Auto insurance adjusters and adjusters should first master the terms of the company's insurance policy and the computer operating system. Besides, we should be familiar with insurance liability and exclusion liability.
The billing personnel should also know that high-risk vehicles and special models are not covered, and every insurance company is the same. For example, some insurance companies don't underwrite cars with X5 or above, and there is a great controversy over claims for accessories after the accident. There is also an operating car, which is ordered by our company. So be sure to master the company's documents and some knowledge about claims. When underwriting, the customer will ask questions, and if the answer is wrong, there will be controversy, especially if it is possible to pay or not. Flexible use.
Terminology and automobile construction are the most basic knowledge. As a claim adjuster, you will be laughed at if you don't know the structure of a car. Similarly, if you don't understand the terms, you don't know how to communicate with the insured about compensation. Focus on the insurance liability and liability exemption in the insurance clauses, and then understand which accidents in the clauses are exempt, such as 30% exemption for car body damage when parking.
One more thing, you need to know more about the prices of some common automobile skin parts, and just master the most basic ones, because some customers require on-site damage assessment, and the simplest ones are the prices of headlights, glasses and painting. Of course, if you just do it, you can keep some repair shop numbers in your mobile phone, and you can ask them then. You will keep them in your mind after a long time.
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There is also a claim settlement process, reporting-filing-being present-determining loss-nuclear loss-adjusting-nuclear loss-closing-withdrawing the bill.