Maintenance Service Commitment 1 In order to ensure the legitimate rights and interests of automobile maintenance customers and provide customers with high-quality, convenient and fast services, China Automobile Maintenance Industry Association and local automobile maintenance industry associations jointly issued the following initiatives to national automobile maintenance enterprises:
First, the slogan of Quality Service Month:
Law-abiding, honesty-oriented, respecting customers, standardizing services and building brands.
Ensure quality, fair competition, civilized production, energy saving and emission reduction, and green maintenance.
Two, automobile maintenance enterprises to make the following commitments to customers:
1, hospitality. Firmly establish the concept of "quality first, customer first", standardize the service language, be polite and humble, strive to meet customer needs, and provide convenient and efficient services for customers.
2. Respect customers. Establish customer files and follow up and visit regularly; Take the initiative to solicit opinions and carry out reminder services; Respond to customer inquiries and eliminate customer doubts.
3. Integrity. Adhere to honesty and trustworthiness, sign and faithfully perform automobile maintenance contracts fairly, and do not increase or decrease business items without authorization to safeguard the legitimate rights and interests of customers.
4. Accept supervision. Consciously accept administrative supervision, public opinion supervision and social supervision; Seriously accept complaints and properly solve problems.
5. The charge is reasonable. In strict accordance with the relevant provisions of the state, the expenses shall be settled reasonably and invoices shall be issued according to law. It's true. Ensure that the channels for purchasing accessories are authentic and reliable, and ensure that certified and qualified accessories are used.
6. operate according to law. Abide by national laws, regulations and rules, and correct business behavior.
7. Ensure quality. Full implementation of national standards, industry standards and automobile maintenance quality assurance system, conscientiously do a good job in automobile maintenance inspection records, and issue automobile maintenance factory certificates according to regulations.
8. Civilized production. Do a good job in civilized production and safe production, prevent pollution, protect the environment, and constantly improve service facilities and service functions to make the factory clean, beautiful environment and reasonable layout.
9. Comply with motor vehicle maintenance service specifications. In the production and business activities, in accordance with the requirements of the "Motor Vehicle Maintenance Service Specification", the operating specifications, charging standards and supervision telephone numbers are made public.
Signature and seal of commitment unit:
20xx March 19
In order to effectively improve the work style, realize the purpose of serving the people wholeheartedly, provide enthusiastic service for the rapid development of Dongtou economy, and create a good fire safety environment, we hereby make the following commitments to the society:
1. The project approval commitment period is shortened by half. The original general work 10 working day for the fire protection design review of building engineering (interior decoration) has been shortened to 5 working days; The acceptance of construction projects was shortened from 17 to 10 working days, and the declaration of fire control acceptance was shortened from 5 working days to 2 working days. If the drawings and materials are inconsistent, a Notice of Supplementary Submission of Drawings and Materials shall be issued within 3 working days after acceptance, and the applicant shall be notified to make supplementary submission. The examination and approval period shall be calculated from the date when the drawings and materials are completed.
Second, it conforms to the principle of urgency; Do what you can if you meet the requirements, and notify the unit once if you don't meet the requirements, pointing out how to rectify.
Three, put an end to the refusal to intercede, the project declaration shall be declared by the construction unit, and the construction and design units shall not be entrusted.
The above is the commitment of our brigade to serve the people and facilitate the work of the masses to ensure the satisfaction of the masses. Please supervise and publicize to the relevant reporting units, so that the reporting units can clearly declare the information needed for the project in advance and facilitate the work of the masses.
Maintenance Service Commitment Article 3 Our unit legally purchased mobile phone products in Chinese mainland according to the Provisions on the Responsibility for Repair, Replacement and Return of Mobile Phone Products (referred to as the "Three Guarantees Provisions").
Mobile phones, due to quality and performance failures, can enjoy the services promised by our unit.
1. Within 7 days from the date of purchase, the mobile phone host has a "performance failure" listed in the Performance Failure Table of Mobile Phone Products. You can choose to refund the payment in one lump sum according to the invoice, or you can replace the mobile phone with the same model and specification or repair it. Refund and replacement are the responsibility of the dealer at the place of purchase.
2. During the period from the 8th day from the date of purchase to15th day, the mobile phone host has a "performance failure" listed in the Performance Failure Table of Mobile Phone Products. You can choose to replace the mobile phone host of the same model and specification or repair it.
3. Within one year from the date of purchase, if the mobile phone host has a "performance failure" listed in the Performance Failure Table of Mobile Phone Products, and it still cannot be used normally after two repairs, you can replace the mobile phone host of the same model and specification with the effective maintenance record provided by the repairer in the warranty card. 4. The battery is valid for 6 months from the date of purchase; Charger and charging stand for one year; Headphones are three months old. If it is replaced twice within the validity period of the three guarantees and still cannot be used normally, it can be returned. If sold separately, the payment will be refunded in one lump sum according to the bid price. The dealer in the sales office will provide you with the return service. In order to get the benefits of "guaranteed repair, replacement and return" provided by our company, please: 1. You must truthfully and carefully fill in the three-guarantee certificate and submit it to the point of purchase. 2. Please bring the original warranty card and invoice when repairing (the warranty card and invoice must be filled in by the machine selling unit and stamped with the official seal, and shall not be altered, otherwise it will be invalid). The IMEI sticker on the back of the mobile phone fuselage shall not be torn off, otherwise it will be regarded as private maintenance and will not be guaranteed. 3. Within the validity period of the three guarantees, the user must issue a purchase invoice and a valid three-guarantee certificate in order to enjoy the right to replace and return; If the user cannot issue a valid three-guarantee certificate and purchase invoice, the 90th day after the factory date will be the warranty start date, and the warranty will be free within one year.
4. Within seven days from the date of purchase, due to quality reasons, there are performance failures listed in the performance failure table of mobile phone products stipulated by the state, and after verification by our unit, consumers can return the goods to the original place of purchase with official invoices and valid three-guarantee certificates.
5. In case of performance failure listed in the Performance Failure Table of Mobile Phone Products stipulated by the State due to quality reasons from the 8th day to the 5th day from the date of purchase, an official invoice and a valid three-guarantee certificate proving the date of purchase shall be issued. You can directly replace the faulty part with the user (if the mobile phone is faulty, just replace the faulty head, its accessories, decorative nameplate, etc.). Will not be replaced). At the same time, the original of the old three-guarantee certificate and the copy of the purchase certificate (invoice or receipt) will be recovered, and the service provider will replace the new three-guarantee certificate. The mobile phone service record sheet will indicate the IMEI number of the replacement mobile phone or the serial number of the replacement accessories, write down the date and affix the official seal of the company, so that customers can receive after-sales service from here. The authorized point shall clearly indicate the fault, and return the official invoice or copy of the purchase date, valid three-guarantee certificate and detailed user information (name, contact number and purchase time) to the dealer together with the mobile phone. After the failure occurs, the three-guarantee certificate and user information must be verified in the service, and it is responsible for replacing the mobile phone with the same model and specification.
6. The warranty period is within 7 days from the date of purchase, within/0/5 days from the date of purchase, and within one year from the date of replacement for a new machine.
7. If the faulty machine is repaired for more than 7 days during the warranty period, the spare machine shall be provided to the user free of charge, but the model of the spare machine and its accessories must be indicated on the work order, and the spare machine shall be recovered after the original machine is repaired.
Commitment: XXX
Time: XXXX, xx, xx, xx, xx.
Maintenance service commitment Article 4 The LED lamps provided by our company are all produced by our company, and we provide after-sales service guarantee (spare parts supply and technical support guarantee). The company's after-sales service department has professionally trained technicians to provide 24-hour response service. Under the double guarantee of manpower and material resources. Our company will provide the following free services (except man-made damage):
(a) to provide free on-site maintenance services during the warranty period according to the manufacturer's warranty regulations;
(2) Provide replacement and maintenance services for LED lamps that fail during the warranty period free of charge;
(3) Providing pre-sales and after-sales technical consultation free of charge;
(4) Provide regular tracking and maintenance free of charge;
The specific services are as follows:
I. Warranty of LED lamps:
According to the warranty period of our company, we will provide free warranty for the whole lamp within two years.
Second, the mode of transportation.
After the product is purchased, our company will first contact the specific person in charge of the user to confirm the delivery time and requirements;
Secondly, within the specified time, the products will be delivered to your company according to the agreement of both parties;
3. The products provided shall be guaranteed to have outer packaging, and the appearance of the packaging shall be undamaged and unopened; Fourth, after the goods arrive at your company to confirm that the model and quantity are correct with the contract, install and debug them; Fifth, the product packaging and all product accessories are owned by your company and handled by yourself;
Sixth, when the products are delivered to your company for unpacking acceptance, if there are defects, spare parts, random tools, accessories and the products themselves are damaged, our company will be responsible.
Third, delivery time.
After signing the purchase contract, our company will contact the specific person in charge of your company to confirm the delivery time and requirements, and deliver the goods within the working days stipulated in the contract.
Due to natural disasters such as floods and fires, and irresistible factors such as delayed supply by manufacturers, the production in the contract is caused.
If all or part of the goods cannot be delivered on time, our company will inform you in writing and by telephone within three days, and provide the exemption certificate. After obtaining the consent, we will clearly put forward the solution and delivery time.
Four. Installation and commissioning services
Our company has a 24-hour after-sales hotline for consultation. When your company appoints technicians for installation. You can consult our technicians through the after-sales hotline, and we will patiently communicate with you for any problems that may arise during the installation process, so as to carry out the independent installation process in the future.
Five, LED lamps and lanterns free warranty period (except man-made damage)
Free warranty during the two-year warranty period.
That is, within two years (inclusive) from the factory date of the product (subject to the official shipment date, hereinafter referred to as the "shipment date"), if the purchased product is dead or the light is not on, etc. Our company will carry out maintenance for free.
The response time of product fault service during the warranty period of intransitive verb
1).24-hour service hotline:
The technical service department of our company has a 24-hour service telephone number: you can call the business manager's mobile phone directly without rest on holidays.
2).30 minutes telephone reply:
After the quality problem is called, our engineers will contact the person in charge of your company within 30 minutes to understand the fault phenomenon, determine the maintenance items and propose solutions.
3).7 days *24 hours working system
Our company's technical service telephone hours: Monday to Sunday, 24 hours, holidays as usual.
The technical consultation service hours are normal business hours: Monday to Sunday, 8: 00- 18: 00.
Seven, fault repair time limit
If the products provided by our company have quality problems caused by non-human factors or improper use during the warranty period, our company will repair them within 4 working days.
Eight. others
Detailed product warranty period and detailed rules shall be subject to the contract signed by both parties.
Maintenance service commitment Article 5 Our company not only pays attention to quality, but also pays attention to customer satisfaction of after-sales service. The company has set up a special after-sales service and quality complaint department, and there are more high-quality service personnel to deal with users' various service needs full-time, so that users can have no worries and get high-quality all-round service and guidance. Our company promises the following services:
1. Free installation and debugging: During the buyer's installation of our products, our company will send personnel to provide free on-site service to help users solve related technical problems and install and debug factory equipment with users. For the technical problems caused by the quality of our products, our company will solve them promptly and quickly. For the problems caused by users' own technical conditions or design negligence, our technical service personnel will try their best to help users solve them.
2. Provide complete equipment technical data free of charge: Our company will provide users with detailed technical data and technical parameters of ex-factory equipment at the same time, and help users analyze and digest relevant data to fully grasp the characteristics and performance of the equipment.
3.24-hour service in place: Our company has service agencies all over the country, all of which are professionals with intermediate or above titles and have received professional and technical training. After receiving user feedback, we guarantee to provide 24-hour on-site service. In addition, a semi-annual inspection system has been established to fully understand users' needs and improve product performance.
4. The warranty period is 12 months. Lifelong maintenance: the warranty period is 12 months after the last batch of equipment is delivered. If there are quality problems during the warranty period, the company will implement three guarantees, including repair, replacement and return. After the warranty period expires, if the user needs to repair or replace the equipment, our company can also arrange personnel to go there for a fee only.
5. Free training for users' operation and maintenance personnel: Our company will train users' operation and maintenance personnel free of charge during equipment production or after equipment delivery. The general training time is 3 working days, and the number of trainees is specified by the user. The training content is specially set for users, such as equipment overhaul, maintenance operation, replacement and maintenance. The training lecturers are all experienced engineers of our company, and the schedule can be decided by users.
6. Provide spare parts at any time: More than 500 marketing agencies have been set up in large and medium-sized cities focusing on provincial capitals. After the warranty period expires, the spare parts required for maintenance shall be provided at the ex-factory price.
7. Long-term free technical support: provide long-term free technical support for users who buy our products, and provide the best upgrade plan when users need to provide equipment modification, so that users can make maximum use of existing equipment, save money and complete the upgrade of distribution system.
Maintenance service commitment Article 6 As the designated unit of automobile maintenance, we solemnly promise within the validity period of the designated maintenance service:
A, maintenance quality assurance commitment
1. The spare parts, spare parts and other materials used meet the national standards, and fake and inferior products are not used or shoddy, and the old ones are replaced with new ones.
2. The warranty period of our brand-new car is 2 years or 60,000 kilometers.
3. The warranty period of replaced spare parts (excluding wearing parts) is 1 year or 20000 km.
4. The quality guarantee period of the replaced vulnerable spare parts is 6 months or 10000 km. Wearable parts refer to filters, appearance parts, light bulbs, control switch buttons or knobs, door handles, brake pads, clutches, rubber parts (the warranty period of wiper blades is 1 month or1000km), tires and glass.
5. Implement Article 37 of the Regulations on the Administration of Motor Vehicle Maintenance, Order No.7 of the Ministry of Communications in 20xx, and implement the quality guarantee period system after the completion of motor vehicle maintenance. The warranty period for vehicle repair or assembly repair is 20,000 kilometers or 100 days; The quality guarantee period of secondary maintenance is 5000 kilometers or 30 days for the vehicle; The quality guarantee period of first-class maintenance, minor repairs and special repairs is 20xx km or 10 day.
6, after the completion of motor vehicle maintenance quality inspection, maintenance quality inspection personnel shall issue the "motor vehicle maintenance completion factory certificate". Mileage and date indicators within the warranty period shall be subject to the first one. The warranty period of motor vehicle maintenance quality is calculated from the date of completion of maintenance and delivery.
Second, the maintenance fee preferential commitment
1. Party and government organs, institutions and social organizations in Zhangzhou City and District shall be provided with the bid-winning quotation sheet for fixed-point maintenance and procurement of official vehicles from 20xx to 20xx in time for the contractor to inquire.
2, consciously abide by the price concessions and quality warranty commitments, maintenance time concessions, the winning brand car is not higher than 20xx-20xx annual official car of the party and government organs, institutions and social organizations in Zhangzhou.
80% of the purchase price of point maintenance; Non-winning brand cars are not higher than 80% of the company's quotation standard.
3, maintenance, key maintenance, in order to save money, really need to replace spare parts, use qualified products or genuine products. From 20xx to 20xx, in the fixed-point maintenance procurement of official vehicles in Zhangzhou city, district party and government organs, institutions and social organizations, the cost of maintenance spare parts and materials shall not be higher than 90% of the bid price; Non-winning brand cars are not higher than 90% of the company's quotation standard.
Third, the service commitment.
1, implement an open, transparent and reasonable price system, never falsely report engineering parts, and use ex-factory parts.
2. Provide fast professional maintenance service, implement green channel for reserved vehicles, give priority to on-site maintenance, and provide free cleaning and vacuuming service for finished vehicles.
3. One-stop services such as proactive maintenance reminder, free annual inspection and insurance agency.
4. Provide 24-hour out-of-town assistance service, and within the urban area of Zhangzhou (longwen district and xiangcheng district), the rescue fee and towing fee are exempted, and free door-to-door pick-up service is provided at the request of customers.
5. Provide free testing service and related maintenance once every quarter.
6. Establish detailed vehicle maintenance files, provide daily free maintenance and technical consulting services to ensure that vehicles are in good condition.
This letter of commitment is valid from the date of our signature to 65438+20xx February 3 1 day.
Seal of Commitment Unit:
date month year
Commitment letter of automobile maintenance service
Zhangzhou Zhong Ying auto sales service co., ltd
2008 1 month
In order to protect the rights of both parties and improve the quality and safety of the company's official vehicles, it is required that the designated maintenance unit of the company's official vehicles give a warranty commitment to all vehicles maintained. The details are as follows:
First, the quality and price commitment of maintenance parts
(1) All automobile maintenance parts meet the quality requirements of standard parts of automobile 4S shop.
(two) the price of all vehicle parts can not be higher than the price stipulated by the standard parts of the automobile 4S shop.
Second, the quality assurance commitment period
(1) The warranty period for vehicle repair or engine assembly repair is 20,000 kilometers or 6 months (including the warranty period for painted parts is 1 year).
(2) The repair warranty period of the gearbox, transfer case, front and rear axles and other assemblies is 5000 kilometers or 3 months.
(3) The warranty period for minor repairs and special repairs is 20xx km or 1 month.
(4) The above-mentioned warranty period is 50% for vehicles running under harsh conditions such as mining areas and mud roads.
Three. Description of quality assurance commitment
(a) The mileage and date indicators within the warranty period shall be subject to the first one.
(2) The vehicle maintenance warranty period is calculated from the date of delivery after maintenance.
(3) During the quality guarantee period and the promised quality guarantee period, if the vehicle can't be used normally due to maintenance and parts quality, and the repairer can't or can't provide relevant evidence that the vehicle can't be used due to non-maintenance reasons within 3 days, it will be repaired without compensation in time.
(4) During the quality guarantee period, if the vehicle cannot be used normally due to the same fault (or maintenance item) after two repairs, the maintenance station will refund the direct working hours and material expenses of the user for repairing the fault.
Fourth, there is no warranty.
(a) logo is the cause of early or abnormal wear and damage caused by improper use and operation.
(2) Identification is premature or abnormal wear and damage caused by human factors such as lack of oil and wrong oil.
(three) identification is improper use, such as artificial short circuit, damp caused by generator components or lines and other parts damage.
(4) Failing to come to the factory for maintenance according to the mileage specified in the warranty card.
(5) Vehicles that cheat during the warranty period.
(six) quality problems during the warranty period, without the consent of the factory identification, disassembly damage.
(seven) there are all kinds of abnormal sounds, alarms and abnormal situations in the process of driving, and it is not timely to stop and check and eliminate them, which causes direct and expanded damage and causes secondary failures.
(eight) after the failure of the vehicle, deliberately destroy the original state of the failure, resulting in the failure can not be identified.
(nine) due to external environmental reasons (such as natural disasters, chemical corrosion, etc.). ) causing damage to the vehicle.
Commitment:
Unit:
time
Maintenance service commitment Article 8 In order to provide good after-sales service to customers, maintaining and upgrading a good brand is the key. In order to cooperate with your customer service work, and to show our willingness to cooperate with your company, according to the national regulations, the bidding documents provided by your company and the spirit of the project warranty and warranty clauses in the contract, if our company wins the bid for the curtain wall project of the podium of Beibu Gulf International Hotel, we will solemnly promise you the following maintenance services:
1. First of all, our company will abide by the national regulations, contract terms and bidding documents, ensure the quality and quantity, complete all the work within the scope of project responsibility as scheduled, and fulfill the warranty obligations according to the contract.
2. In case of quality maintenance within the scope of the contract due to our reasons during the warranty period, we will bear all the maintenance expenses by ourselves.
3. During the warranty period of the project, if the project needs maintenance due to reasons within our construction responsibility, we will send the maintenance rectification plan to your company within a reasonable time according to your requirements, and carry out maintenance according to the maintenance plan confirmed by your company. If our company fails to carry out the maintenance according to the above requirements, you have the right to entrust any professional repairer to carry out the maintenance, and the expenses will be calculated independently according to the professional repairer's valuation. After our confirmation, the cost will be paid directly to our company from our project settlement, quality guarantee or other funds.
6. During the warranty period of the project, when you inform us in writing that we are responsible for the maintenance of a certain task, we will listen carefully to the requirements of the relevant personnel of your company in terms of command, dispatch and dress, provide thoughtful services and be on call to ensure the quality and effect of the project maintenance.
Bidder: Guangxi Construction Engineering Group No.1 Construction Engineering Co., Ltd. (Seal)
Person in charge or client of legal person (signature or seal):
Date: Year Month Day