First, take customers as the center.

Customer-centered is the first principle of total quality management. Market economy has entered the era of "seller's market". If any enterprise wants to survive, it must take customers as the center and provide customers with satisfactory products or services, so as to obtain the motivation and source of survival and development.

Total quality management adheres to the principle of customer first, innovation and continuous improvement, so as to improve the quality of products or services and meet customer needs.

Second, the role of leadership.

The role of leadership is the second principle of total quality management. Total quality management is a full-time activity, involving senior, middle and grass-roots managers and all employees of enterprises. The most important thing is the attention and support of the decision-making level, which lacks the role of leadership. Total quality management is just a slogan in the end.

Third, full participation.

Total participation is the third principle of total quality management. QC group originated in Japan, and quickly spread and studied all over the world. The QC team is to bring all the staff into the small organization, and * * * will undertake the responsibility of quality management and quality improvement, which will bring great benefits to the enterprise. Therefore, full participation is the core of TQM.

Fourth, the process method.

Process method is the fourth principle of total quality management. Process method is to pay attention to all aspects of product production and management, study, analyze and improve it as a process, adhere to PDCA cycle improvement, and realize continuous quality improvement.

Verb (abbreviation for verb) system management.

System management is the fifth principle of total quality management. Quality management is not only a matter for the quality department, but also requires the participation of all departments of the enterprise to meet the needs of customers to the maximum extent.

Sixth, continuous improvement.

Continuous improvement is the sixth principle and the core idea of total quality management. In order to do a good job of continuous improvement, we should be good at using all kinds of advanced scientific management technologies and tools, including statistical technology and computer technology.

Seven, based on facts.

Taking facts as the basis is the seventh principle of total quality management. Any effective decision-making must be based on data and information, research and analysis, so that the formulated countermeasures are scientific, reasonable and effective, and any activities that deviate from the factual basis are meaningless.

Eight, mutually beneficial supplier relationship.

Mutually beneficial supplier relationship is the eighth principle of total quality management. Only by maintaining a mutually beneficial "win-win" relationship between enterprises and suppliers can we mobilize the initiative and enthusiasm of suppliers, enhance cooperation and lay the foundation for further cooperation between the two sides. Therefore, total quality management is not only a matter within the enterprise, but also should penetrate into the management of enterprise suppliers.