To improve the after-sales service level of enterprises, performance appraisal can be used to encourage customer service personnel to take customer problems seriously. You can also record the customer's telephone information in the CRM system through the combination of CRM system and call center. As long as the customer calls, the CRM system automatically pops up the customer information, and the customer service staff who answers the phone can grasp the customer information at the first time. When customers talk to after-sales service personnel, they feel at home. About CRM system, you can visit official website.
Basic situation of Suning logistics
Suning Logistics has completed the network layout of more than 280 prefecture-level cities such as Chinese mainland, Hongkong and Japan. It is estimated that by 20 15, Suning Logistics will build 12 automatic sorting centers, 60 regional logistics centers, 300 urban distribution centers and 5,000 community distribution stations, and gradually open its logistics resources and capabilities to the society. Suning has delivered 23 self-built regional logistics centers, and nearly 14 of them are under construction, with a total storage area of nearly 4 million square meters, exceeding 5,000 vehicles, reaching 20,000 vehicles in the peak period, and the average daily delivery volume exceeds 3 million pieces. In order to develop express delivery business, Suning Logistics upgraded the original SAP system to LES system, which can support diversified logistics business. Under the guidance of the industry authorities, Suning Logistics has actively applied for express delivery licenses, and has obtained domestic express delivery licenses in more than 200 cities and the only international express delivery license for e-commerce companies. In 20 14, Suning Logistics launched special products such as express delivery, half-day delivery and three deliveries a day, and constantly improved the logistics network layout covering urban and rural markets. The 200,000-square-meter Nanjing Yuhua Phase II automatic warehouse under construction by Suning has a storage capacity of about 6.5438+0.5 million SKUs and 20 million commodities, with a daily shipment volume of 6.5438+0.810.000 million. 2014165438+1On October 24th, Suning Logistics Cloud Integrated Information Service Platform officially became one of the first batch of 10 logistics information service platforms recognized by China, which is also the only e-commerce logistics enterprise shortlisted. At the signing meeting of Suning's 20 15 annual target responsibility book, Chairman Zhang proposed that Suning will fully open the logistics cloud, and in 20 15, Suning's logistics storage area will reach 5 million square meters, and more than 90% of towns and villages will achieve the next day's goal, and fully open low-cost, high-quality and wide-coverage storage and distribution capabilities to platform merchants and suppliers.
How to improve the efficiency of special logistics and save costs
Dedicated line logistics is called dedicated line because the direction of origin and destination is very clear.
It goes without saying that you should have a lot of experience in shopping or carpooling.
In fact, efficiency and cost are the most important.
In the distribution process, there are several effective methods to reduce or control the distribution cost.
1 determine the coverage of the receiving outlets, so that each receiving outlet can actively contact more regular customers to form a unified delivery time, which needs to be designed according to the driving route of your vehicle. For example, customer A is at 14 every afternoon, neighboring customer B is at 14: 30, and the next customer C is at 15: 00. In this way, for each customer, it will reduce the dispatch of cars at any time caused by empty driving or temporary orders. The money saved each time will be small, but it will be huge in one month.
According to the driving route and the approximate frequency of planning, the vehicle cost standard is formulated, including the subsidy for the driver to pick up the goods, so that the driver's income is linked to the freight charged and the number of customers charged. Therefore, drivers will also consider cost control while considering their own income. This standard can't be successful at once, and it needs long-term checks and balances between drivers and salesmen.
In fact, trunk lines also have a problem, that is, the control of departure time. In the final analysis, controlling the departure time is to control the arrival time of vehicles. If it is a vehicle that arrives during the day, it is difficult to achieve immediate delivery after unloading, and it is often necessary to wait until the next day. There will be a half-day delay at this time. In the eyes of customers, this is a day late. Therefore, many mature special lines generally control vehicles to arrive at night as much as possible, unload goods and tally at night, and the vehicles will start to turn around the next morning. Customers can receive goods in the morning or in the morning.
The problem of delivery is relatively simple to pick up the goods. If you can know the cargo information loaded by the vehicle in advance after departure, you will have enough time to make the delivery route for the next day. After getting familiar with it, you can even pick up the goods inadvertently, which greatly saves the cost increase caused by picking up the goods alone. What we pay more attention to here is the knowledge of information in advance and the familiarity with city streets. Without information, knowing where to send it, and knowing the road traffic situation, it is impossible to make a delivery route. Generally, people who do this dispatching position are often old drivers or people in the industry who have worked in this city for a long time.
Therefore, the most important thing is to solve the problem of raising efficiency and reducing costs at both ends, and consider the time arrangement of trunk lines, so as to finally improve efficiency and reduce some costs.
What I said above sounds simple, but it is very difficult to implement.
First of all, for the communication with customers, we need the joint efforts of Qixin, and one person is in charge, not only the planning of distribution routes, but also the vehicle layout of different distribution outlets.
How to solve the conflict between trunk freight volume and departure time is also very important.
Arrangement of loading and unloading personnel after arrival, speed and accuracy of tally.
The timing of short-term delivery of pick-up vehicles is a small link in a big problem, but without any link or any small link, the overall efficiency will be greatly affected.
2065 438-2005 How much is the undergraduate salary of Suning Logistics Management?
1. Scenario analysis of supply chain and logistics mode, establishment of model, analysis and comparison of cost and service level. For this, I mainly ask you about the future development of logistics. And how to reduce costs, if you serve, you can learn some technical terms. 2. Study the process from the first kilometer of storage operation to the last kilometer of distribution in supply chain. ...
Several questions about the job interview of freshmen logistics management in Suning! ! Urgent! !
1. Scenario analysis of supply chain and logistics mode, establishment of model, analysis and comparison of cost and service level.
In view of this, I mainly ask you about the future development of logistics. There are ways to reduce costs and services. You can search Baidu and know some technical terms.
2. Study the problems in each process from the first kilometer of warehousing operation to the last kilometer of distribution in the supply chain, provide the optimization scheme, provide the basis for logistics decision-making, and continuously improve the logistics service level;
Don't say it's an interview Logistics veterans who have worked for more than ten or twenty years can't solve it. Just look at the information.
3, logistics project management, joint relevant departments to promote the project according to schedule and regular review.
The main question is whether you have engaged in logistics projects. This is very important. If you have it, it's easy. Just say it again according to your industry. If not, download it from Baidu and see what others say. You recite it.
How to control logistics storage cost
It should be noted that the reduction of warehouses and the concentration of inventory may increase the transportation cost, so the layout of warehouses should be considered from the comprehensive perspective of transportation cost, storage cost and distribution cost to minimize the total logistics cost. Adopt modern inventory planning technology to control reasonable inventory. Such as material demand planning (MRP), manufacturing resource planning (MRP2) and just-in-time (JIT) production and supply systems, are used to reasonably determine the optimal inventory of raw materials, products, semi-finished products and finished products in each logistics link, guide the operation of logistics systems under the modern logistics concept, and minimize inventory level, waste and space occupation. Use the storage theory to determine the economic and reasonable inventory and realize the optimization of goods storage. Commodities need to go through several stages from production to customers, and almost every stage needs to be stored. How much inventory is reasonable at each stage? How often do you need to replenish your stock in order to ensure supply? How much can I buy at a time to achieve the goal of minimum cost? These are all problems of determining inventory, which can be solved in storage theory. Among them, the widely used method is the economic order batch model. Apply ABC classification management method in inventory management, do a good job in key management and inventory arrangement of inventory items, and improve storage efficiency. ABC classification management method conforms to the principles of "grasping the key minority" and "highlighting the key points", and is a relatively economical and reasonable common method in inventory cost control: Class A commodities with few varieties but high capital occupation should be taken as the key control objects and must be strictly controlled item by item; As a general control object, Class B materials can take different measures according to different situations; For class C materials, it is not the main control object, and generally only some simple control methods are needed. Strengthen the internal management of warehouses and reduce daily expenses. On the premise of ensuring the quality and safety of goods, better stack and store goods and save storage costs; Improve the utilization rate of warehouses and storage equipment, master the increase and decrease of storage capacity, and give full play to the use efficiency of warehouses; Improve the working efficiency of warehouse keepers in ventilation, stacking and drying, and reduce the expenditure of temporary wages; Maintenance, refueling, pest control, consignment, consignment, warehouse minor repairs and other expenses required for goods storage must be included in the plan to save use; Do a good job in warehouse inventory to minimize the loss of goods.
What experience does Wal-Mart have in reducing transportation costs?
Wal-Mart is the largest commercial retail enterprise in the world.
In the process of logistics operation,
It is its duty to reduce costs as much as possible.
The philosophy of.
Wal-Mart sometimes uses air transportation,
Sometimes by boat,
Some goods are also transported by truck by road.
In China,
wall
Horses are 100% adopted.
highway transportation
, so
How to reduce the cost of truck transportation
, is a problem facing Wal-Mart's logistics management.
Important issues, for which they mainly took the following measures:
1
、
Wal-Mart (American chain enterprise)
Use as big a truck as possible.
,
there are about
16
A meter-long container,
Longer than a container truck.
Or higher.
Wal-Mart (American chain enterprise)
Fill the truck,
The product is loaded from the bottom of the bracket to the highest position,
This is very helpful for saving.
Cost.
2
、
Wal-mart
The vehicle belongs to oneself.
,
The driver is also his employee.
Wal-Mart's motorcade has about
5000
Non-driver
Employees, and
3700
A few drivers, the team can reach every transport point every week.
7000
—
8000
Kilometers.
Wal-Mart knows,
Truck transportation is more dangerous,
There may be a traffic accident.
Therefore,
For the transport fleet,
Ensure security
It is the most important link to save costs.
Wal-Mart's slogan is "Safety first, courtesy first"
,
Not "speed"
Degree priority "
. During transportation, truck drivers obey the traffic rules very much. Wal-Mart regularly carries out transportation on expressways.
The motorcade made an investigation,
There is a company number on the truck.
If you see a driver driving illegally,
Investigators can use
Report the number on the car for punishment. Wal-Mart believes that if the truck does not have an accident, it will save the company's expenses.
Is to minimize the logistics cost, because safe driving,
The transport fleet created
300
Ten thousand kilometers is nothing.
Therefore, record.
three
Wal-mart
Adopt global positioning system
Locate the vehicle and let the dispatch center know at any time.
Where are these vehicles,
How far is it from the store,
How long will it take to send it to the store?
This estimate may be accurate enough.
hour
Wal-Mart knows-where the truck is,
Where are the products?
Can improve the efficiency of the whole logistics system,
Make a contribution to health
Low cost.
four
、
The logistics department of Wal-Mart chain stores,
24
Working hours, day or night, can be used for trucks and
Unloading on time. In addition, Wal-Mart's transport fleet uses the night to transport from the starting point to the destination, so it is done properly.
Receive the goods in the afternoon, transport them in different places at night, and deliver them to your door the next morning. Guarantee.
15
—
18
Finish in an hour.
The whole transportation process is an important measure for Wal-Mart to gain an advantage in speed.
five
After Wal-Mart trucks transport products to the mall, the mall can completely unload them without dealing with every product.
Check one by one,
This can save a lot of time and energy,
Accelerate the circulation process of Wal-Mart logistics,
Thereby reducing the cost.
Ben. There is a very important premise here, that is
Wal-Mart's logistics system can guarantee the products obtained by shopping malls.
It is a product that is exactly the same as the invoice.
six
Wal-Mart's transportation cost is lower than the supplier itself, so manufacturers also use Wal-Mart trucks.
Transport goods,
So the products can be transported directly from the factory to the shopping mall.
,
Greatly saves the storage in the process of product circulation.
Cost and transshipment cost.
Wal-Mart's centralized distribution center organically combined the above measures and made the most economical and reasonable arrangement.
So that Wal-Mart's transport fleet can run efficiently at the lowest cost.
of course，
There are many reasons behind these measures.
With hard work and sweat, I believe our local enterprises can also get inspiration from it and create a Wal-Mart-style miracle. ...& gt& gt
How to cooperate with the courier company to reduce the cost of sending things for a long time?
Long-term mailing and large quantity, you can talk to the person in charge of the local courier company about cooperation, and long-term cooperative mailing has discounts.