Concise work summary of bank front desk staff 1 Since I joined the company for more than half a year, with the care of my leaders and the help of all my colleagues, I quickly adapted to my post, devoted myself to my work and fulfilled my duties. Now, I will make the following report on my work in the past six months:
First, the work content:
1. Responsible for cleaning and filing the offices of the three bosses;
2. Answer, transfer calls and receive visitors;
3. Responsible for sending and receiving electronic documents of the design department;
4. Responsible for sending and receiving fax documents;
5. Responsible for the distribution of company official documents and letters;
6. Responsible for the collection, filing and sorting of library books;
7. Take minutes of the meeting;
8. Responsible for purchasing daily necessities of the company;
9. Manage all kinds of office supplies, rationally use and improve efficiency, and advocate thrift;
10. Monthly attendance and salary statistics;
1 1. Count the number of people who eat every day and make meal statistics;
12. Other work, etc.
Second, the work report administration department is the comprehensive management department of the company, and the characteristics of paperwork are trivial and complicated.
1. In my work, I always adhere to the diligent, pragmatic and efficient work style and do my job well;
2. Obey the leadership distribution ideologically, do things regardless of gains and losses, and don't pick the weight;
3. Attitude, always pay attention to your manners, the front desk is the window of the company, and don't affect the image of the company because of your own mistakes;
4. In my life, I insist on modesty and simplicity, straighten my position, respect leaders, unite with comrades and treat others sincerely.
Third, there is a problem. Through this half-year work, I also clearly see that I still have many shortcomings, mainly physical reasons, which affect my enthusiasm for work and I am not active enough. I hope I can improve in the future and try to do better.
Summary of bank front desk staff II. At the beginning of the new year, Vientiane is renewed. A busy year has passed, and it is gratifying to look back on all the work in the past year. Under the leadership of the leaders at all levels of the branch and with the help of my colleagues, I have successfully completed all the tasks this year. The work of the past year is summarized as follows.
First, strengthen the study of political theory and professional knowledge.
Over the past year, the ideological and moral level has been further improved by focusing on the spirit of the speeches of the three-level presidents, learning the knowledge of financial laws and regulations and the spirit of branch documents; Pay close attention to business knowledge learning after work, especially the Staff Code and the Management Measures for Deducting Points for Employees Violation. , in order to improve their professional quality, and constantly improve work efficiency and quality.
Two, to achieve quality and civilized service, improve the quality of window service.
I know that my post is a front-line service window, and my words and deeds represent the image of the bank. This requires me not to be sloppy in my work, so I always remind myself to be careful in my work and strictly abide by the rules and regulations. At the same time, I will try my best to help customers, patiently answer all kinds of questions in the process of handling business, solve customers' worries, think about customers' thoughts, and let customers come happily and return with satisfaction.
Third, vigorously promote new business varieties, actively market intermediate business, and do a good job of absorbing and storing.
Complete the business indicators issued by the sub-branch. I am a new comrade, working in a new environment and a new unit. I started everything from scratch. I pay more attention to the improvement of my comprehensive ability. In the new environment, through our own efforts, we organized 38 deposits with an amount of 585 million yuan by the end of the year, of which the balance of two accounts reached more than 100x, and the marketing insurance was11800,000 yuan. People's Life Insurance1100,000 yuan, Huaan Insurance 4,000,000 yuan, marketing fund 7,55X,000 yuan, 755x online banking accounts, 8 telephone banking accounts/KLOC-0,000, 486 debit card accounts and 36 electricity fee contracts, which created intermediary business income for the Bank.
Fourth, enhance safety awareness, promptly put an end to potential safety hazards, and ensure safety without accidents throughout the year.
Business development, safety is the foundation, focusing on business and safety. While grasping the business, always remember safety first. I can go to work on time, go in and out of the back door, lock the door and close the door behind me. Check the safety in time before and after work. In the process of handling business operations, I can handle business according to the rules and regulations, ensure the safety of deposits, accounts, certificates, watches and cards in time, insist on three touches a day, resolutely refuse to handle my own business, and avoid business operation risks in time. As the B-post administrator of atm, I can check the security of atm before and during the shift, and add money at the end of business hours to ensure the quality of work and make the business operation safe and effective.
V. Shortcomings in the work and future plans.
The main reasons are that business study is not enough, the times are changing, the environment is changing, the working hours of banks are changing, new things appear every day, new situations are constantly happening, facing severe challenges, and learning lacks urgency and consciousness. In addition, the upcoming share reform and listing of Agricultural Bank of China put forward new and higher requirements for our frontline staff. Therefore, it is my goal to learn new business, master new theories, adapt to new requirements, constantly improve my post-holding ability and cultivate myself into a new type of talents with comprehensive business.
In short, the work in the past year has made some achievements, but there are still many shortcomings, and there are still some shortcomings in the handling and operation of some details. I want to hone myself in my future work and study, improve myself with the guidance and help of my leaders and colleagues, give full play to my strengths and make up for my shortcomings. In the new year, I will set new goals, meet new challenges with a full mental state, learn from the advanced, learn from my colleagues, learn from each other's strong points and make progress together, and do my best for the future of Chaoyang Road Sub-branch.
35 years ago, I became an ordinary employee of xx Bank with a beautiful yearning for my future life and infinite yearning for bank work. From that day on, in the ordinary work that greeted me day after day and year after year, I not only had a passion for work, but also a heart for perfection. I made unremitting and tenacious efforts to improve my professional skills and service level. Treat every business with a pragmatic and meticulous attitude, receive every customer with a natural and open-minded, kind and tolerant attitude, and contribute to the development of Huaxia Bank with a United, mutual, peaceful and humble attitude, from which we can realize the charm of service, the true connotation of "customer-centered" and the warmth and strength of the collective, and win unanimous praise from leading colleagues and customers. I am glad that I can have such a good working environment and working conditions, and at the same time I have set myself a high-standard and strict working goal: be strict with myself, constantly strive to improve my professional skills, constantly expand my business knowledge, provide services to every customer kindly and quickly, and become a generalist with solid basic skills, comprehensive business knowledge and calm service standards. The practice over the past few years has also made me really understand the real connection and connotation of service. I know that only by diligently practicing skills and practicing business knowledge can I master the rules of service skills, improve my ability to analyze and deal with problems, and constantly improve the quality and level of service, so as to realize the "accurate, efficient and fast" service concept, enhance customer satisfaction and loyalty, win the trust of customers and win more and better business in the fierce market competition.
Smile is the introduction of civilized and high-quality service. Smile is a sign of self-confidence, a silent language and a friendly message. She is the most abundant, infectious and conquering expression in people's communication. The counter is the window of the bank, and the mental outlook of the counter staff represents the management level and image of the bank, while the smile is the window of the staff's mind and an effective display form of professional manners. Only with a heartfelt smile can we communicate with customers in the most sincere and effective way. Compared with young and beautiful colleagues, I have no innate advantages, but I believe that "each other is born from the heart." Only a heartfelt smile is the most attractive, and I can pass on a sincere heart to customers. With my sincere smile from the heart, I can warm the hearts of customers and win their trust. I know that customers are valuable resources of banks, and only customers can exist. Service is the foundation of bank operation, the source of bank benefits, and the soul and life of the bank. Therefore, no matter how stressful and tired you are at work, or how busy your family is late at night, you can't put on an unhappy look, because this will make customers feel that he is an unwelcome person, which will cause customers' doubts and dissatisfaction and will inevitably shut many customers out.
Summary of the work of the front desk staff of the bank 4 Looking back on 20xx, we focused on the following aspects:
Concentrate on collecting interest.
Interest income is the key factor affecting the bank's operating performance, and collecting interest is also an arduous task and a tough battle for banks. In order to ensure the completion of this arduous task as scheduled, we have taken the following three measures. First, the task is implemented and rewards and punishments are honored. According to the normal, overdue and sluggish loan occupation pattern of each branch, after deducting objective factors such as enterprise restructuring, the interest collection plan issued by the superior bank is truthfully decomposed, monitored by ten days and assessed monthly. All localities have implemented the task to loan officers and enterprises, and formulated corresponding reward and punishment measures to increase the intensity of rewards and punishments. From the president to the director of the department, we have been continuing to carry out the task of protecting the house and protecting the extended family. The president and vice president take out 30% of the total personal salary every month and link it with the bank's interest-collecting task, and the directors of various departments and offices and staff of various organs take out 400 yuan from various subsidies every month, of which 40% is linked with the insurance company's interest-collecting task and 60% is linked with the bank's main business tasks. The third is to strengthen the management of payment withdrawal and prevent the external circulation of funds. This is an important basic management work. If you do it well, you can kill two birds with one stone, which can not only increase interest income, but also increase corporate deposits. Therefore, the accounting, cashier and credit departments cooperate closely, and each has its own responsibilities: accounting and cashier personnel guard the accounts of enterprises and strengthen cash management; Credit personnel master the capital flow and payment direction of the enterprises under their jurisdiction, do a good job of inspection and supervision, and promote the payment. The Credit Management Department, the Special Loan Department and the Business Development Department work together, and often go deep into the enterprise to check the cash on hand, do a good job of investigation, grasp the multi-head account opening situation of the enterprise, and better prevent the loss of interest sources.
Second, do a good job in standardized management to reduce and resolve credit risks.
Focus on the following links:
(1) Re-adjust the post of separating loan review, set up credit review posts, legal review posts and credit review posts, rationally divide the work, clarify responsibilities, handle credit business according to law, and ensure the normalization, legalization and proceduralization of credit management.
(two) is to strictly implement the loan first responsibility method, completely solve the old problems of separation of powers and responsibilities, unclear responsibilities, unclear rewards and punishments, and implement the responsibility for loan losses. Third, strict management of acceptance bills. Acceptance bills are strictly managed as new loans, and procedures are performed in accordance with the conditions of 10 stipulated by the superior bank to ensure that no advances are made.
(3) do a good job of sorting out and revitalizing. On March 12, the Head Office and provincial banks held a video conference on credit asset sorting. President He Linxiang of the Head Office and President Zhang of the Provincial Bank made detailed arrangements for the significance, steps, methods and policies of the clean-up work. This is a phased central work and a major reform of the bank credit management system. Time is tight and the task is heavy. According to the unified requirements of the superior bank, the Bank set up a leading group for sorting work, with the president personally as the leader and the vice president as the director of the sorting office, responsible for sorting work. Through this combing work, the bank's credit management level will be promoted to a new level. We have done a good job in revitalizing non-performing loans. This year's revitalization task is younger than in the past, with a drop of only 3 percentage points. However, the difficulty is not light, and it is necessary to actually recover it. Therefore, all localities have implemented less than 1 percentage point, and it is required to ensure that it is completed without moisture.
(4) Optimize credit structure and improve credit services. We have broken the boundary between industry and ownership, focused on the crucial double-excellent customers, and realized the efficient use of credit funds. Focus on the following aspects: First, evaluate the credit rating, accurately evaluate the existing customers, and sort them out. We conducted a comprehensive survey of 570 enterprises that have opened accounts and carried out credit rating work.
The concise work summary of the front desk staff of the bank 5. The calendar page was torn to the last few pages, and the year passed unconsciously. In this year, although I have no brilliant achievements and earth-shattering career, I have always maintained a good working condition. I strictly demand myself to be a qualified bank employee, base myself on my own work, study my business skills, and let myself contribute silently in ordinary posts, so that my career radiates a ray of light and heat. Every sincere service, I have drawn a pleasure, a persistence and a harvest, which I outlined with this ordinary touch.
I have been working in the operating room since I joined CCB. With the help of my leaders and colleagues, I have been strictly demanding myself to study professional knowledge, improve my professional skills, improve my professional quality, work hard in savings and company counters, and have increasingly rich experience and confidence in providing satisfactory services to customers. Over the past three years, in the big family of banks, I have moved from ignorance to maturity, walked on the road of my own choice, worked hard to be self-disciplined, loved my job and devoted myself to it, with a firmer pace and more confidence.
I know that every customer is worked hard by colleagues, which not only requires us to have skilled business skills, but also requires us to provide fast and high-quality services according to the different psychology and needs of each customer. In my daily work, I push myself with the service concept of "building a brand bit by bit" and start from every little thing. My post is a small window, a link between banks and customers. Everything I say and do represents the image of China Construction Bank, so I often remind myself to do a good job of "three-tone" smile service. Answer customers' questions patiently and meticulously, face the impatience of individual customers, and respond skillfully without hurting the gas; And the praise to customers is modesty and prudence, guard against arrogance and rashness. Never say "no" to customers easily, and try to meet their business needs without violating the principle. I always adhere to the concept of "customer first", regard the customer's affairs as my own business, put myself in the position, worry about the customer's urgency and think about the customer's thoughts. Take different working methods for different customers, and strive to provide customers with the best quality and satisfactory service.
What the banking industry needs is collective unity and cooperation, and one's strength is always limited. As an old employee, I am not only satisfied with doing my job well, but also pay more attention to the role of communication, help and guidance. I actively, enthusiastically and patiently help my new colleagues adapt to the new environment, new posts and new jobs, so that they can get familiar with related businesses faster and better grasp the operation process. Only when the overall quality is improved can the service level of sub-branches be upgraded. Let's work together and work happily in the warm family of the branch.
While helping new colleagues, I also saw their advantages, which always made me feel a sense of crisis. I often tell myself that I can't satisfy the status quo, but I should be content with being plain, but not mediocre. I should not only concentrate on my work, but also absorb new knowledge to meet future challenges. With the development of the times, the competition in banking is becoming more and more fierce. Looking at the continuous development and innovation of China Construction Bank, I deeply realize that as a qualified front desk teller, I should have a higher professional level. Only by constantly enhancing their comprehensive quality and expanding their knowledge can we do our work better. So after my intense work, I also took an active part in various studies, and obtained the qualification certificate of accounting practice and the qualification certificate of counterfeiting, which laid a solid foundation for greater achievements in future work.
Although I have made progress in all aspects, I still have some shortcomings. Although my skills such as counting money will reach the standard, I still need to continue to work hard and constantly improve.
To sum up, in this year's work, I strictly abide by the rules and regulations of China Construction Bank, strictly demand myself, serve customers enthusiastically, care about and treat colleagues kindly, have a harmonious relationship with colleagues, be able to cooperate sincerely and explain to the leaders seriously. While constantly improving my work skills, I actively study the theoretical knowledge of the financial industry, take relevant exams and enrich myself. Thanks to the care and help of leaders and colleagues in the past year, I will make persistent efforts in the work of 20xx and grow together with CCB.
In 20xx, I entered the Agricultural Bank of China Shui Xin Sub-branch with longing and pursuit for banking business. This year, I released the energy of youth and ignited my career dream.
Time flies. I have been in Shui Xin Branch for a whole year. Great changes have taken place in my life during this year. In the work, in the study, in the thought, gradually mature and steady.
In Shui Xin Sub-branch, I was engaged in the most common and common job in the bank-cashier. Some people may say that ordinary tellers are very ordinary and it is difficult to make a career. But I want to say no, as long as you work hard at the counter, you can make brilliant career and achievements.
Excellence begins with the ordinary, and perfection comes from the earnest.
I love my job as a bank teller and take it as the starting point of my career. As an ordinary employee of ABC, especially a front-line service employee, I deeply feel the heavy responsibility I shoulder. Counter service is a "civilized window" to show the quality service of ABC, so I sincerely serve customers with full enthusiasm every day and win the trust of customers with a positive and enthusiastic working attitude.
Teller is a special position among ABC employees, because he directly faces customers. Although the teller's daily work is busy and monotonous, the counter is a window to show the image of ABC, facing all kinds of customers with different needs. Tellers should be skilled in operating technology and serve customers enthusiastically, so that customers can truly appreciate the sincerity and enthusiasm of ABC people and feel the warmth of doing business in ABC. This kind of work is extraordinary, and I am proud of my position!
To this end, I ask myself to do:
First, master excellent business skills and never relax business learning;
The second is to maintain good professional ethics and abide by national laws.
Concise summary of the work of the front desk staff of the bank 7. I am fortunate to be a member of the warm family of China Construction Bank in XX. After four months on the job, I was assigned to XX Branch for internship. In this exercise, I can actively participate in the political and business study organized by branches and sub-branches, learn correctly, abide by rules and regulations, respect leaders, unite colleagues, make clear the purpose of exercise, obey arrangements, actively participate in internal affairs, humbly ask for advice, and actively apply the theoretical knowledge learned in the university to practical work. Although the study time in this position is only four months, I have benefited a lot from it and felt deeply. The following is a summary of my work in the past year:
Ideologically: on the one hand, strengthen political belief, strive to improve ideological consciousness, adhere to the leadership of China Producers' Party, support the Party's decision-making, and support the policies of the Party and the State Council on the share reform of CCB. On the other hand, the customer-centered service concept has been established, and the importance of "customer-centered" in CCB has been further realized through study and practice.
During the training of the provincial bank, I learned the service concept of "customer-centered" from the class of the leaders of the provincial bank, but my understanding at that time only stayed in theory and I didn't have personal experience. When I arrived at the counter, I found that this was not an empty slogan. In the financial industry with unprecedented fierce competition, only by firmly establishing the customer-centered idea, serving customers wholeheartedly and creating more convenience and wealth for customers, especially in this era of unprecedented fierce competition in the financial industry, only by firmly establishing the "customer-centered" concept and effectively serving customers can we be invincible in the competition.
In business, I have also gained a lot. I was no stranger to banks when I was at school, but my understanding at that time stayed at the economic theory and macro level, and I didn't know much about the specific business of banks. When I came to the counter, I found that the bank didn't only handle deposit and withdrawal business as I knew before. There are still many businesses I don't know, and I still have a lot to learn. With the help of my colleagues, I am now basically familiar with the operation process of the savings counter, and I have also reached a relatively skilled operation of the DCC operating system for personal financial services. I can work as a cash cashier independently, bear the corresponding responsibilities and obligations, accept the comprehensive evaluation of performance management and the corresponding incentive and restraint measures.
I also use my spare time to seriously study other related financial business knowledge and open up learning space. With my love of literature and more practice on weekdays, I have the ability to write summaries, surveys and statistical analysis, and can timely analyze the market demand, products and channels problems and customer suggestions found in customer service, so as to strive for the best way to solve problems and difficulties.
In short, in this internship, I not only learned a lot of knowledge that I didn't have in books, but also determined my study and exercise goals, corrected my work attitude, tested my work enthusiasm and patience, and strengthened my work determination. At the same time, in the contact with CCB people, the CCB spirit of "teamwork, dedication and innovation" inspired me, and the CCB style of "honesty and affinity, preciseness and standardization, seeking truth and being pragmatic, and striving for progress" was deeply left in my mind. Annual work summary, bank teller, during this period, I also feel that I have improved and made progress in many aspects, laying a good foundation for studying accounting and account manager positions in the future. A good beginning is half the battle. I believe that in the process of the next internship exercise plan, I will work hard to learn more knowledge with greater enthusiasm and complete the grassroots exercise work with good quality and quantity.