Pharmacy 1 Advanced Personal Deeds Information
In recent years, under the leadership of hospital leaders, hospital pharmacies have focused on window quality service and pharmacy quality management, emphasizing the connotation construction of departments. Driven by Director Liu Sujuan, all members of the pharmacy further optimized the service process, improved the management system, regularly checked and corrected themselves, constantly strengthened their self-cultivation in the construction of professional ethics, and resolutely put an end to the occurrence of commercial bribery. In the current period of hospital development and construction, we should start from the whole hospital, form a good fashion of learning advanced, advocating advanced and striving to be advanced, strive to improve the civilized service at the window, and create a satisfactory medical environment for the majority of patients. All members of the Pharmacy Department have made great efforts to enhance their ideological and political awareness and sense of responsibility. Through training and study inside and outside the hospital, they have kept their responsibilities in mind and worked hard. They have made great progress in business and professional ethics, and at the same time strengthened the unity and cohesion of the department. Conscientiously implement the Drug Administration Law and relevant laws and regulations in the work, strictly control the quality of all aspects of drug acceptance, storage and use, put an end to errors, and ensure the safety of drug use; Strengthen the management of narcotic drugs and psychotropic drugs, strictly implement the relevant systems, strictly control the outbound, warehousing, storage, distribution and use of narcotic drugs and psychotropic drugs, and prevent them from flowing into illegal channels; Strengthen the quality education and professional knowledge training of department members, and constantly improve the ability to serve the society, hospitals and patients; Strengthen the awareness of quality service, put an end to the phenomenon of being raw, cold, hard, top and push, and make the window service light up; Pay close attention to service discipline, be on duty on time, open the window, be dignified and generous; Strictly enforce the prescription? Four checks and ten pairs? Work rules, be kind at work, stick to your post and do your duty; Patiently answer patients' questions and use civilized language correctly.
Pharmacy ***8 people, all lesbians, including party member 1. Everyone strictly abides by various rules and regulations in their respective posts, and manages drugs to the maximum extent on the basis of ensuring clinical medication. There has never been a major drug injury incident. In the activity of striving for excellence, party member set an example everywhere, taking the lead in setting an example and playing an exemplary role.
The operating performance of pharmacies has obviously improved this year, but we are not complacent. We will intensify innovation and strive to make the operating performance of pharmacies reach a new high in a short time.
In the future work, we will always focus on strengthening the cohesion of departments and improving service quality, always serve outpatients and patients with a rigorous and efficient working attitude, and make unremitting efforts for the development of hospitals.
Advanced personal deeds of pharmacy II
On this small counter in the chain store service park, beautiful and handsome pictures were drawn, and ordinary posts made extraordinary achievements, becoming the three flowers of Zhongfengyuan Pharmaceutical, a large pharmacy chain in southern Anhui.
There are many high-rise buildings around the store, with a large flow of people, many enterprises and institutions, and white-collar workers and blue-collar workers in groups. Faced with such a high-end consumer group, the store has made great efforts in quality service since its opening. The three employees give full play to their professional knowledge to provide customers with professional and high-quality services and do a good job in brand articles.
Sincerity is the foundation of service. The three female employees in the store are eager to work in one place, insist on serving the people and taking pains to take the blood pressure of customers. Answering customers' consultation and medication guidance; Do a good job in registering the shortage of drugs, and inform customers as soon as the drugs arrive in time, so that customers can deeply feel that Fengyuan Pharmacy really cares for them everywhere and puts the interests of customers first everywhere. A master of laid-off workers who lives near the store, both husband and wife suffer from diseases such as hypertension and hyperlipidemia. Recently, Master Si's lover had an unfortunate cerebral hemorrhage.
Suppository, intravenous drip in hospital for 7 days. As both husband and wife are currently low-income residents in the community, their daughter goes to college in other places and their family is relatively poor. During her stay in hospital, she has spent more than 3,000 yuan, and she is under great economic pressure. The master of the company asked his lover to leave the hospital early and wanted to continue the treatment at home. So, he came to the store with a prescription from the hospital and asked to buy Mailuoning and other medicines for seven days, intending to be treated at the community health station. The clerk carefully registered the shortage of drugs for our host. With the strong support of the company's distribution center, many drugs registered by our master were quickly sent to the store, and the store immediately informed our master to come and get the drugs after accepting the drugs. The master was surprised when he paid the money, and then said loudly and excitedly. So many medicines are only over 300 yuan? ! So cheap! ? Since then, our master has become a voluntary propagandist of Fengyuan Pharmacy. In the community near the store, he made his own statement according to his own personal experience, and publicized the authentic and cheap services of Fengyuan Pharmacy everywhere. The couple also became loyal customers of Fengyuan Pharmacy.
The sincere service of the female employees of Fengyuan Pharmacy Xuancheng Lingxi Road Chain Store has won high trust and praise from many customers. At the same time, their professional services have also solved problems for many customers. A bureau leader who lives near the store has been suffering from suppurative otitis media for many years. He often came to the store to buy ear drops and anti-inflammatory drugs, but his condition was only temporarily controlled and never cured. Therefore, he is very upset. Using their accumulated clinical experience, three female employees personally bought several kinds of Chinese medicines from Meixi Road Store of Fengyuan Pharmacy, ground them into powder, and strengthened the treatment with ear drops. The employees personally give him medicine every day. After more than two weeks, this? Bureau level? The conditions of customers have been improved as never before. He spoke highly of the employees' conscientious and responsible spirit towards customers and became a member of Fengyuan Pharmacy? Bureau level? Customers.
Quality service, see the spirit bit by bit. In the spirit of being highly responsible for customers, the employees of this store regard customers as their relatives in just a few months, always take customers as the center, always take convenience and efficiency as the foundation, and take root in the community day and night. The membership of this store has rapidly grown to nearly 300 people, and a group of stable and loyal customers have been cultivated. Three ordinary female employees of Fengyuan Pharmacy Xuancheng Lingxi Road Chain Store have been practicing Fengyuan Pharmacy with their ordinary practical actions? Connect thousands of households and care for people's health? The company's purpose.
Advanced Personal Deeds Materials of Pharmacy III
Honesty sees the truth, and youth casts civilization.
Outpatient western pharmacy is a window to provide drugs and pharmaceutical services directly to patients. Every pharmacist has a heavy responsibility. While serving patients, he exudes honesty, civilization, responsibility and respect for life. There are 7 employees in outpatient western pharmacy, including 3 party member and 2 league members. Four people have a bachelor's degree and three people have a college degree; There are 4 pharmacists in charge and 3 pharmacists, and they have always insisted on creating? Demonstration post of clean and civilized provincial capital workers? Combined with pharmaceutical service, it shows a good professional image and spiritual outlook, and makes active efforts to protect the health of the broad masses of people and promote rational drug use. First, put your heart into service and learn to improve quality.
Strengthen at work? Patient-centered, quality-centered? Service concept, firmly established? Serve the people heart and soul? Our aim is to care for patients with love at all times, treat patients with sincerity everywhere, be the patron saint of patients' health, and ensure patients to use drugs safely, effectively and economically.
A foreign patient left his medicine in a taxi, and the taxi driver sent it to our hospital according to the invoice. We immediately found the patient's prescription doctor by asking, and finally contacted the patient through the doctor. When the patient got the nearly thousand yuan medicine he recovered, his gratitude was beyond words, and we were very pleased. We said: Is this what we should do? . Once again, we found a box of medicine on the windowsill, which was left by an old patient in our hospital after taking the medicine. Next time she comes to get the medicine, we will return it to the original owner. Aunt was surprised and grateful. We said, Is this what we should do? . Sometimes patients will come to buy some medicines that are not available in our hospital pharmacy. We will contact pharmaceutical companies immediately to meet the needs of patients, and paying attention to integrity is our commitment to patient service. Second, love their jobs and promote harmony.
? Love and dedication, selfless dedication? It is the motto of pharmacists in western pharmacies, and we interpret the connotation of this sentence with practical actions. At work, we not only distribute drugs accurately, but also give patients a detailed account of drug use, telling them the usage, dosage, taking time, adverse drug reactions, precautions and so on. Extraordinary work often makes us hoarse, but we can still be polite and enthusiastic and always smile; Some elderly patients can't see clearly, so we will read the instructions to him carefully, and some people have poor hearing, so we will write the answers on paper for him. Because of the illness, some patients or their families have mood swings, and their attitudes are mean or sharp when taking medicine. We always explain patiently and never conflict with patients. For patients with depression, we will do our best.
It is possible to explain and persuade, so that patients can return happily and satisfactorily.
Over the past few years, Comrade Zhou Yu has made contributions in obscurity without seeking fame and fortune in ordinary posts. Liu Shengbo, the pharmacist in charge, is not afraid of hardship or fatigue. He never cared too much about the work assigned by the department, and always accepted it happily and worked hard to do it well, which played an exemplary role in party member. Dong Guofang, the pharmacist in charge, has a high professional quality and teaches experience patiently and meticulously. Pass, help and take? Function; In the days when the hospital's new digital management system was installed and debugged, all comrades took the initiative to give up their rest time and master the new workflow, which reflected the valuable dedication of public and private.
Third, improve the struggle mechanism and spread civilization with love.
Actively carry out high-quality services to meet the urgent needs of patients, send warm and sincere feelings to patients, and sincerely provide high-quality, efficient, convenient and fast services to patients. At the window, I always try my best to help patients solve various problems and provide help. Every time a large burn patient comes to get medicine, his outstretched arm has only two fingers, not a healthy hand. We didn't feel terrible when we saw him, but we felt deep sympathy. We always smile, put medicines and bills in bags and hand them out of the window to help him hang them on his arm. For drugs that need to be strictly refrigerated, we will observe and record the temperature state of the refrigerator to ensure the quality of the drugs, and make ice cubes or collect refrigerants for patients free of charge; Respond to the call of national environmental protection and take the initiative to collect empty cartons for patients; The above services are not only welcomed by patients, but also improve the social reputation of pharmacists.
Honest and civilized feelings are not limited to work. We continue to extend the extension of quality service, spread civilization with love, actively participate in various social welfare activities, and donate more than 2,000 yuan to socially disadvantaged groups.
Fourth, do a good job in business construction and improve the quality of medical care.
In order to ensure the safety and effectiveness of patients' medication, the relevant laws and regulations on drugs were seriously implemented, which improved the quality of medical care and ensured patients' rational medication. Do a good job in registering the expiration date of drugs to ensure that no expired drugs are distributed; Seriously implement the disinfection and isolation system to avoid damage and pollution to drugs and their packaging. Do a good job of drawing price, checking prescription, dispensing, rechecking and distributing medicine every day. These seemingly repetitive and boring tasks, we are doing more and more carefully, because we all know that such triviality and repetition are the most important checkpoints to ensure patients to take medicine, and we are the gatekeepers of this checkpoint. We guard this door with integrity and dedication.
In recent years, there have been no complaints, medical accidents and mistakes in outpatient western pharmacy, and the patient satisfaction survey is complete.
The intention rate reached 100%, which won unanimous praise from patients.
In order to improve their own quality, outpatient western pharmacy has a high enthusiasm for learning. Three pharmacists voluntarily signed up for English classes, and two pharmacists are studying for graduate students, which led to a learning upsurge in general practice.
Serving patients with love, care and patience is our professional accomplishment, and stressing civilization is also our commitment to serving patients. With the joint efforts of everyone, the outpatient western pharmacy of our hospital was awarded the second session by Taiyuan Federation of Trade Unions and Taiyuan Civilization Office on 20 15. Demonstration post of clean and civilized provincial capital workers? ; Was evaluated by the Youth League Committee? Youth civilization? And then what? Youth assault post? And other honorary titles; Comrade Ma Jun was awarded by the Communist Youth League Committee? Excellent young people? The title of.
Spring rain moistens things silently, silk moistens things silently, sunshine moistens things silently, and my heart is warm. We are determined to devote our youth silently in ordinary posts, repay the society with a hundredfold effort and benefit patients with better service.
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