What should I say when summing up? Work summary is to let the superior know what contribution you have made and reflect the value of your work. The summary must have an overview and a description of the situation, some simple and some detailed. I'll take you to learn what a pioneer should say when summing up.

What does Tuoke want to summarize? 1 Work summary is to let superiors know what contribution you have made and reflect the value of your work. So you have to write a few points:

1, your understanding of the position and work

2. What on earth did you do?

3. How did you work hard and what things did you solve with your brain? Even if it's nothing, write something difficult. How did you solve it through hard work?

4. What abilities or knowledge do you need to improve in your future work?

5. The superior likes people who take the initiative to work. You should make all the preparations in your work, that is, the preparations in advance are as follows for your reference:

Summary is a comprehensive and systematic overall evaluation and analysis of the situation over a period of time, and an analysis of achievements, shortcomings and experiences. Summary is a kind of applied writing, which is a rational thinking about the work that has been done.

Basic requirements of summary

1. Summary must have an overview and a description of the situation, some simple and some detailed.

2. Achievements and shortcomings. This is the main content of the summary. The purpose of summing up is to affirm the achievements and find out the shortcomings. What are the achievements, how big, how to use them and how to achieve them; How many shortcomings there are, what aspects they are manifested in and how they are produced should be clearly written.

3. Lessons learned. In order to facilitate the future work, we must analyze, study and summarize the previous work experience and lessons to form theoretical knowledge.

Summarize the precautions:

1. We must seek truth from facts, the achievements are basically not exaggerated, and the shortcomings are basically not narrowed. This is the basis of analysis and learning lessons.

2. Clear organization. This sentence is fluent and easy to understand.

3. Be detailed and appropriate. There are important things and minor things, so when you write, you should highlight the key points. The problems in the summary should be divided into primary and secondary, detailed.

Basic format of summary:

1, title

2. Text

Introduction: overview, overall evaluation; Summarize the full text.

Subject: analyze the shortcomings of achievements and sum up experiences and lessons.

Conclusion: Analyze the problem and make clear the direction.

Step 3 sign

Signature and date

What does Tuoke want to summarize? 2. 1. Tok management experience

According to our experience in customer management, let's share the "five steps of customer management":

The first step: emotional management-let part-time workers become [one of their own]

Emotional management is to let part-time workers stimulate their work spirit and reduce the strangeness of part-time jobs. Emotional management is not equal to "fighting chicken blood", but treating the emotions of part-time workers as formal employees. A good horse can run fast only if it eats good grass.

Emotional management has two specific ways:

The first step: expand the emotional construction before customers.

Use roll call time to queue up in the morning and shout slogans in unison to cheer up and enhance work vitality. There is no certain rule in the content of slogans. What is needed is to be consistent in action and break the sluggish state. The second is to develop psychological massage among customers, use the late registration time to listen to the actual feedback of front-line work, respond to feedback in time, and give appropriate comfort and encouragement. Enhance the cohesion and execution of [temporary team].

The second step: incentive management-let the pioneers have goals.

Before going into battle, the pioneers received the index, which is the red line of punishment. The motivation to work hard for fear of being punished is hard to last long. The effective way to change passivity into initiative is to set incentives, and set different effect incentives according to each node, such as leaving electricity, visiting, approving, closing a deal, etc., so that customers can turn indicators into goals, improve work initiative and reduce management.

Manage the burden well, so that channel expansion will turn to effect. Specifically, the basic salary of the promotion staff can be appropriately reduced, and the corresponding bonus can be given for each successful power vacation and visit (depending on the actual needs of the project), so as to pay for the promotion results and improve the effectiveness.

Step 3: Standardize management-every thousand people have one side.

Non-standard marketing caliber, such as inconsistent caliber and false promises, is a taboo of real estate marketing, which will not only affect the conversion rate of Tuoke Port to customers in the case, but also lay hidden dangers for the transaction. Therefore, before the expansion, all materials, sales caliber and price caliber should be highly unified, so as to ensure the accuracy of written and oral statements and prevent future troubles. On the other hand, it can reduce the influence of different personnel qualities on customer development to a certain extent, and excellent rhetoric can increase the probability of obtaining customers and make the project image more unified.

The fourth step: tool management-staring, not staring.

When managing customers, it is obviously impossible to let things slide. If it is too strict, there will be side effects. People always like to take advantage of pressure, secretly throw away a page or scribble phone numbers, which I believe all colleagues have encountered. In order to improve the efficiency of the process, we need "staring at death" process management. Specifically, we can combine Internet management tools to weaken the sense of *, improve the standardization of management, and replace a large number of human resources management with standardized management tools. In order to optimize the management effect, Tuoke developed Tuoke, a management tool for Tuoke, which can be installed on any type of smart phone. Through the three versions of "Little Bee", "Commissioner" and "Manager", people in different corners of Tuo Hakka can manage and view Tuo Hakka in real time, including online check-in and check-out, real-time location tracking, indicator completion statistics and incentives.

This management and many other functions. Reduce the investment of management manpower and improve management efficiency in a digital way.

Step 5: Quality management-doing well is not the same as doing badly.

The most common lazy * is [just mix, * will always come out], which comes from the management's disapproval of everyone's work results. Just like e-commerce shopping, sellers need to accept the evaluation of goods in order to keep the motivation to maintain the high quality of goods. Similarly, the management needs to evaluate the work results of customers and form a quality management system. The evaluation results have an impact on the last salary settlement and the next priority employment, and form a traceable quality management record for everyone, whether full-time or part-time.

To sum up, expanding customer management is a complex project, and it is difficult to achieve results in a simple and rude way. Management should be intensive and refined, and methods should be diversified. At the same time, it should be noted that the management with changeable methods needs to grasp the main points of management and not do redundant management. In addition, management needs to be more standardized, and the burden of human resource management should be reduced through the Internet and tools, so as to achieve refined management, light management and practical management, and achieve high-quality customer management.