The personal work plan starts from 1
Busy and full, tired and happy. Yes, our study and life will be enriched, happy and harvested in this busyness and fatigue. I will learn from my regrets and experience, keep my feet on the ground and keep learning. According to the actual situation of individuals, the following scheme is formulated:
First, ideological and moral quality.
At work, I pay attention to personal moral cultivation, be strict with myself, care about my classmates' study and life, pay attention to strengthening unity when I get along with my classmates, get along well with my classmates, cooperate happily, and work hard to form a United and cooperative family.
Second, the quality of personal learning.
As a student, in addition to good ideological and moral character, noble moral sentiment; You also need to have a higher level of knowledge and skills. This school year, I will pay attention to broaden my horizons, study all subjects carefully, collect the latest knowledge and information, and strive to improve my academic performance in a short time. Often browse the relevant education and teaching websites online, and write down excellent cases and other materials that can be referenced at any time. Constantly recharge yourself, arrange necessary time every day to improve your basic skills, and strive to become a person who can help others at any time.
Third, the quality of classroom learning.
1, pay attention to the consolidation and improvement of daily teaching routine.
Prepare lessons carefully, abide by various rules and regulations and teaching practices, do not preview before class, be late, leave early, and satirize classmates.
2. Be diligent in reflection and improve yourself.
Every class should have new gains and new inspirations, and feedback in time after class. note down
Success and failure points in learning and their improvement methods.
3. Practice the basic skills of self-consolidation.
4. Using information technology to assist learning.
Fourth, psychological quality.
Psychological quality refers to the continuous, stable and indispensable psychological characteristics of everyone at a certain moment. I will try to adjust my psychological quality and try to achieve the following performance:
(1) has a wide range of interests.
(2) noble moral feelings.
(3) Strong will. Expressed for a clear purpose; Persistence; Resolute in dealing with problems; The courage to overcome difficulties.
(4) Good personality characteristics. Warm and cheerful, patient and meticulous, calm, honest and upright, kind to others, gentle and generous.
(5) Developing cognitive potential. Including observation, attention, memory, imagination, thinking and so on.
Five, physical fitness
Health signs can be divided into:
(1) energetic and able to cope with the pressure of daily life and work;
(2) All parts of the body are well developed and have normal functions;
(3) Improvisation has strong potential and can adapt to various changes in the external environment. In order to work better, I will try my best to improve my physical fitness.
The working potential of intransitive verbs
1, improve the strain potential. Contingency potential is one of the basic potentials that contemporary people should have. In today's society, each of us has to compare the information that has multiplied in the past every day. How to analyze this information quickly is the key for people to grasp the pulse of the times and keep up with the trend of the times. It requires us to have good adaptability. On the other hand, with the intensification of social competition, people are facing more and more changes and pressures, and everyone may face the troubles of choosing a job and being laid off. Efforts to improve the potential of self-resilience are very helpful to a sustained and healthy mental state.
2. Communication and coordination potential. Communication and coordination is to control, motivate and coordinate the activities of others through the exchange of information such as emotions, attitudes, ideas and opinions, so that they can cooperate with each other and establish good cooperative relations. Communication and coordination run through all aspects of work, and it is inseparable from planning, decision-making, supervision, control and handling of various interpersonal relationships. Communication helps us get information in our work and give full play to our greatest potential, while coordination is an adhesive and an organizational force, which is conducive to improving our work efficiency and giving full play to the overall efficiency of the unit. To improve the potential of communication and coordination, we must first build a harmonious interpersonal relationship. Only in a simple and harmonious atmosphere can we give full play to employees' intentions and bring strong motivation and support to all work. The second is to improve the potential of language expression and ensure the smooth progress of communication and coordination. Use language as a tool to convey information, express emotions and conduct good communication and coordination. The third is to improve the potential of nonverbal expression and enhance the potential of communication and coordination. The potential of nonverbal expression is also the potential of body language expression, and communication and coordination can be achieved through one's own body language. The fourth is to improve the potential of administrative communication, that is, to improve the potential of understanding others and increase the possibility of others understanding themselves.
3. Improve the expression potential. If you want to improve the potential of self-expression, first of all, you should dare to speak. In other words, in the discussion, whether your answer is correct or not, you should dare to speak; Secondly, we should learn knowledge. Whether you can be good at expressing and dare to express depends mainly on your cultural knowledge; Third, strengthen exercise. Usually, we should learn more expressions of various questions, including the flexible use of tone.
In the final analysis, we must first improve the quality of individuals in an all-round way. Only by improving the quality of individuals can we better cultivate innovative talents who adapt to and transform society. As a young man in a new era, I will make efforts to improve my personal quality in a planned way.
With the development of economy and the continuous progress of society, the requirements for us are getting higher and higher. So I am under great pressure, but I will turn pressure into motivation. I will keep a down-to-earth style in my work and study, have a healthy mentality of winning or not losing, and have the spirit of striving for Excellence. I firmly believe that my efforts will be rewarded. In the future work, we will strive to be a new era talent with all-round development in all aspects.
Personal work plan begins 2
Food safety is an important event related to the health and life safety of community residents and social stability and development. In order to further strengthen food safety work and ensure people's food safety, according to the spirit of relevant documents of districts and streets, combined with the reality of our community, a 20-year food safety work plan is formulated as follows:
First, strengthen leadership and strengthen food safety law enforcement.
1, strengthen food safety leadership, take overall responsibility for food safety in this area, comprehensively strengthen food safety supervision and rectification work in this area, and actively support law enforcement and supervision departments to carry out their work. At the same time, it is necessary to determine the leaders in charge and full-time food safety supervisors. Timely adjust the food safety work leading group and village-level food safety supervision institutions.
2 clear division of responsibilities, strengthen coordination and cooperation, and increase food safety law enforcement. According to the principle of supervision by one link and one department, the division of supervision responsibilities is further clarified by adopting the method of subsection supervision as the main and variety supervision as the supplement.
3, regularly organize food safety leading group meetings, research and deployment of food safety work, timely convey and learn the spirit of the meeting and documents related to food special rectification activities. According to the food safety situation in each time period, targeted food special rectification work was organized during the "May 1" and "Eleventh" Golden Week.
Second, publicity and education work
1. Strengthen the publicity and education of laws and regulations such as Food Hygiene Law, Product Quality Law and Standardization Law, and carry out industry integrity education and professional ethics education.
2. Further do a good job in publicity. We should give full play to the social supervision with the participation of the people and the public opinion supervision role of the news media. Take various forms, widely publicize food safety knowledge and food safety engineering information, strive to create a good working atmosphere for the whole society to participate in food safety supervision, and enhance people's awareness of rights protection and responsibility in food consumption.
Third, deepen the construction of "three nets" and build a long-term supervision mechanism for food safety.
1, vigorously build a food safety credit and information system. The leading group of community food safety work has established a credit classification supervision system and a responsibility investigation system for food safety enterprises with food supervision, agriculture, forestry, quality and technical supervision, industry and commerce, health and other departments, and increased the punishment for dishonesty. Strengthen the management and comprehensive utilization of food safety information, gradually establish a food safety information network, build an information platform, form a smooth information monitoring and reporting network system, realize food safety information interconnection and resource sharing, gradually form a unified, scientific and efficient food safety information evaluation and early warning system, timely study and analyze the food safety situation, and realize early detection, early prevention, early rectification and early resolution of food safety problems.
2. Focus on building a regulatory responsibility network. Incorporate food safety supervision into the assessment system, carefully formulate emergency plans for major food safety accidents in the region, and actively organize the implementation of drills. Effectively improve and implement the responsibility system for food safety supervision. If major food safety problems are caused by dereliction of duty, the relevant responsible persons shall be held accountable.
3. Strive to improve the mass supervision network. Give full play to the role of consumer associations at all levels and their grass-roots organizations, establish a team of supervisors of mass consumer rights protection in rural areas and communities, do a good job in training information personnel, and improve the legal level and supervision ability. At the same time, give full play to the role of various media in public opinion supervision, adhere to the correct guidance of public opinion, and improve the supervision network. Further improve the reward system for reporting, establish convenient and smooth reporting channels, fully mobilize all social forces, and enhance the pertinence and effectiveness of supervision.
In short, according to the division of labor, we should conscientiously perform our duties, do our respective jobs well, implement various measures, realize the obvious improvement of food safety in our community as soon as possible, and ensure the food safety of the people.
Personal work plan starts from 3.
First, strengthen business training and improve the quality of employees.
As the front office of the hotel, every employee should face the guests directly. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is our focus. This year, we have made detailed training plans for five branches: for the switchboard, we have conducted language skills training for answering calls; Train baggage handling and storage services in the baggage office; Politeness and skill training for receptionists when selling houses; Especially in July this year, all the staff in the front office conducted a one-month foreign language training, which laid a certain foundation for this year's star rating. Only through training, employees can further improve their business knowledge and service skills and better provide quality services to guests.
Second, instill in employees the awareness of "increasing revenue and reducing expenditure" and control costs.
"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. The front office staff actively responded to the hotel's call to carry out cost-saving activities and control costs. In order to save money, the front office bought plastic baskets to hold the team's keys, which reduced the use of key bags and room cards, and saved the hotel's expenses (in the past, both teams and individuals had to fill in a room card and use a key bag, but after passing through the team room without using the room card and key bag, the expenses were greatly saved, and the room card was 0.1_ _ _ _ _ _ _ _ _ _ _. The business center uses overdue reports to print draft paper; Supervise the accommodation personnel to save water and electricity; Take good care of office supplies and use every piece of paper and pen. Through these controls, the front office should make due contribution to the hotel revenue.
Third, strengthen employees' sales awareness and skills, and improve the occupancy rate.
According to the market situation, the front office actively promotes the sales of scattered rooms. This year, the hotel launched a series of room promotion activities, such as fan room, bonus card, vouchers, thousand yuan card and other promotional activities. While giving preferential policies to the hotel, the receptionist can flexibly grasp the room price according to the market situation and the check-in situation on the same day. The number of individual customers at the front desk has increased significantly, and the occupancy rate has improved. It emphasizes the purpose of the receptionist: "As long as the guests come to the front desk, we must try our best to keep them."
Fourth, pay attention to the coordination between departments.
Hotels are like a big family, and it is inevitable that there will be friction between departments in their work, and the quality of coordination in their work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, sales, rooms and other departments. If there is any problem, we can actively coordinate with this department to solve it, so as to avoid things getting worse, because everyone's common goal is for the hotel. If it is not solved well and handled badly, it will bring certain negative effects to the hotel.
Five, strengthen the management of all kinds of statements and customs declaration data.
According to the regulations of the Public Security Bureau, the front desk will check in every guest and input them into the computer. The information of overseas guests will be declared to the Exit-Entry Administration Section of the National Security Bureau in time through the hotel's customs declaration system, and the notice issued by the Public Security Bureau will be carefully implemented to remind each guest to pay attention to his valuables. Designate a special person to be responsible for all reports and data at the front desk, classify and file them, and report them monthly.
Personal work plan starts from 4.
First, establish and improve the rules and regulations of the housekeeping department.
The existing rules and regulations of the housekeeping department are extremely incompatible with the actual situation in daily business activities, and there are some problems, such as "multiple responsibilities in the same post", "no unified standard for service operation" and "various reference standards for management punishment", which seriously hinder the development of the housekeeping department in the direction of standardization, standardization and procedure. Establish a complete housekeeping management system in 20 _ _ _, including: housekeeping organization structure and post setting chart, housekeeping job description, housekeeping work content, housekeeping work standard and operation flow chart, housekeeping reward and punishment regulations, and housekeeping work assessment methods. Through the unified formulation of the above management system, employees in each position can be more clear about their work content, standards and norms of various work operations, further improve service quality and work efficiency, and at the same time be conducive to the in-depth development of various management work.
Second, department cost control.
The total cost of housekeeping department in 20 years must be controlled at 249. Within 30 thousand yuan, that is, the average monthly cost is controlled at 20. Within 7.75 million yuan. Through the analysis of the monthly expenditure items of housekeeping department, it is estimated that the monthly fixed cost expenditure of housekeeping department is 654.38+0.26096 million yuan, and the variable cost must be controlled within 654.38+0.053,265.438+0.000 yuan, so as to complete the annual cost index control task. Therefore, the housekeeping department will formulate the "energy saving plan and implementation measures".
1, linen washing cost has always been an important part of the department's variable cost.
The current system of changing linen in guest rooms is changed to the system of changing linen once a day, which reduces the times of changing linen, greatly reduces the cost of washing linen on the one hand, prolongs the service life of linen on the other hand, shortens the time for waiters to do room work and improves work efficiency. According to a preliminary estimate, this method can save about 50 thousand yuan in variable cost a year.
2. Strictly control the use of various consumables in the room.
In principle, the system of "one customer for one change" or "replacement after use" is implemented for all kinds of consumables in the guest room; Unused toiletries that guests insist on replacing must be fully recycled and refilled on the premise of ensuring sanitary quality; For teams and conference rooms with room prices below 60%, reduce the number of toiletries and only equip them with "shampoo" and "shower gel"; According to a preliminary estimate, this method can save about 32,000 yuan of variable cost a year.
3. Strictly controlling the use of "water, electricity and gas" is also one of the important measures of "saving energy and reducing consumption".
① Guest room water is mainly divided into "drinking water" and "domestic water". When changing the drinking water in the guest room, the remaining water in the bucket should be combined and filled for secondary utilization under the premise of ensuring sanitary conditions to prevent the waste of drinking water resources; For "domestic water", the phenomenon of "running, running, leaking and dripping" is mainly prevented through careful inspection, and the phenomena of continuous running of water in the guest room bathroom, water leakage in the water pipe joint between the guest room and the public bathroom, dripping of the shower nozzle in the guest room bathroom and running of water in the tube well are completely eliminated; In addition, some technical innovations can be made, such as controlling water flow by improving the nozzle under the condition of ensuring spray pressure; Fill the toilet water tank with sand bottles to reduce the water consumption of the toilet.
(2) Power saving: firstly, through the revision of the operating requirements of the clean room and the training of attendants, enhance the awareness of energy saving and consumption reduction, turn off all kinds of electrical equipment in the public health room on the floor at any time, and try not to use electrical equipment in the clean room; Secondly, when guests are in the room, they should take the initiative to seek their opinions and turn off the switches of various electrical equipment that are temporarily unnecessary; On the premise of meeting the national lighting standards, the bedside lamp in the guest room is changed from the current 40W to 25W, which further reduces the electricity consumption of the room.
(3) Saving gas is mainly reflected in the use of central air conditioning. We must closely cooperate with the engineering department according to the actual situation of the day, such as customer situation and temperature. And reasonably shorten the start-up operation time, so as to realize the overall gas consumption saving. According to preliminary estimation, the variable cost of "water, electricity and gas" can be saved by adopting the above method for one year, about 1 10,000 yuan.
Third, departmental training.
Housekeeping department should pay close attention to departmental training in 20 _ _ _, so that all employees can receive standardized training in etiquette, service awareness, work content, work standards, operating skills, equipment and facilities maintenance and so on in the early stage. According to the established rules and regulations, employees in each position can clearly understand their job responsibilities, work contents, standards and norms, know how to carry out their work, and truly achieve "targeted"; In the middle and late period, according to the problems existing in the actual operation of the housekeeping department, special training can be carried out in energy saving, room service English and service quality improvement to deepen the service work of the housekeeping department; Gradually establish and improve a complete room job training system, and constantly improve the comprehensive service quality of room attendants, so as to improve the overall service level and work efficiency of the housekeeping department. Training will be conducted once every quarter, and the training content will be submitted to the hotel administration department for review in the first month of each quarter, and it will be revised and improved according to the audit opinions, and one of the three months in each quarter will be specifically organized and implemented (depending on the quarterly operation).
Four, wages, monthly bonuses and assessment work.
For a long time, the work of the Ministry of Home Affairs has lacked the necessary assessment mechanism. There are serious disjointed and irrelevant problems in salary distribution, monthly bonus distribution, excellent evaluation of departments, selection and promotion, and there is no good competition mechanism and development space among employees, which seriously hinders the process of sustainable development of housekeeping department. In order to realize the goal of "rewarding diligence and punishing laziness and commending advanced" and form a good work style in the housekeeping department, the following work will be carried out in the next year's work:
1, salary.
According to the hotel's salary grading standard for 20 years, the salary standard of housekeeping department can be set at three levels: A, B and C, from foreman to waiter.
Payment standard and method: according to the monthly comprehensive assessment, the waiter's salary is graded (A, B, C) and reported to the hotel administration department for review. After the approval, the finance department will pay the graded salary to the employee's salary account around the 7th of each month;
2. Monthly departmental award.
According to the difference between the post establishment of the department and the number of people actually working, the funds are withdrawn from the total wages and distributed as monthly departmental awards to encourage employees with good comprehensive performance.
Distribution standard and method: according to the monthly comprehensive evaluation, the monthly awards of waiter departments are graded (A, B, C). In principle, employees who can get A-level salary in the current month can enjoy A-level department monthly award, and so on; At the same time, the scoring results will be reported to the hotel administration department for review. After approval, the grading bonus will be paid to employees in cash or transferred to the salary account by the finance department around the 20th of each month.
3, job evaluation and assessment.
Establish an assessment record book for each employee of the department, make a detailed assessment and score for each employee's daily labor discipline, service quality, work completion and other contents according to the working standards and procedures of the housekeeping department and the provisions of the rewards and punishments regulations of the housekeeping department, make a summary registration of daily deduction points or reward points, calculate the score every month, evaluate the grade, and link it with the salary of the current month and the monthly award of the department to form a linkage mechanism; At the same time, the grades of monthly assessment will also serve as an important basis for individual post adjustment, promotion and year-end assessment of department employees.
Personal work plan starts from 5.
First, ensure safety and promote business.
Under the current circumstances, in order to ensure that all the work of the hotel can be carried out normally and the operation is not affected by any policies, the hotel will strictly follow the requirements and ask the reception desk at the front desk to register and upload customs clearance, register every guest according to the regulations of the Municipal Public Security Bureau and the police station under its jurisdiction, input information into the computer, and conscientiously implement other notices issued by the Public Security Bureau. Secondly, strengthen the training of all employees' safety emergency knowledge, so as to make the outside loose and the inside tight, and not bring any tension and insecurity to the guests. In terms of food safety, a series of safety and hygiene requirements and regulations and emergency procedures related to food hygiene and safety have been issued, effectively ensuring that no poisoning incidents will occur during the Olympic Games; In terms of public security, we will increase the number of posts and soldiers at night, increase the number of inspections, and make a detailed inquiry and registration system for suspicious personnel and suspicious items.
Second, pay attention to training and improve quality.
Business knowledge and service skills reflect the management level of a hotel. If we want to maintain business knowledge and service skills on the same basis, if the training fails to keep up and the new and old employees are updated quickly, it will easily lead to employees' lack of enthusiasm for work and lax business level, especially for an enterprise that has been in business for six years, which will directly affect the brand. In the second half of the year, the annual staff training will aim at the development of the head office and the hotel and the post demand, improve the staff's understanding of the importance of training, actively guide the staff to study consciously, sharpen their skills, enhance their self-confidence in participating in the next enterprise reform in competitive positions, cultivate a high-quality staff team with excellent service and unique skills, and stabilize the good reputation and social benefits of the enterprise in Qinhuangdao market. Realize the gradual sublimation from standardized service to humanized service and then to moving service. To this end, the hotel will plan to conduct necessary training once a month, and the training methods are mainly biased towards teaching and on-site simulation.
Third, increase revenue and reduce expenditure, reduce costs and increase per capita consumption.
Saving energy and reducing consumption is the slogan that the hotel has always advocated, and it is also the daily work that has always been concerned. In the first half of the year, all kinds of energy consumption decreased and saved compared with the same period of last year. In the second half of the year, according to the spirit of Mr. Fu's speech, the management will be more detailed. On the basis of "saving energy and reducing consumption", the company put forward the slogan of "tapping potential and reducing consumption", which is not only how to make efforts on the basis of the existing six-year "saving energy and reducing consumption" to discover and excavate all the links and processes, so that the hotel will install terminal meters at various regional points in the next step, such as installing water meters at faucet ends, installing electric meters in various regions, and distinguishing their respective charging areas from postal services.
At the same time, the switch control of air conditioning and office electricity will be readjusted and rationally planned; Secondly, according to the inflation index and the investigation of the same industry, the hotel will float the price of products (rooms and meals) at any time, so that enterprises can grasp the market dynamics more flexibly, improve their performance and lose no time; In addition, in the specific division of labor, the hotel requires the equipment used in each area to all departments, and all departments require teams or individuals to be responsible. In the normal service and management process, waiters and managers should always check the use of equipment, cooperate with the engineering department to maintain and repair the equipment, and better operate the equipment correctly. Managers are also required to report the equipment regularly. In terms of guest rooms, on the premise of ensuring the quality and quantity of service, it is required to extend the service life of linen as much as possible, at the same time control the collection of low-value consumables, establish distribution and consumption records, and implement a reward and punishment system for saving and wasting prizes. (We have been doing this. For example, due to the Olympic Games, the number of vehicles in Beijing is limited in a limited time, and some guests have to stay in Qin for two days before returning to Beijing, thus saving articles on guest supplies. These are all small potential savings consciousness, which is the embodiment of mastering the market situation.
Fourth, persist in innovation and cultivate innovative consciousness.
Innovation is the motive force and soul of hotel's survival. Only with innovation can we have vitality and vigor, and only with innovation can we feel the joy of hotel growth. On the basis of bold innovation of hotel products and marketing methods at present, under the new market situation, we should vigorously cultivate the innovative consciousness of all employees, increase innovative measures, innovate outdated and backward systems, innovate software and hardware products, innovate marketing methods and target market selection, and further carry out innovative activities. Let the hotel make continuous progress and development in innovation. For example, the hotel will hold a product competition soon. The purpose is to let the chef know what art clothes mean ideologically, and at the same time save costs and improve the overall grade of dishes. On the basis of ensuring the "55 15" currently launched, we must innovate many similar buying points and ideas to further walk in the forefront of the market and influence the market.
Five, strict cost control, strengthen detailed accounting.
Controlling various costs is to increase income. Therefore, in the second half of this year, the hotel will strengthen cost control, subdivide the cost expenditure of each department, change the original monthly inventory of materials into weekly inventory, and put forward improvement opinions and suggestions on the use of various consumables, strengthen the staff's awareness of cost control, and really do a good job in hotel cost control.
Six, strengthen the maintenance of equipment and facilities, stable service.
After six years of ups and downs, the hotel's hardware facilities are also old and aging. In the face of fierce competition, it can be said that it is a long way to go. Engineering problems often occur, affecting the normal service to customers. In addition, customers' frequent rental rate and untimely maintenance lead to an increase in the maintenance of facilities and equipment. For senior guests, with the emergence of newly renovated luxury hotels in the market, some will be lost (two hotels will be opened next to the hotel at the end of the year, one in the third place and the other is a business hotel). Therefore, the hotel is planning to replace carpets in some areas of guest rooms and restaurants, paint some wooden decorations and paint some parts at the end of the year. Strive for the occupancy rate of the hotel as much as possible and improve the economic benefits of the hotel.
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