A speech is a speech delivered by a speaker on a certain occasion and in front of an audience, focusing on the theme. In life, speeches are used more and more, so how to write a general speech? The following is my speech carefully arranged in Hezuo Road, Gao Shan, for your reference, hoping to help friends in need.

Dear leaders and colleagues,

Hello everyone!

One yuan rises again today, and the spring breeze is heavy; Jade rabbit stepping through the snow, Qinglong Yun Teng coming! After harvesting hard sweat and the joy of success, we bid farewell to 20xx years; With new yearning and longing, I am extremely proud to enter the 20xx year full of hope. China dances, Vientiane is renewed, the morning glow arches the sun, and the world is prosperous. I am honored to have the opportunity to stand here and share with you. First of all, I want to thank the organization for its concern and training, your support and trust, and your leaders for their help, care and support all the time. I will keep in mind your concern, teaching and warning to me, and always use it to spur myself, because I know that only doing a good job is the best reward for everyone.

The year of 20xx is a crucial year for the development of the Twelfth Five-Year Plan, and the new period is endowed with a new mission, a new year, a new starting point, a new starting point and new hope. As a sales customer service manager, I insist on seizing the opportunity and taking advantage of the current market form; Insist on highlighting key points and making overall plans.

First, we should further broaden our thinking, improve our work style, change our ideas and concepts, continue to take the principle of "number-oriented, market-oriented, customer-oriented and sales-oriented", strengthen our awareness of quality service, improve our work efficiency, seize opportunities in challenges, improve our efficiency in management, pay attention to quality in service, and greatly improve our level.

The second is to gradually optimize the process and increase the internal management mechanism. In this year, I will fully study the workflow of each functional module, make a more scientific plan, further rationally divide the work, conscientiously implement the system of taking customers as the center, taking customer satisfaction as the criterion and taking benefits as the goal, constantly improve the service attitude and user attention, and strive to establish a good service image in the hearts of users, so as to promote users' loyalty to us, and at the same time form our long-term competitiveness and effectively control all links.

Third, adhere to the people-oriented principle, fully mobilize the advantages of human resources, further strengthen the system construction, and strive to make everything well-founded, well-regulated, supervised and responsible with the spirit of "unity is strength" and high-quality civilized service, so as to gradually establish a good team and team culture.

The grass is ordinary, but it has made the mountains and rivers green and spring; Gravel is common, but it paves the way to heaven! In the new year, based on good professional knowledge, we should standardize service terms, correct service attitude and try our best to meet users' requirements; We should aim at customer satisfaction, take customer interests as our responsibility and take customer affairs as our responsibility; We should show our professional level with high-quality service and sincere and enthusiastic spirit, and be diligent in our legs, hands and mouths. We should be careful, patient and careful, and provide quality services to improve customer satisfaction and loyalty. We should serve our customers professionally and sincerely; We should integrate smile into service and leave satisfaction to customers.

We worked hard for 20xx years and sprinted for 20xx years. Standing at a new starting point, we are full of confidence and pride. In the 20xx years when opportunities and challenges coexist, heavy tasks await us, glorious missions inspire us, and bright prospects beckon us. Let's join hands to "Who is the team at the top?" Who can attack with a vertical arrow? (Team name), sprint hard! "With vigorous and promising enthusiasm, we will gather strong motivation, promote career development with strong motivation, strengthen our faith, forge ahead, pursue Excellence and selfless dedication with more full enthusiasm and enterprising spirit, and do all the work well.

Thank you!