Honesty and pragmatism: This is emphasized many times in the corporate culture of RT Mart. In fact, this is a principle of being a man. If a person can't even do the most basic honesty, you can imagine how bleak his world will be. However, so far, China is not an honest society, which makes people feel extremely sad. As Teacher Luo said, in today's China, whoever talks about one penalty and ten penalties is selling fakes, and whoever always says that the refund is invalid is selling fake drugs. Once a person suddenly makes a promise and insists on it, everyone will suddenly feel that this person is weird, but in the long run, for a person, the advantages outweigh the disadvantages, and one day people will find out what he said. RT Mart is like this. What he said must be consistent with what he did. He has not experienced the early stage of RT Mart's development. It is conceivable that RT Mart's commitment in a society like China must have encountered many obstacles and difficulties in the early stage. Fortunately, RT Mart persisted, which is why he is now the king of this supermarket in China. In the minds of many consumers, he has formed the belief that shopping will definitely go to RT Mart. And all this, it is RT Mart's honest and pragmatic harvest.
Service support: this has been described before, so I won't explain it in detail here. To borrow an ordinary China saying, if one side is in trouble, all sides will support it. This has been implemented very well in RT Mart. Classes cooperate with each other, departments cooperate with each other, and stores cooperate with each other. Moreover, this kind of cooperation will not consider the profit problem too much, but will only solve the problems existing in sales faster and better.
Customer satisfaction: To tell the truth, it is impossible to estimate the customer satisfaction of 100% at present, but it is very good to reach more than 80%. Moreover, in the face of a constant stream of customers every day, RT Mart has really done a good job in this respect, especially the unconditional return. Although many enterprises have played this slogan at present, RT Mart started to implement it as early as a few years ago, and has been carrying it out to the letter. Unlike some enterprises, from one department to another, all departments go back and forth, just like kicking a ball, how can we satisfy customers without solving the problem? This is just one of RT Mart's cordial services. In addition, RT Mart is invincible in the retail service industry in China today.
Participate in management: RT Mart has no colleagues, only colleagues. Everyone regards the store as their home, which is really difficult to do, because work is to support the family, earn wages and learn some knowledge. Everyone has his own ideas, and RT Mart knows these, so all my colleagues are involved in the goods management of this class. If they have good ideas, they can also put them forward at any time. In order to better serve customers, the essence is to increase performance and promote sales.
* * * Growing Together: With the development of RT Mart, the first batch of veterans who entered the system are now senior leading cadres in RT Mart. When we were wearing that training suit, the first store we met always told us that ten years ago, our relatives were wearing such clothes and training at the training base in Shanghai. With the development of RT Mart, I have gone from class teacher to assistant manager, to Commissioner, and now to manager. Personal growth and development witnessed the growth of RT Mart.
Profit sharing: Social welfare in RT Mart is also very good. After all, it is a Taiwanese enterprise, with five insurances and one gold. Although it is not much, it is still a little higher than the average enterprise. Secondly, there will be quarterly awards every quarter, more or less according to the achievement of sales targets. There is also RT Mart's unique shareholding plan, which every employee can share. I can't remember my name. It's a good welfare. RT Mart shares some profits with his colleagues.
So much for RT Mart's basic ideas.