Service etiquette is an essential quality and basic condition for personnel in various service industries. Out of respect and friendship for guests, we should pay attention to the norms of appearance, appearance, manners, language and operation in service; Enthusiastic service requires the waiter to provide active and thoughtful service to the guests from the heart, thus showing the good manners and qualities of the waiter. Psychological quality requirements of tourism service personnel

Tourism service is more about face-to-face service between service personnel and consumers. Tourism enterprises take "everything is for the sake of passengers" and "guests are always right" as their tourism service purposes. Therefore, special occupations have special requirements for the psychological characteristics of service personnel, and the basic psychological quality of an excellent tourism professional should be cultivated from the following aspects.

(A) the psychological discomfort caused by the conflict between the personality and psychological characteristics of service personnel and professional requirements

(b) Social cognitive deviation and lack of respect from guests lead to employees' problem behaviors.

(C) interpersonal tension and corporate atmosphere disharmony, breeding adverse reactions of employees.

(d) "Unhumanized" management hurts employees' feelings and produces psychological frustration.