(1) When customers enter the door, every property consultant they see should take the initiative to say "Welcome to * * * * *" to remind other property consultants to pay attention.
(2) The property consultant immediately came forward to receive it warmly.
(3) Help customers pack rain gear and put clothes and hats.
(4) Through casual greetings, identify the authenticity of customers, and know where customers come from and the media they accept (from what media or from outside).
(5) Ask customers whether they have contacted other property consultants. If he is a client of other property consultants, please wait a moment and be received by the property consultants; If it's not the clients of other property consultants or the property consultants are absent, introduce the clients enthusiastically.
Second, after greeting, you can briefly explain the project (such as orientation, building height, configuration, surrounding environment, etc. ) cooperate with the real estate model to let customers form a general concept of the project. According to the sales route planned at the sales site, with sales props such as light boxes, models and model rooms, introduce the products naturally and emphatically (focusing on the location, environment, transportation, supporting facilities, housing design, main building materials, etc. ). In the process of explaining the model, you can inquire about the customer's needs (such as area, purchase intention, etc. ). After explaining the model, you can invite him to visit the model room. In the process of visiting the model room, the property consultant should make some auxiliary introductions around the advantages of the project to cater to customers' preferences.