When writing a friendly reminder message about property fees, you should be polite, use polite words and indicate the details of the fees.

The model essay is as follows:

Dear xxx owner, due to your busy work, you can ignore paying a certain amount of property fees from a certain month to a certain month. Please pay promptly. I hope you need to make an appointment with us to pick them up. Thank you for your support. Have a nice day.

Dear owner of a certain unit: The unpaid property fee of your household from month to month is RMB (including late payment fee RMB). It's one day past the payment time. Please pay in the customer service center during your busy schedule, or call the customer service center to collect money or remit money to the company account. Thank you for your cooperation.

Matters needing attention in property fee collection

The first contact with customers is the beginning of establishing a good relationship. Don't be tough, and leave more humanized service feelings for customers. If the customer makes unreasonable demands, it is advisable to adopt the plan of delaying tactics. Even if we know the final result, we cannot compromise. If you refuse after the second contact, most customers can accept it.

If the owner has been vague about "it will be delivered in the near future" and "it will be delivered in these two days", then an effective time should be agreed with the owner, and the owner will be reminded after the time. This will not only make the owner feel a sense of urgency in time, but also make the owner who has been procrastinating feel that he has broken his word, and finally achieve the purpose of effective reminder.