The stormy 20 16 years have passed, and the challenging 20 17 years are coming. Looking back on the work of 20 16, I thank the leaders for their support and help, and thank the team leaders and the staff production department for how to write the work plan of 20 17. In this rough (original copy written by China: advertising copy, brand story. ) Be diligent and conscientious, work with * * * for one year, and successfully complete all the work indicators issued by the company; During this year, I learned a lot from the leaders and got a lot; In 20 17, our workshop conscientiously implemented the meeting spirit of superior leaders. Although we have made some achievements, there is still a big gap from the requirements of leaders. In the face of various difficulties such as unstable quality, work accidents and equipment damage, methods are always more difficult than difficulties. In this year, we can better reflect our management ability and give play to our potential. According to practical experience, we make the following plans for future work:
I. Continuously improve service quality (implemented throughout the year)
On the basis of earnestly drawing lessons from the past, improving the quality of maintenance service is the top priority of the company's management, and various measures are taken to ensure safe production without accidents. Focus on improving maintenance skills and standard maintenance operating procedures, and constantly strengthen employees' awareness of active service. Strengthen the management of maintenance site, and do a good job of self-inspection and mutual inspection after vehicle maintenance.
Second, reduce the number of customer complaints (implemented throughout the year)
In view of a series of problems in customer complaints in 20 16, we will take the following measures in 20 17 to reduce the number of customer complaints and improve the one-time repair rate. First, strengthen the skills training of workshop staff and enhance service awareness. We will cooperate with the after-sales department to train relevant personnel regularly, so that employees can understand the importance of their work, correct their service attitude, constantly strengthen their awareness of maintenance quality at the usual maintenance site, and be familiar with possible maintenance problems and avoidance methods. Training frequency should be at least twice a month. Second, strengthen the inspector's quality inspection work, avoid the occurrence of secondary repairs, and ask him to record the repair situation, so that the quality inspection work can be traced and easy to analyze and study after maintenance. Third, establish a reasonable reward and punishment system, add maintenance skill assessment to the assessment mechanism, and link it with employees' income, and reward the excellent and punish the poor. Through the above measures, we will try our best to improve the qualified rate of the first maintenance of vehicles entering the station.
Three, improve the maintenance output value (annual implementation)
On the premise of improving maintenance man-hours, a new reward and punishment system of output value is established, and it is suggested to increase the new commission rate of maintenance amount. That is, assign maintenance time-consuming tasks, so that there will be rewards for completing tasks or overfulfilling tasks, and penalties for not completing tasks. (The specific task is to collect statistics according to the average working hours in the first three months, and then gradually increase. )
Fourth, strengthen on-site management and implement 6S management system (weekly inspection).
In 20 17, we will further strengthen the 6S site management of the workshop, keep the workshop maintenance site clean and orderly, and implement the 6S management system, and take this index as one of the evaluation indexes of excellent employees to avoid the same idea of doing well and doing poorly! Strive to continuously improve the 6S management of after-sales workshop on 20 17, and take a new step.
Five, strengthen the management of workshop equipment and tools (monthly inspection)
In view of the present situation of workshop equipment management, a person in charge of workshop maintenance equipment and tools management is set up to reduce the failure rate caused by improper use of equipment and tools, improve the timely repair rate of equipment and tools failures, institutionalize the daily, weekly and monthly maintenance of equipment by the person in charge of equipment and tools, carry out regular inspections, implement various incentive measures, and guide employees to use and maintain equipment correctly. The above measures effectively ensure the stable operation and normal maintenance of equipment and tools, and provide strong support for timely and quality delivery.
Six, do lead by example, serve people with morality, healthy competition.
As a leader, we must be strict with ourselves, set an example, do not flinch when encountering difficulties, face difficulties and be a good leader. Adopt the principle of employing people who are capable, equal and mediocre! Employees who often violate discipline, disobey orders, compete viciously and affect the company's image are resolutely dismissed. Strive to create a fair, just, benign and sustainable working environment with both satisfaction and one-time qualification rate.
In 20 17, we will make progress despite difficulties, forge ahead, innovate constantly, start from small things, strictly implement the post responsibility system, strengthen management internally, establish an image externally, and strive to satisfy employees and customers through solid and effective work to achieve the company's business indicators for the new year. 20 17 how to write the work plan of the production department!