Six skills of communicating etiquette with foreigners. In communication, observing common etiquette and maintaining good manners can increase people's goodwill towards you and improve your communication skills. Communication etiquette with different people is also different. Here are six tips for communicating with foreigners!
Six tips for communicating etiquette with foreigners 1No. 1 Tip: I want to make an appointment with Mr. Li.
When you plan to visit a customer on a business trip overseas, you must inform the other party by letter first. Before going abroad, confirm the date and purpose of the visit to the other party by telex or telephone.
If it is a temporary visit, you should also tell her through the arrangement of the other party's secretary: "I want to make an appointment with Mr. Li." I want to make an appointment with Mr. Li. Let the other party be prepared for your visit, and then you will be in the mood to negotiate with you.
The second trick: show goodwill and welcome to the communication opponent-I will arrange everything.
If communication is initiated by you, providing all conveniences to your opponent can make communication in a friendly and harmonious atmosphere from the beginning.
Especially when your communication partner comes from afar, you enthusiastically tell him, "I will arrange everything." I'll arrange everything. ) not only shows your sincerity, but also allows him to concentrate on communicating with you without worrying about trivial matters such as accommodation.
The third measure: avoid interfering with communication-don't interrupt during the meeting!
If the communication place is your company, please remind your subordinates not to interfere unnecessarily in the communication process. Because too much interference will affect the willingness and enthusiasm of communication.
The fourth measure: obey the etiquette-behave yourself!
When communicating, you can still observe general etiquette and keep good manners, which can increase people's goodwill and cooperation with you. In addition, bad sitting posture and glance left and right when the opponent speaks are enough to make people have a bad impression on you and reduce their interest in negotiating with you.
Step 5: admit mistakes in time.
If you obviously made a mistake and caused great or small harm to others, an apology "I'm sorry." It's my fault. " Sorry, it's my fault. ) usually get forgiveness from the other side.
Even if he is really upset, at least he can ease his mood a little. Making unnecessary excuses can only add fuel to the fire and expand the trouble.
The sixth trick: complaining is not unreasonable-I want to complain.
Complaining about something in an angry tone is likely to make people feel disgusted and have the opposite effect. The waiter served the wrong dish, the hotel waitress forgot to tidy your room, and the goods delivered were not what you specified in your order at all ... Wait, it's really annoying.
But anger can't solve the problem. It's best to tell each other calmly and firmly "I want to complain" (I have a complaint. ) Then tell him what happened.
Communication etiquette with foreigners: 6 tricks and 2 necessary skills to communicate with foreigners;
1. Express goodwill and welcome to negotiate with customers-I will arrange everything.
If the negotiation is initiated by you, providing all conveniences to the other party can make the communication in a friendly and harmonious atmosphere from the beginning.
Especially when your negotiating client comes from afar, you enthusiastically tell him, "I will arrange everything." (I will arrange everything), which not only shows your sincerity, but also allows him to concentrate on communicating with you without worrying about accommodation, food and other trivial matters.
2, communication should avoid interference-don't interrupt during the meeting!
If the communication place is in your company, please remind your subordinates not to interfere unnecessarily in the communication process.
Because occasional interference will affect the willingness and enthusiasm of both parties, and it will also make customers feel that your arrangement is not reliable.
3, observe etiquette, behave appropriately-behave appropriately!
When communicating, you should still observe the general etiquette and keep good manners, which can increase people's goodwill towards you and improve your communication efficiency.
In addition, bad sitting posture and glance left and right when the opponent speaks are enough to make people have a bad impression on you and reduce their interest in negotiating with you.
Admit your mistake in time-it's my fault.
If you obviously made a mistake and caused great or small harm to others, apologizing can usually win the forgiveness of the other person.
Even if talking to the other party is really annoying, it can at least ease the mood a little, and finding unnecessary excuses can only add fuel to the fire and expand the trouble.
The information must be complete-we have brochures in English.
Specific projects are usually more convincing than oral descriptions.
When customers hear you say "We have handkerchiefs in English" (we have brochures in English) or "Please take this as a sample" (please take this as a sample), they will definitely increase their interest and ask you many questions related to the product.
Therefore, it is particularly important to prepare the necessary information before the meeting, which will not only let customers know that you are fully prepared, but also make your negotiation more effective.
6. Relieve the tense atmosphere-how about taking a break?
When the meeting is in a dull and tense atmosphere because of its length, it is impossible to achieve satisfactory results in a meaningless stalemate.
If you can say, "How about taking a break?" Without interrupting each other. How about taking a break? ) The other party will accept it gladly, and the tense atmosphere will be solved immediately.
When you return to the conference table, you can continue to communicate with clear ideas.
7. Be a considerate host-you can use our office equipment if necessary.
If the negotiation is held in your company, in addition to providing a comfortable place for the communication opponent, you should try your best to cooperate with your opponent and provide him with services and equipment that are helpful for communication.
For example, tell him to use our office equipment if necessary. ) This will definitely give the other party an impression of cooperation.
8. Ask the other person's opinion-what's your opinion?
Everyone wants their opinions to be taken seriously. When communicating with others, you can always add "What's your opinion?" In addition to expressing your thoughts. What's your opinion? )。
Or "I want to hear your thoughts on this issue." I'd like to hear your views on this issue. ) not only makes the other person feel valued, but also allows you to reach an agreement gradually because of the exchange of ideas.