make corresponding arrangements to ensure the smooth progress of business sales and services.
3. Conduct daily inspections, focusing on cleaning, service, maintenance, environment, quality, labor discipline, work execution and safety. , and timely and effectively find and solve existing problems.
4. Check and implement the preparation and related services for large banquets, conferences and VIP reception, actively conduct on-site supervision, and reasonably and effectively arrange departmental work.
5. Preside over the regular meeting of Housekeeping Department, convey, arrange and check relevant operation and management instructions, report the work progress, summarize relevant problems, and encourage employees to make relevant suggestions.
6. Collate and collect relevant information and data, provide and review relevant statements and reports, including interpretation, prediction, statistics and analysis.
7. Arrange and check the cost and expense control management.
8. Visit guests, handle complaints and actively help guests.
9. Regular interviews with subordinates, the main contents include: checking and evaluating work performance, understanding ideological trends, soliciting opinions and putting forward new requirements.
10. Continuously organize, supervise and implement departmental personnel training, effectively train personnel at all levels, and handle relevant personnel and administrative affairs.
Responsibilities of Hotel Housekeeping Department 7
1. Attend regular hotel administrative meetings, preside over weekly housekeeping management meetings and relevant staff meetings, convey arrangements, implement meeting resolutions and instructions from superiors, be responsible for planning and organizing housekeeping work, and check the work completion of the department.
2, to perform business management functions, supervision of room service and public * * * area of health, greening and other services.
3. Supervise and coordinate the operation of Housekeeping Department, and provide standardized, procedural and high-quality services and personalized service development for guests.
4. Supervise the equipment inspection, request to improve or increase room items, operating tools and labor supplies, reduce departmental expenses, and maintain hotel room service standards.
5. Make departmental staff training plan, rationally allocate staff, and check the service etiquette, gfd, work attitude and work efficiency of departmental staff. Participate in the appraisal and assessment of employees' working ability, develop employee relations and solve possible difficulties in employees' work and life.
6. Check the sanitary conditions of guest rooms, visit guests, handle customer complaints, and work closely with the security team and engineering team to ensure the service details of guests during their stay.
7, coordinate and strengthen the working relationship between departments, constantly improve the work, improve efficiency, establish a complete housekeeping management system, properly handle the guests left behind.
8. Cooperate with and supervise the housekeeping, equipment maintenance, department cost accounting and control, and draw up and report the work plan of housekeeping department.
9. Handle employee attendance and schedule.
10, responsible for housekeeping materials management.
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