First of all, it should be pointed out that it is not only inconvenient for people to go out, but also a big problem because of the delay in returning to work and the closure of the community during the epidemic.

This has caused a situation that a large number of orders can't be answered in time-once home appliances go wrong, it will have a great impact on users' lives-which is almost a vicious circle.

Wanhe's "Safe Home" campaign was launched to solve the above pain points, which consists of "cloud free clinic" and "peace of mind clinic".

"Cloud clinic" means that users can apply through the official account of "Wanhe Service" WeChat, directly connect Wanhe and senior service engineers to diagnose the cause of the fault online, and simple problems such as "misoperation" can be quickly solved online.

"Anxin Installation" serves the newly installed users of Wanhe products, and "Anxin Door-to-door" is suitable for the maintenance service of all brands of kitchen and bathroom appliances.