Theme 1: Really care about customers.
1 As mentioned above, companies are often surprised to find that they really know very little about customers when they carry out six sigma. Gema on June 4th, the focus of customers' attention is the most important. For example, the measurement of 64 sigma performance begins with the customer. Six sigma improvement is defined according to its impact on customer satisfaction and value.
Topic 2: Data and fact-driven management
The concept of "management based on facts" has been promoted to a new and more powerful level. Although people have paid great attention to improving information systems and knowledge management in recent years, many business decisions are still based on subjective concepts and assumptions. The principle of Six Sigma is to distinguish which indicators are the key to measure enterprise performance, and then collect data and analyze key variables. At this time, we can find problems more effectively, analyze problems, solve problems and solve problems permanently.
More practically, Six Sigma helps managers answer important questions to support data-based decision-making and solutions.
Topic 3: The measures taken should be aimed at the process.
Whether it is concerned with the design of products and services, the measurement of performance, the improvement of efficiency and customer satisfaction, or business operation, Six Sigma regards the process as the key carrier of success. One of the most remarkable breakthroughs in the six horse-riding activities is to convince leaders and managers, especially those in the service sector and service industry, that mastering the process is the way to create competitive advantages for customers.
Theme 4: Preventive management
Quite simply, prevention means taking action before an event happens, not reacting afterwards. In the real world, preventive management means getting into the habit of business activities that are often neglected: setting ambitious goals and reviewing them frequently, setting clear priorities, focusing on preventing problems rather than remedying them afterwards, and asking the reasons for doing things instead of blindly following the routine.
True preventive management is the starting point of creative and effective change, and it will never be boring or over-analyzed. Six Sigma, as we will see, will comprehensively use the toolbox method to replace passive management habits with dynamic, positive and preventive management styles.
Theme 5: Cooperation without borders
"Borderless" is one of the slogans of Jack Welch's successful operation. Before the implementation of Six Sigma, the president of General Electric has been committed to breaking down obstacles and strengthening top-down, bottom-up, inter-departmental and inter-departmental teamwork. There are great opportunities to improve cooperation within the company and with suppliers and customers. Every day, billions of dollars are wasted on the lack of communication and competition between organizations, which should have the same goal: to provide value to customers.
Theme 6: Pursuing perfection but tolerating failure.
How do you tolerate failure while pursuing perfection? In essence, these two aspects complement each other. Without new ideas and methods, no company can approach the level of Six Sigma, and new ideas and methods are usually crowded and risky. If people see a possible method that is close to perfection, but are too afraid of the mistakes that will follow, they will never try it.
Fortunately, the performance improvement technologies we will discuss include a large number of risk management methods, so the scope of setbacks or failures will be limited. Although every company aiming at Six Sigma must strive to make its financial results perfect, it should also be able to accept and manage occasional setbacks.